The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Review summary
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Reviews shaping this summary
Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
Company replied
Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
Company replied
I had a good phone conversation Saturday 24th July 26 with Amanda about footsteps of livingstone tour...its my top dream to see animals in their natural habitat. Amanda was brilliant fully knowl... See more
Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Great telephone service
I attempted to book a 2027 holiday online with Saga and I made a couple of mistakes. Melanie at Saga holidays was very helpful in making our telephone booking, with all the details and requirements. A pleasure to be treated so well.
March 16, 2026
Unprompted review
Reply from Saga Holidays
Hi Roy,
Thank you for taking the time to share your review. We are really pleased to hear that Melanie was able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Very helpful advisor
Very helpful advisor, understood our needs and made the booking efficiently.
March 14, 2026
Unprompted review
Reply from Saga Holidays
Hi Luci,
Thank you for taking the time to share your review. We are delighted to hear that our team were so helpful and we hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
Extremely helpful Booking Service
Have been forced by local circumstances to make an alteration to booking made several months ago necessitating change of flight times. Accepted by Karolina in brilliant "non panic" terms, returning as promised the following day with full details of alternatives with costs. Duly accepted and put to use.
March 14, 2026
Unprompted review
Reply from Saga Holidays
Hi Frances,
Thank you for taking the time to share your experience. It’s wonderful to hear how smoothly everything was handled, especially when unexpected changes were needed. Karolina will be delighted to know her calm approach made such a difference.
We really appreciate your feedback and hope the rest of your plans unfold just as successfully.
Best Wishes,
Deb
Saga Holidays
Efficient booking with a pleasant agent
Melissa was pleasant and efficient and we quickly completed our booking with all the relevant information. A comprehensive experience
March 13, 2026
Unprompted review
Reply from Saga Holidays
Hi Ian,
Thank you for taking the time to share your feedback. We are delighted to hear that Melissa was able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
telephone booking
The telephone booking was straightforward. Both members of staff I spoke with were very helpful and able to clarify questions asked about the forthcoming trip. Thank you Barbara and Menisha
March 11, 2026
Unprompted review
Reply from Saga Holidays
Hi Edwina,
Thank you for sharing your feedback. We are delighted to hear that our team were able to help you with your booking. We will pass on your kind words and hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Very helpful staff on the phone line
Very helpful staff on the phone line. A thoroughly pleasant and easy booking process.
March 11, 2026
Unprompted review
Reply from Saga Holidays
Hi Michael,
Thank you for taking the time to share your experience. We are delighted to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Despite travelling around the world…
Despite travelling around the world with Saga over many years we were very sad about our experience this afternoon. My husband has a faulty knee replacement joint it appears and we had just been told it must be replaced. We have booked to go to Sicily in May and rang Saga hoping to move our trip to September so that his surgery can be completed asap. This request was refused and our attention was drawn to the terms and conditions that say we would lose over £2500 if we cancelled. No exceptions. We cannot afford to lose this money so we’ll defer surgery and he will limp through the holiday which, incidentally, was booked a year ago to celebrate our Golden Wedding.
March 11, 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share what has clearly been a very upsetting experience. We’re genuinely sorry for the distress this situation has caused.
Our team are required to follow the booking conditions when making any changes, but we never want any of our guests to feel unsupported.
If you would like to discuss this further, please do email us at customerservices@sagatravelgroup.com with your booking reference and contact details and one of our team will contact you directly.
We do hope that we can restore your faith in us and that you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Manage My Acount closed for a week!
They asked for payment via Management My Account, but following the link it says that feature is closed for maintenance for a week. A WEEK! Are they all working from home? So, can't get on to manage my account, or to pay.
March 10, 2026
Unprompted review
Reply from Saga Holidays
Hi Peter,
Thank you for sharing your experience. Our digital team are currently carrying out essential system improvements, which has temporarily limited access to the manage my booking features. We know this interruption is frustrating, especially when you're trying to make a payment, and we’re working hard to restore full functionality as quickly as possible.
If you could email your booking reference and preferred contact details to customerservices@sagatravelgroup.com, a member of the team will contact you directly to help you complete everything you need.
We do hope we can restore your faith in us and that you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
The information given whilst looking…
The information given whilst looking for a holiday was very informative also added discounts were a bonus and a big incentive to book the holiday a phone call from a Saga representative regarding medical insurance was very friendly and helpful very pleased with the service presented to us for our New Zealand holiday
March 10, 2026
Unprompted review
Reply from Saga Holidays
Hi Peter,
Thank you so much for sharing your experience with us. It’s wonderful to hear that our team made your holiday search so straightforward.
