Hola Car Rentals Reviews 

922
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and helpful staff, who are responsive and professional in resolving issues. Many people found the booking process to be easy, quick, and efficient, often highlighting competitive prices that include insurance and avoid hidden costs. The overall service is frequently described as excellent, making for a smooth and hassle-free experience. However, some customers also noted concerns regarding booking accuracy or the company's support when problems arose with the car rental provider. A few people experienced situations where their reservation was incorrect or felt that Hola did not adequately advocate for them against unexpected charges or car refusals at pickup.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding competitive and affordable rates, often... See more

Booking process

People report positive experiences with the booking process, highlighting its ease, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent customer service, fast... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

Highly recommend Hola! Thank you for your support and prompt replies Hola team! We rented a car in LA for a 30day road trip and your customer service was so great and responsive - we had some iss... See more

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

When we arrived at the Orlando airport after a long flight, Hertz would not honour the paid car rental we reserved through HOLA. ( we left the airport without a car because Hertz wanted to charg... See more


Company details

  1. Car Rental Agency

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

922 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(922)

595 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently hired a car through Hola Car…

I recently hired a car through Hola Car Rentals for the duration of a holiday in the USA.
A problem arose after I had returned the car after a 2-week vacation when the well-known company that had supplied the vehicle billed me, incorrectly, for more than $700. The car rental had been paid in full prior to the holiday commenced.They insisted the charge was accurate. It wasn't.
Fortunately, after I contacted Hola Car Rentals, they took the matter up with an impressive determination, eventually persuading the car supplier to refund more than $500. This was still over $200 short, so I contacted Hola. Again, their professional approach to recouping the balance of money due was hugely impressive. The supplier eventually handed the money over.
Massive thanks are due to both Sofia and Juan at Hola Car Rentals; it was reassuring to have these guys on my side. Had it not been for this duo, this matter could have dragged on for months and months.
Peter S
UK based

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended Hola Car Rentals!

Highly recommended Hola Car Rentals!

I am from New Zealand and recently booked a car in Los Angeles for 3 days through Hola Car Rentals. During the pickup, the rental company did not clearly explain some extra services, but later I noticed additional charges on my credit card statement.

I contacted Hola Car Rentals through email, and Mr. Simon from their support team handled my issue very professionally. He spoke with the rental company regarding the extra charges, and I received my refund within just 3 working days.

Special thanks to Mr. Simon for being honest, hardworking, and very helpful throughout the whole process. I truly appreciate the excellent customer service provided by Hola Car Rentals. They also offer very affordable car rentals in the USA.

Thank you once again for your kindness and support!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Customer service was exceptional from Hola Car Renatals. From the initial order to vehicle collection, the communictaion and help was superb, and then even better after vehicle drop off with some extra help. I will definitely use Hola again on my next trip to Orlando.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Hola Car Rentals is a good company.

Hola Car Rentals is a good company.
My advice is, print there voucher and take it with you to the car rental company.
We had hertz in LA. Nearby the airport, there was a shuttle bus between those.
Around 15 minutes.
We could choose every car there were parked in the garage.
Advice two make picture of your car after picking up and returning en also of your gasoline level.
We drove a buick and love it very much.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great company great price

I have now used this company twice. The first time was an excellent experience no hassles and I got the car at the price and with the perks listed in the confirmation. This time I had a good price and comparison to other companies and we will see how the experience goes

May 25, 2026
Unprompted review

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