Hola Prime is just the best prop firm in the space right now. Fast cust service, insane discounts, nice dashboard/website, smooth transition of getting challenge phases when passed. I dont have any fu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a new challenge and selected the wrong trading platform. I didn't notice until preparing for trading 2 days later. I contacted support and talked to Manoj, who very quickly was able to sor... See more
Company replied
Challenge Phase: Rules are straightforward, good trading conditions, PH1 to PH2 transition is almost instant, PH2 to Funded takes less than half working day. Funded/Payout Phase: Rules are... See more
Company replied
I would like to thank Hola Prime for the great experience. I finally passed my funded account, and I really appreciate the good service and support from the team. The rules are clear and beginner-fri... See more
Company replied
Company details
About Hola Prime
Written by the company
Contact info
L1, Shaw House, 201 Wan Po Road, Tseung Kwan O, Hong Kong
- +1 929 448 0097
- contactus@holaprime.com
- holaprime.com
Limited-Time: Up to 40% OFF
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hola Prime
Dear Lloyd,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
It's has been a fair experience so far…
It's has been a fair experience so far as I'm waiting to pass my challenge phase
May 24, 2026
Reply from Hola Prime
Dear Clement,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Reply from Hola Prime
Dear Customer,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Passed the First Phase
Passed the First Phase. hopefully pass the 2nd phase and enjoy the payout
May 28, 2026
Reply from Hola Prime
Dear Frederick,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Reply from Hola Prime
Dear Jad,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
They are as fast as they say the are
They are a prop firm to be trusted cause they are audited by Deloitte
May 27, 2026
Reply from Hola Prime
Dear Pascar,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Thank you Manoj for bring so helpful…
Thank you Manoj for bring so helpful and resolving my issue as a first time customer, I bought an account for the wrong platform and was able to change that
May 27, 2026
Unprompted review
Reply from Hola Prime
Dear Dominion,
Thank you for your incredible feedback! We’re delighted to hear that your experience with our customer support has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
After I breach the challenge 1 step and…
After I breach the challenge 1 step and 2 step prime many times then I passed the challenge and get funded account within few minutes. It is very fast!
May 27, 2026
Reply from Hola Prime
Dear Panjianom,
Thank you for your incredible feedback! We’re delighted to hear that your experience with our support has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Please don’t buy any accounts with them
Please don’t buy any accounts with them, they are really good at marketing but the trading conditions omg are horrible. Random wicks without any news or closing \opening hours. Happened to me thrice. My position was stopped out for 30+pips randomly spiking. I went to discord to complain only to find out it’s happening to everyone. Just steer clear.
UPDATE- I had to threaten the firm to get Amex involved with all the screenshots of all the traders complaining in Discord. They agreed to refund my money.
Update 2 -
Guys this is absolutely insane , they initially agreed to process my refund, but the firm wanted me to remove the negative review in order for me to get my money back. Their main concern is the negative review and not the fact that people are being scammed. They are worried about the " reputation " of their firm. Then fix your servers? The customer representative agreed to having technical difficulties with the servers but wouldn't go into to details which is fine. But the fact that i had to suffer so much and this was my experience with them- that does not change the truth. Hola prime team i know you are reading this, why treat your customers so badly? I will not compromise my morals and leave a positive review for others to get scammed.
Guys i have 17 + screenshots of discord channel, people just complaining about the manipulation. One of the user had a stop loss for 1.2% they were slipped out for 3%+ with no news event or market opening/Closing hours.
Keep my Money Hola prime team , for people thinking to buy a challenge with them- run as far as you can.
Reply to hola prime team-
Please stop trying to save face here, what about the several complaints from all your traders the past 2 weeks on discord? If this was a one off i would have not even bothered making this an issue , it happened again the next day on my CHF/JPY trade which i did ask your team to add to my existing ticket Id, the fact is you guys never bothered. Also its just not me, so many people being manipulated out of their positions, its not goodwill please. Its the fact that your servers are terrible and constantly working against your traders. I can see the exact position on 5%ers servers the price never went there so i don't know what investigation you are talking about. Instead just put some effort into fixing your brokers, terrible trading condition and customer service. How can you ask a customer to take down a negative review to process their refund??? never heard of this lol.
Final Update -
I have gotten confirmation from Amex that they will be returning my money from the scammers, also i cannot reiterate this enough for anyone who is planning to buy a challenge with them, please join their discord channel and head to Forex support , look at the messages from 15th may and the screenshots from all their traders. That would be enough to change your mind.
with love
Ankur
May 26, 2026
Unprompted review
Reply from Hola Prime
Dear Ankur,
We regret that your experience did not meet your expectations.
Following a detailed review of the trade in question, we confirmed that your stop-loss was triggered during a sudden GBP/NZD price movement that occurred within milliseconds. Such price gaps can arise during periods of reduced market liquidity and may affect execution across brokers and trading firms alike.
As part of our investigation, we compared the price data from multiple brokers and observed that the market experienced a significant movement during the same period. While the size of the wick varied across providers, these differences are attributable to variations in liquidity providers.
Throughout this process, our team remained actively engaged, carefully reviewed all concerns raised, provided detailed explanations regarding the trade execution, and escalated the matter for additional internal assessment. Although our findings confirmed that the execution was consistent with prevailing market conditions, we offered a full refund of the challenge fee as a goodwill gesture and exception to help resolve the matter, but we couldn't reach a mutual agreement.
