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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products received, frequently noting that items were flimsy, synthetic, or did not work as advertised. People also reported issues with product size, finding bottles to be much smaller than depicted in advertisements, and some items arrived faulty or broke after minimal use. Some people were dissatisfied with the refund process, mentioning difficulties in obtaining full refunds for faulty or unsatisfactory items, with some being offered partial refunds or finding the return cost prohibitive. Additionally, some customers experienced problems with their orders, including incomplete deliveries or items not matching the description.

What people talk about most

Product

Clients share ambiguous opinions on product quality and performance. Many reviewers express dissatisfaction,... See more

Quality

People report negative experiences with quality. Many customers express disappointment, citing products that... See more

Refund

Reviewers highlight ambiguous aspects of refund. Some customers report positive experiences, such as... See more

Order

Customers had ambiguous experiences with order. Some reviewers reported issues such as only receiving part of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This does not work on mold or damp ,didnt do a thing ,didnt realise they were tiny bottles as well,


Company details


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2.7

Poor

TrustScore 2.5 out of 5

87 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Dreadful

Dreadful. Why was I fooled?
The advert quite clearly states that if you order ‘today’ you get the free blades which you need because so far I have been unable to get blades the right size.
When I contacted them about this I was told this what what I ordered. Then moaning was offered a 10% reduction as returns are made to China!! I sent them a copy of
The advert and a refund of £10 was offered. Well that’s no good if you cannot get the blades. Really annoyed

November 11, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@holdonmy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

I bought garment

I bought garment, the quality was poor so I returned the item but never got any refund.

July 10, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@holdonmy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY YOUR ITEM WILL NOT ARRIVE

I ordered a back pack 6 weeks ago and it has still not arrived. I've tried to contact them but not getting a response. DO NOT USE THIS COMPANY

October 24, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@holdonmy.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Awful customer service

I bought eyebrow pens and they are terrible. I contacted customer service and they promised me a reduction of 30% but never delivered. They kept sending me e mails saying they've responded but there is no response. These items are fake. Do not buy from them. Be warned. Read the other warning reviews!

October 6, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@holdonmy.com. Our dedicated customer service representatives will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.

Rated 1 out of 5 stars

Was rubbish

Was rubbish. Better with normal cleaning products

October 1, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@holdonmy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Waste of money.

My rating related to the OGAS Quick Effect Coating Agent. I applied the product to my car's bodywork following the instructions to the letter. The result was a streaky, cloudy finish which required machine buffing to remove. A complete waste of money.

October 1, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@holdonmy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 5 out of 5 stars

Good value

Item arrived on time, well package with no damage from being in transit. It seems to have made a difference. If you can save some money, even a little, it all helps - Thanks

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible product

Terrible product! Wouldn’t recommend at all, waste of money, made no difference to my eyelashes at all!

EDIT
I have now been given a full refund for this product

October 19, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@holdonmy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

This was not as the video showed

This was not as the video showed. It just comes out all black. It’s the worst thing I have bought! It went straight into the bin. I tried it twice and it was really disappointing!

October 1, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@holdonmy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Never seen a bottle so small

Never seen a bottle so small, bought 3 for my camper van, would need another25 to complete the job.

September 25, 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@holdonmy.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

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