Holiday Globe Reviews 2,968

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and positive attitude, making the booking process smooth and efficient. Many people highlight the exceptional customer service, noting that agents go above and beyond to tailor holidays to individual needs and provide support even during the trip. However, some customers also noted issues with the booking process, including price discrepancies and unexpected additional fees. A few people experienced problems with hotel changes and unarranged airport transfers, leading to extra costs and inconvenience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness and professionalism.... See more

Holidays

Clients share ambiguous opinions on holidays. While some customers, like those helped by Royden or Ronnie,... See more

Service

Users describe positive interactions with service, with many praising the professionalism and helpfulness of... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers, like those assisted by... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents like Rocko, Marian,... See more

Based on these reviews

Rated 4 out of 5 stars

It was a bit of a roller coaster at the start as the price on the website was not available and the first holiday option was over £700 with an admin fee on top so do listen to info they give you a... See more

Rated 4 out of 5 stars

Dennis hopper.a lovely guy. Very helpful .checked out several options for us. The only thing on the holiday we ended up booking and paying for didn't have the airport transport on.. So then thi... See more

Rated 4 out of 5 stars

Very happy with service holiday sorted and royden was very helpful thank you and I’m looking forward to my holiday with my best friend

Rated 5 out of 5 stars

We wanted a last minute holiday..24 hours before we left! Darren at holiday globe was amazing. He was patient, listened to what we wanted/needed/were looking for, and persevered to find the right p... See more

Rated 5 out of 5 stars

Fantastic company and even better due to the staff, Rocky was absolutely amazing at tailoring the holiday to what we asked for. He was on the other end of the phone day or night with any questions we... See more

Rated 5 out of 5 stars

What can I say, after booking our holiday with Bruce I realised our passports didn't have enough time left on them before they expired. Bruce went out of his way to amend the booking to a later date s... See more

Rated 5 out of 5 stars

We contacted Cheeky trips concerning a holiday to Hurghada. Dennis Hopper dealt with our booking, and I must say he went above and beyond to help us., really putting himself out to ensure we got the... See more

Rated 5 out of 5 stars

I discussed what holiday I was looking for and supported really well through the options by Mike Webber who put my holiday together exactly as I wanted it. Mike talked me through the costs and opti... See more

Rated 5 out of 5 stars

Mike Webber was an absolute star. His friendly and patient manner was exceptional. Mike went above and beyond to assist me with the booking of mine and my friends holiday. I would 100% recommend h... See more

Rated 5 out of 5 stars

The entire booking experience was very smooth and Dennis Hopper went out of his way to provide exceptional service. We received a discounted holiday with a few extras thrown in. I would happily book... See more

Rated 5 out of 5 stars

Had an advisor Dennis Hopper book us a break in Amsterdam. He was so helpful and patient and got us a good deal. Was so respectful and understanding with my husband and I who are not very good with... See more

Rated 5 out of 5 stars

Booked a last minute holiday with Globe had never used them before and after I booked i read a few bad reviews which made me extremely worried BUT I shouldn't have everything was as expected I even ha... See more

Rated 1 out of 5 stars

this company not register with ABTA and dont resolve any problem 2 months waiting after formal complain...no answer Agent offer hotel state on 4 star...but book hotel 3 star,after one horrible ni... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend Dennis Hopper as a person to help you with your holidays he was attentive and helpful. I very much appreciated Dennis Hopper’s help with my holiday request. Thank you Sir.... See more

Rated 1 out of 5 stars

False advert on Holiday Discount Centre advertising a 4 star hotel B and B (Zante) . They took credit card details and booked my flights only to then advise me hotel was all inclusive at almost do... See more

Rated 5 out of 5 stars

3rd time using this company very satisfied with price and deal got each time iv decided to use them again told all my friends there really good aswell take care of all ya holiday needs thank you holid... See more

Rated 5 out of 5 stars

Thomas was very polite and explained things to me and said they were sorry over the delay of the atol certificate i rate his service 5 Star

Rated 4 out of 5 stars

He’s been helpful but was supposed to receive information yesterday. But he’s very nice the person I spoke with Eddie

Rated 1 out of 5 stars

Please be very aware of this company for overcharges and misinformation, I've just had an expensive lesson! I booked a 5 day holiday with Royden Turner of Holiday Globe.Co.Uk in January, he took fl... See more

Rated 5 out of 5 stars

Amazing service from rocky! Even when I was in my holiday resort ready to come home he helped me with my boarding passes nothing was to much trouble ☺️