Knowing that you feel well looked after as you prepare for your New Zealand adventure really means a lot to us. We hope you have a wonderful trip.
Best Wishes,
Deb
Saga Holidays
Poor computer access
I Booked a Saga Holiday 3 weeks ago and I still can not go to manage my booking Its down due to maintenance.
Not good enough
February 20, 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thanks for getting in touch. We are very sorry to read about your frustration with the manage my booking service. Our digital teams are working hard on important maintenance updates and we appreciate your patience while the system is being updated.
In the meantime, please do contact us directly on customerservices@sagatravelgroup.com and our team will arrange for the relevant department to contact you directly to assist.
Best Wishes,
Nick
Saga Holidays
Booking with Saga. Just made a booking with Matilda at…
Just made a booking with Matilda at Saga. She was very professional, clear when explaining all the 'legal' bits. Got me booked on the holiday I wanted in no time. Pleasant friendly and helpful.
March 7, 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your review. We are so pleased to hear that Matilda was able to answer all your questions and help you confirm your booking. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
A five star holiday let down by the Galapagos ship
A five star holiday let down by the key Galápagos part on the MV Legend cruise ship. We boarded the ship late and effectively missed a day for snorkelling because of its unavailability due to maintenance. The ship’s engines were extremely noisy which made it difficult to sleep and it appeared to have no stabilisers. This was a shame as the rest of the holiday exceeded my expectations.
February 16, 2026
Unprompted review
Reply from Saga Holidays
Hi Chris,
Thank you for taking the time to share your thoughts. We’re delighted that so much of your holiday left such a strong impression, but we’re genuinely sorry that the Galápagos cruise element fell short of what you expected.
Your comments give us important insight into where we can make improvements with our cruise partner and we will review the concerns you’ve raised so we can address them directly and work to ensure future guests enjoy a smoother and more seamless experience.
We do hope that you will join us again soon.
Best Wishes,
Nick
Saga Holidays
Just booked a holiday Millie was very…
Just booked a holiday Millie was very helpful and the booking went well.
March 7, 2026
Unprompted review
Reply from Saga Holidays
Hi Dianne,
Thank you for sharing your feedback. We are delighted to hear that Millie was able to help you with your booking and we hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
When will saga give us some information…
When will saga give us some information about our holiday to India leaving on the 14th of March via Dubai, when the FCDO advises against all travel to the UAE. Are we being cancelled? Please give your customers a bit more information and stop us all stressing out, even a 'we cant tell you until 48hrs' before would be something.
Sending an email yesterday say that you hope we are looking forward to our upcoming holiday, but we've had to change one of the hotels in India, did little to help our stress levels.
Are we being re-routed? Are we being cancelled? And can you guarentee a safe journey back to the UK?
We understand that you must be incredibly busy at the moment, and other customers are probably of higher priority, but just a statement with some time scale on your website would help. Just reading that all holidays, with the exception of Jordan, are uneffected, can not possibly be true?
March 6, 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for sharing your concerns. We understand how unsettling the current situation is, especially with your travel date approaching, and we’re sorry for the added worry this has caused.
Our dedicated teams are working continuously to reach every customer whose travel plans may be affected, and we’re prioritising departures in date order so that the most urgent cases are contacted first. We truly appreciate your patience while we work through this process.
Although we’re unable to provide specific updates here, we can reassure you that no decisions are made lightly, and your safety and wellbeing are at the centre of all planning. As soon as we have confirmed guidance for your departure, we will be in touch directly.
If you’d like us to follow this up for you, please do email us at customerservices@sagatravelgroup.com so we can check your booking details and ensure the right team reaches you as soon as possible.
Thank you again for your understanding during what we know is a very stressful time. We’re doing everything we can to support everyone affected and will update you as quickly as possible.
Best Wishes,
Nick
Saga Holidays
Full information not provided at time of booking.
Paulina was helpful and easy to talk with. I did however have some questions about cooling off period and cancellation due to eg a family member emergency should the need arise and she had to refer to other resources but did not provide the information within the call but said answers should be in the ts&cs.
However when ts&cs they did not provide clear information and in fact raised issues I have now taken up with the company. Reply awaited!
It seems to me call handlers are not fully briefed and are left to look up possible answers to queries as they arise.
