Holidays Experts Reviews 

115
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful and polite, guiding clients smoothly and patiently through every single step of the visa application procedure. Travelers are truly delighted with the prompt assistance, stress-free consultations, and overall efficient service that consistently deliver successful and timely results for everyone involved. However, some people mentioned issues with inconsistent communication, ignored messages, and extremely poor support after initial payments were successfully completed. A few reviewers also experienced frustrating delays, unhelpful responses from agents, and costly mistakes regarding the validity of their required travel documents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that certain agents provide exceptional support and... See more

Service

Clients share satisfaction on service, frequently highlighting supportive and efficient staff members who... See more

Customer service

People report positive experiences with customer service, consistently praising support agents for being... See more

Holidays

Customers consistently note positive experiences with holidays, frequently praising supportive staff members... See more

User experience

Consumers find user experience to be an amazing and stress-free journey, noting that the entire process is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with this company has been good because of one staff Katherine, she went above and beyond to make sure I have my visa despite several odds. She is a genius and genuine. Thank u Katherin... See more

Company replied

Rated 4 out of 5 stars

It was great, Jennifer who was assisting me did all the paperwork, very prompt in answering queries. Got the Schengen visa in 2 days.

Company replied

Rated 4 out of 5 stars

I did my Schengen visa with jeniffer and I got through I would definitely recommend them. Thanks jeniffer I really appreciate it

Company replied

Rated 5 out of 5 stars

I applied for a Schengen visa with holiday experts for my sister and I. I must say they are very good in assisting with everything from beginning to end. Their worker Samuel a God sent, he Communicat... See more


Company details

Written by the company

At Holidays Experts, we make the Schengen visa process simple and stress-free for travellers across the UK. Our experienced team has helped countless people get their visas approved and plan their European trips with confidence. From checking your documents to booking your visa appointment, we guide you through every step with care and clear communication.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(115)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very good experience with Mark…

I had a very good experience with Mark for my Schengen visa application. He was helpful, polite, and explained everything clearly. By the grace of Allah Almighty, I got my Schengen visa on my first attempt. I truly appreciate his support and highly recommend him to anyone applying for a visa.

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

It was great

I did my Schengen visa with jeniffer and I got through I would definitely recommend them. Thanks jeniffer I really appreciate it

November 6, 2025
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

We really appreciate your kind words! It means a lot to our team.

Rated 4 out of 5 stars

It was great

It was great, Jennifer who was assisting me did all the paperwork, very prompt in answering queries. Got the Schengen visa in 2 days.

December 6, 2025
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

Thanks for sharing your experience. It means a lot to our team.

Rated 5 out of 5 stars

Schengen visa france

Applied for schengen visa through this team and was successful in receving visa within 14 days. Lily was handling our visa work from start to finish was really great and always on top chasing and updating the status. I would recommend everyone to go through this team especially lily.

October 14, 2025
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

We really appreciate you taking the time to leave this review! We look forward to seeing you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look