Rated 5 out of 5 stars

Dennis Hoper is a 🥇champion. Patient, takes his clients seriously, and strives to find the best solutions for attractions, age differences, and cultural differences, satisfying every one participant... See more

Rated 1 out of 5 stars

Worst booking I've ever experienced. Changed hotel at last minute. Hotel was appalling. Staff very rude. Got two different airlines and had to pay £300 to get back to UK. Spent a day outside airport... See more

Rated 5 out of 5 stars

The representative I spoke to. Remo was so helpful in every way i only wish that dealing with other companies could have ran so smoothly ⭐️⭐️⭐️⭐️⭐️⭐️Remo

Rated 1 out of 5 stars

I booked a holiday through this customer unfriendly company and was ripped off completely, it took 6 hours on the phone to book it and when l did they failed to inform me about the extras fir baggage,... See more

Rated 5 out of 5 stars

We had the pleasure of booking our holiday with Dennis Hopper your representative.we found him to be extremely helpful, polite, pleasant and knowledgeable regarding the due process.we saved Dennis's... See more

Rated 5 out of 5 stars

Jason and Anthony was a great help, explained everything and it was easy booking nothing was too much hastle for them

Rated 5 out of 5 stars

Rocko, the agent I spoke to was totally amazing. He was very reassuring when I was doubtful and he pulled out all the stops to make sure that I was happy with my booking.

Rated 5 out of 5 stars

I spoke to Thomas about my transfer transport,, he was very very helpful to me and got it sorted within 2 mins to talking to him..

Rated 5 out of 5 stars

We enquired regarding a holiday and Daniel was there from the start. Lots of advice and information. Expertly dealt with and sorted all details out within half an hour. Thanks so much Daniel and we ca... See more

Rated 5 out of 5 stars

Brilliant winter break away to Benidorm, Daniel from holiday globe, was on the case and was very good reassuring me when I had questions , definitely would go with this company again very pleased

Rated 5 out of 5 stars

I had a very good experience with customer care. GREG thank you for sorting our my holiday. You where easy to talk to and we had a few laughs

Rated 5 out of 5 stars

I spoke to lovely lady gloryshine and she sorted everything quickly and smoothly shes very polite and very helpfull lovely lady

Rated 5 out of 5 stars

I called for assistance for my booking and was immediately accommodated by Miss Glory Shine who was most helpful in my enquiry. she had a pleasant approach to customers requirements .

Rated 5 out of 5 stars

Booked holiday with Rocky Guzman and was very helpful and made it very easy would recommend everyone to take a look ☺️

Rated 5 out of 5 stars

Very pleasant staff , especially Rocky Guzman who helped me will all the process , and answered all questions straight away . Everything over a phone and WhatsApp chat ! Top Man !

Rated 5 out of 5 stars

Just booked a holiday and the Agent was called Spencer Medwin who was exceptionally helpful and great with anything I asked for to be added , I would highly recommend this guy as his service was gr... See more

Rated 5 out of 5 stars

Great advice service and communication that was user friendly and extremely helpful indeed....very pleased with outcome

Rated 5 out of 5 stars

Perry contacted me via email and called ro confirm payment for installment payment. Very helpful and supportive.

Rated 4 out of 5 stars

Thomas was very helpful and promptly emailed our boarding passes. I just hope goes as smoothly getting boarding passes for return

Rated 5 out of 5 stars

Very easy to book, got great help from Jason, who booked the trip for us then helped with boarding passes.Would definitely use again

Rated 4 out of 5 stars

Well, I’ve just booked a holiday through this company. Are a very nice person called Ronnie Smith. Ronnie went out his way to do all he can to help me on the no on certain circumstances. They’re only... See more

Rated 1 out of 5 stars

Wouldn’t use again ,was given one price all Paid and booked then messaged me to say I needed to pay more and to top it all off our hotel doesn’t have two of the main things we wanted that they’re adv... See more

Company replied

Rated 1 out of 5 stars

Scammers. Booked holiday, paid deposit, agreed on price. To be then told that I needed to pay another £100 each. I asked why and they said I’d been given the wrong price. I showed them my emails and t... See more

Company replied

Rated 1 out of 5 stars

Absolutely appalling. Sold me a holiday I didn't ask for and would not give me a refund of my deposit. Supervisor was extremely rude and put the phone down on me. Will never use them again ever an... See more

Company replied

Rated 1 out of 5 stars

I went to book a little break away for my 1st year's anniversary. My partner made the call, which we agreed a price, made payment to which the customer service representative then came back and wanted... See more