March 6, 2026
Unprompted review
Reply from Saga Holidays
Hi John,
Thank you for sharing your experience. We’re really pleased to hear that Paulina made you feel comfortable during the call, but we’re sorry that we didn’t give you the clarity you were looking for.
Our aim is always to provide clear, confident answers so it’s disappointing to learn that this wasn’t the case for you. Your feedback highlights an area where we can strengthen our guidance and make sure our team has immediate access to all the information our guests may ask about.
If you need any further help, please do contact us on customerservies@sagatravelgroup.com and our team will make sure you have all the information you need.
We do hope that we can restore your faith in us and that you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Booking by ‘phone can be good !
My wife and I booked a holiday by ‘phone this morning with Carolina, who was very patient and polite.
She responded very well to our questions, explaining everything clearly and guided us through the booking process with helpful advice and good humour.
It was an unexpectedly enjoyable experience.
March 5, 2026
Unprompted review
Reply from Saga Holidays
Hi John,
We're happy to hear that your booking experience was unexpectedly enjoyable. It's great to know that our team member was patient, polite, and helpful while guiding you through the process. Thank you for sharing your positive feedback!
Best wishes,
Danni
Saga Holidays
Get your act together, Saga!
Yet another rant about the impossibility of making an online payment using the "Manage my Booking" portal only to be told it's unavailable. If I said that my cash is also unavailable, would Saga still honour my booking? I see that I'm not the only customer frustrated to receive emails from Saga inviting me to do the impossible!
March 4, 2026
Unprompted review
Reply from Saga Holidays
Hi Jennifer,
We are sorry you're having difficulty making online payments through the Manage my Booking portal. Our digital teams are working hard on important maintenance updates and we appreciate your patience while the system is being updated.
Whilst we know that contacting us is not as convenient as managing your payments online, please contact us on 0800 988 5886 or reservations@sagatravelgroup.com and we will be more than happy to assist you.
Best wishes,
Danni
Saga Holidays
Your “Manage my booking” section is not available
Your “Manage my booking” has not been available for a number of weeks now due to supposed maintenance. Either your IT department are incredibly slow or there are major issues. I had to pay my balance yesterday and was dismayed that this portal was still out of action so had to go through the laborious method of entering all credit card details on a phone using the keypad. now admittedly I entered one number incorrectly so had to go through the whole process again.
I believe that in this day & age having this side of your website down for such a long time doesn’t inspire confidence in Saga as a top travel company.
March 3, 2026
Unprompted review
Reply from Saga Holidays
Hi Colin,
We appreciate you taking the time to provide your feedback and we are aware of the inconvenience this is causing for our customers which we sincerely apologise for. Please be assured that our digital teams are currently working hard on important updates and we will have Manage My Booking back up and running as soon as we can.
Thank you for your patience and loyalty whilst we are working hard on this matter.
Best wishes,
Danni
Saga Holidays
My Booking portal unavailable
My Booking portal unavailable for three days now. Undergoing 'maintenance'!
I can now update this following the reply below. I had indeed resorted to telephoning. But the automated system failed with a message ‘we are having technical problems’.
So the next stage is to speak to a human. I did that yesterday afternoon.
But he was unable to process the payment. He said it would be 10 days before the portal was working again. And he would ring me back to sort out the payment.
I’m still waiting for his call.
March 3, 2026
Unprompted review
Reply from Saga Holidays
We regret that our 'Manage My Booking' portal has been unavailable.Our digital teams are working hard on important maintenance updates and we appreciate your patience while the system is being updated.
If you need to discuss your holiday or make any payments, please contact us on 0800 988 5886 or reservations@sagatravelgroup.com and we will be more than happy to assist you.
Best wishes,
Danni
Saga Holidays
Wonderful customer service…
Haven't yet been on a holiday with SAGA but we have booked two... A river cruise in May and an hotel holiday at Christmas. therefore I cannot comment on the actual holidays but I would like to give a mention to the staff who have helped me book the holidays on the phone. I have just been speaking to Lisa who was an absolute delight. she was so helpful and pleasant and she was a joy to talk to and made my booking seamless. Thankyou very much. Glynis Richardson
March 3, 2026
Unprompted review
Reply from Saga Holidays
Hi Ms Richardson,
We appreciate you taking the time to share your booking experience. It's great to hear that the booking process was seamless and that our staff member was so helpful. We hope you enjoy your upcoming river cruise and hotel holiday.
Best wishes,
Danni
Saga Holidays
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