Holiday Bay Reviews 1,001

Amazing communication, really quick replies, and always happy to help. Just booked a 20-day Thailand trip with zero issues — the whole process was really straightforward. Thank you so much!

Huge thank you to Bob from Holiday Bay for helping me book my holiday! He was incredibly helpful, patient, and really took the time to find the best options for me. Made the whole process so easy and stress-free.
I haven’t been on the trip yet, but so far the service has been good — I’ll definitely update the review once I’m back

There were a few problems on my side but Denver’s took it in his stride and sorted them out. Nothing was too much trouble. Well done and thanks

Spoke to Rex. And really was helpful quick response
Very happy with the service

Rex was most helpful and professional and efficient with all our holiday requirements.
Absolutely excellent service and will recommend Holiday Bay and Rex for your next holiday

I’ve booked my holiday and Arya the lady dealing with it was outstanding and very patient. She attended to all my needs and went above and beyond to make sure everything was what I wanted and sorted with ease . Would definitely recommend her and the company
Thank you Aura

Excellent Service

The service was really good! I am grateful to Rex for the great help with my holiday! Thank you!

I had the lovely Becky Hope helping me and no matter what I asked or when she always answered I have been praising your company to everyone can’t recommend enough
Thank You

What a great experience, saw this holiday on Facebook, send them a message,Rex replied and gave me all the information without pushing me to book, so a day later I did , such a nice guy and professional, very impressed .

Excellent holiday company, really good communication and Arya was really helpful.

From the beginning of my booking journey Arya was a delight to deal with. She has a very friendly attitude which made me feel comfortable. Any questions I had were answered very quickly and when she said she would contact me at a certain time, she did. I had no waiting or wondering what was happening.

Very helpful straight forward no massing around

It was the best service I have ever seen..Arya was very kind and helpfuly

ARYA was the agent that dealt with my holiday plans for 2027. I have to say how easy it was to navigate what I was looking for. ARYA definitely went the extra mile to get the holiday of my dreams. Many thanks and looking forward to go Thailand.

I have had an awful experience with holiday Bay
Bob was my agent.
He couldn't do enough for me before booking the trip but after he,d recieved my money and got the sale, he didnt want to know. Before thr sale he'd answer the phone straight away, after the sale he took around 2 days to get back to me.
At one point when i was trying to follow up regarding the tickets he'd said he'd posted, i started panicking! As it had been nearly a week without word, he messaged saying he would ring tomorrow as he'd a works night out!!
Before the trip he was asking me i f I could give him a review as he was up for promotion, id not even been on the trip yet.
During the holiday I asked him 3-4 prior to heading to our next hotel of he could get me a change of room, he didnt even get back me.

Trip home from Thailand.
Total disaster, the airline offered Bob alternative flights as mine was cancelled due to the war, which I now evidence of.
Bob informed me I needed to be on the first flight offered or id have to pay over £4000. This wasnt the case, I now know alternatives where offered by the airline. I just wanted the safest route home, it turns out Bob had chosen the most dangerous route home for us
The results of this was me and my 11 year old child having to take a flight into Abhu Dhabi, one of the most dangerous places im the world to be in right now!! With a 13 hour stop over which he hadn't informed me of.
I decided to pay for a hotel out of my own pocket as staying at the airport was unsafe and not advisable by the government, Hence our insurance now being void. Holiday bay should never had put myself and my son in this dangerous position! Especially as the airline offered other flights. We were only in the hotel for 2 hours and my and my son recieved missile alerts on our phone!
We eventually got to Heathrow, original destination should have been Manchester. I then had to pay for train fairs out of my own pocket as Bob had agreed even after the airline had told him they wouldn't supply us with train tickets to accept it anyway .
This company have been an absolute disgrace!!.
Bob was incompetent and lied to me on many occasion. The manager ive tried to have a conversation with since has now completely blanked me.
They put myself and my son in a dangerous situation that has caused my son great trauma when it could have all been avoided.
Avoid this company!!!!

Becky helped me plan a trip i didnt go ahead but was quick and quality

Karia was quick with my submition. Recived a promt reply. As per my request the quotation was sent by email. Regular polite chasing. Nothing to fault. I will use them again.

The experience was excellent as the agent, Arthur, was very professional and helpful! He explained all of my areas of confusion in detail, and was incredibly transparent throughout. Keep up the good work! Would highly recommend to my colleagues.

I ask a lot of questions and Arthur was brilliant he answered everything im very pleased so far with the experience.