We remain committed to transparency, fair trading conditions, and addressing trader concerns through proper review and support channels.
Warm Regards
The Hola Prime Team
very fast and helpful customer service.
May 27, 2026
Unprompted review
Reply from Hola Prime
Dear Kidus,
Thank you for your incredible feedback and recommendation! We’re delighted to hear that your experience with our customer support has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Great Support Service fast and…
Great Support Service fast and responable with great understanding
May 26, 2026
Unprompted review
Reply from Hola Prime
Dear Vuthy,
Thank you for your incredible feedback! We’re delighted to hear that your experience with our customer support has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Very good firm
Very good firm, good support, I feel very good trading with them, they are definitely top 3 companies.
May 26, 2026
Unprompted review
Reply from Hola Prime
Dear David,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Reply from Hola Prime
Dear Client,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Effective and professional customer…
Effective and professional customer service... Besides I haven't even gotten an account, yet the customer service rep responded effectively and I got my answer.
Good stuff.
May 23, 2026
Reply from Hola Prime
Dear Client,
Thank you for your incredible feedback! We’re delighted to hear your feedback.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Reply from Hola Prime
Dear Ryan,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
It is a best prop-firm in the industry…
It is a best prop-firm in the industry on my opinion
May 26, 2026
Unprompted review
Reply from Hola Prime
Dear Shomari,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
I was skeptical about Holaprime but I…
I was skeptical about Holaprime but I took a chance. They have not disappointed me. Yes, the payout is fast. Vrrrrrrrrrrrrrroooom.
May 26, 2026
Reply from Hola Prime
Dear Teddyzjam,
Thank you for your incredible feedback! We’re delighted to hear that your experience with our payout process has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Trading futures here is a tough one
Trading futures here is a tough one, they clearly just making up the rules as they go. They terminated my funded account twice over a ridiculous one percent risk rule. Limiting futures risk like that is wild. I'm just going to focus on my Capitize crypto funds instead of wasting time on a broker that doesn't understand futures. They won't even reply to my emails.
May 26, 2026
Unprompted review
Reply from Hola Prime
Dear Paul,
Thank you for sharing your feedback.
After carefully reviewing our records, we are unable to locate any account or trading activity registered under your name or associated details with Hola Prime. Additionally, we have not received any support tickets or prior communication from you through our official channels.
All client concerns submitted through our support system are reviewed thoroughly and handled in a transparent manner. We take allegations of this nature very seriously and are fully committed to maintaining a fair and professional trading environment.
If you are a registered Hola Prime client or believe this review was posted mistakenly, contact us at contactus@holaprime.com for better assistance.
Kind regards,
The Hola Prime Team
Team,
Team,
I am writing to formally request an immediate review of my accounts 89009 and 88810.
Both accounts were closed/locked despite not reaching the maximum daily loss limit. After carefully reviewing my trading activity, I strongly believe there may have been a mistake or misunderstanding in how these accounts were handled.
I am extremely dissatisfied and disappointed with the way these accounts were processed. I have followed the rules carefully and monitored my risk limits, yet both accounts were disabled before even reaching the allowed daily loss threshold. This situation feels unfair and lacks transparency.
I respectfully request your team to conduct a full and detailed review of both accounts, including all trading history, equity fluctuations, and daily loss calculations, to clarify exactly why these accounts were locked.
If this matter is not properly reviewed and resolved, I will have no choice but to publicly share my experience and provide feedback on your main platform regarding how my accounts were handled.
I sincerely hope your team can resolve this fairly and professionally. Please review both accounts again and provide a clear explanation as soon as possible.
Account Numbers:
- 89009
- 88810
Kind regards,
thynhinhunhithynhinhunh
May 26, 2026
Unprompted review
Reply from Hola Prime
Dear Thi,
Thank you for reaching out and sharing your concerns regarding accounts 89009 and 88810. We understand your disappointment and appreciate the opportunity to clarify the situation.
Please note that at Hola Prime, all account evaluations and breaches are handled strictly in accordance with the predefined trading rules to ensure fairness and transparency for all traders.
Following a review of both accounts, we would like to inform you that the breach was triggered due to the Daily Loss Limit rule. As per the trading rules applicable to your account type, the Daily Loss Limit allows a maximum loss of 5% of the previous day’s closing balance for both Challenge and Hola Prime accounts.
The calculation methodology and complete explanation of this rule are clearly mentioned on our website under the Trading Rules section for full transparency.
We understand that this may be frustrating; however, after reviewing the trading activity and account metrics, the breach status on both accounts was found to be correctly applied as per the established rules.
Additionally, our team attempted to reach you via call to discuss the matter and provide clarification; however, we were unable to connect. We have also shared a detailed explanation of the breach calculation and account review for your reference.
We remain committed to maintaining a transparent trading environment and are always available to assist with any clarification regarding the rules or account activity.
Kind Regards,
Team Hola Prime
Nice support from Manoj
Nice support from Manoj. my issue is solved in few minutes. Thank you!
May 26, 2026
Unprompted review
Reply from Hola Prime
Dear Thanh,
Thank you for your incredible feedback! We’re delighted to hear that your experience with our customer support has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.