Company replied

Rated 1 out of 5 stars

So we booked our holiday through holiday globe… what a disappointment! We were stranded at Antalya airport at midnight because holiday globe hadn’t arranged our transfers even though we paid, we had t... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Holiday Accommodation Service

Written by the company

Book holidays that combine exceptional value for money with great service. We can afford you amazing flexibility on durations. departure airports and airlines. Pick from All Inclusive, Half Board, Self Catering or Bed and Breakfast, Small and Friendly hotels through to 5 star deluxe resorts, City Breaks, Beach getaways or Luxurious Long Haul - but no matter what you choose you will experience the same high level of Customer Service that we pride ourselves on. You can book with confidence as all our hotels and flight deals are ATOL protected. We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusive deals for last minute bookings. We have over 25 years of travel experience so give us a call and let us find you that perfect trip.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 55% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Please Avoid this company at all costs

Please Avoid this company at all costs

They will give you a price take your money and then when you placed on hold for 10 minutes they say the price has gone as the room is not available you need to pay for the upgraded room, and say you can’t have a refund with out loosing most of what you have already paid.
You’re then trapped. This happened to me as soon as I got off the phone after having to pay an extra £150. I contacted the hotel directly and found they still had over 40% availability for the room they said was sold out. Out right lying
PLEASE PLEASE PLEASE AVOID AT ALL COSTS

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVIOD AVIOD

AVOID AVIOD AVIOD
This is not a registered company and are not ABTA registered
They give you a price take your money and then tell you they can’t do it for the price they have taken and you need to pay more and you can’t get a refund.
Please Avoid

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company and even better due…

Fantastic company and even better due to the staff, Rocky was absolutely amazing at tailoring the holiday to what we asked for. He was on the other end of the phone day or night with any questions we had. 10 out of 10 customer service from him. I will definitely be booking my future holidays through him. Thankyou Rocky 😊

February 1, 2026
Unprompted review
Rated 3 out of 5 stars

Still waiting

Glory Shine has really helpful today but I am still waiting for my new confirmation and hotel voucher . I was told 2-3 hours but that was 3 days ago

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant holiday

Brilliant winter break away to Benidorm, Daniel from holiday globe, was on the case and was very good reassuring me when I had questions , definitely would go with this company again very pleased

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

We enquired regarding a holiday and…

We enquired regarding a holiday and Daniel was there from the start. Lots of advice and information. Expertly dealt with and sorted all details out within half an hour. Thanks so much Daniel and we can certainly recommend Cheekytrips.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Hi we booked a holiday with Bruce and…

Hi we booked a holiday with Bruce and Rocky and to say that they went above and beyond to get us the best deal for our holiday is an understatement...I have never booked with ye before but I will in future thank you to Rocky especially but both he and Bruce showed such professionalism..Both men are pure gentleman any business would be very lucky to have these guys on their team . Rocky stayed behind an hour and a half extra to sorted a hotel for us we appreciate it very much .

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam

I started off with a holiday for £204. This price was confirmed by the sales agent. Then within 2 minutes it went up to £230. He said its a live price. I agreed. So we booked the flights first. Then he took payment for the room. Once payment was cleared he told me that room wasnt now available and the next available was an extra £15 per night. I wasnt happy with this. I asked why take payment then tell me this. Which room did you take payment for? He was giving me a fairy tale story. I said cancel my room I ll book myself. He said too late there will be a £60 admin charge. So now Im snookered. I ve already realised I ve been conned. When he sent me the payment text for authorisation code I realised they had charged me £30 per night extra. So I challenged him again. He said it was £15 per person per night. I told him thats not what he said to me. Anyway I know I ve been conned by now. I have no choice but to go ahead with the booking as they ve already taken the money. Once done the documents and confirmation took almost 72 hours instead of 24 hours. The reservation number does not allow me to log into my flight to add luggage. I ve rang n tried to get the details so I can add luggage and they tell me suppprt will call me back. Again rubbish. A holiday that started of at £204 has so far cost me £378 because of mis selling. Back up service non existent and all in all a con sale. I will be taking it up with the relevant authorities

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Please be very careful before booking…

Please be very careful before booking with this company or any of its partner companies. After I booked my holiday, I was asked to pay additional money that was not clearly explained at the time of booking.

This was very disappointing and unprofessional, and it made me lose trust in the company. Because of this experience, I would not recommend booking with them.
My experience with this company was extremely disappointing. The booking process was unclear, and I was asked for more money after the holiday was already booked. This caused unnecessary stress and frustration. I would not recommend this company based on my experience.

January 25, 2026
Unprompted review

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