Holiday Sunsation Reviews 197

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the booking process smooth and stress-free. Many people highlight the excellent service, noting that agents go above and beyond to secure the best flights, accommodations, and transfers at competitive prices, often exceeding expectations. Consumers are particularly impressed with the personalized attention and the ease with which their dream holidays are arranged. However, some customers also noted significant issues with their bookings, including problems with securing hotel accommodation, last-minute flight changes that cut short their trips, and difficulties in resolving booking errors. A few other people also felt that communication was poor when problems arose, leading to stressful situations and additional unexpected costs.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, consistently praising the seamless planning and execution... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of agents like... See more

Booking process

Consumers generally express satisfaction with the booking process. Many reviewers highlight the ease and... See more

Price

Clients share positive opinions on price, consistently finding that the company offers amazing and unbeatable... See more

Based on these reviews

Rated 5 out of 5 stars

Just booked a special 40th Wedding Anniversary trip to Thialand with Alex. He was,brilliant, sorted flights, hotels, all transfers, and settled my mind about going to multiple destinations, ga... See more

Company replied

Rated 5 out of 5 stars

We’ve just returned from Thailand and had the best time ever. Sam from Holiday Sunsation helped us plan everything perfectly. The hotels were lovely, the tours were fun, and everything went smoothly... See more

Company replied

Rated 5 out of 5 stars

We’ve just returned from a wonderful Sri Lanka safari arranged by Holiday Sunsation. Sam was amazing throughout, always there when we needed help. We had a small issue finding our driver one day, bu... See more

Company replied

Rated 5 out of 5 stars

Just completed my booking with Liza for my upcoming Thailand package tour. Nothing was too much trouble for Liza , she wasn’t pushy like some other agents I have dealt with in the past . I cannot... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Holiday Sunsation is an independent travel company that specializes in creating customized holiday packages to meet the requirements of honeymooners, couples, families, and groups. We have a team of knowledgeable staff members who are skilled in handling all types of destinations within varying budgets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sam you are a star 🌟!!!

Once again had an absolutely amazing time on our trip to Koh samui in Thailand! From flights to transfers to accommodation every single thing was superb! Don’t know how this company come up trumps for us time after time. The only thing I have to do is give my dates to Sam tell him where I’m going and he sorts out the rest at unbelievable prices. Cannot fault this company one bit and would not think of going anywhere else now. Always refer family and friends to them . Sam you are an asset to Holidaysunsations!! Thank you so much for all your hard work.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

The best first Thailand trip

We just returned from our first-ever trip to Thailand, and I can honestly say we had the absolute best time. Normally, I’m a bit of a control freak with planning, but for this trip, it was the first time I let our travel agent choose the hotels and it was the best decision I could have made!
Our hotel in the Bangkok city centre was perfectly located. We were right in the middle of everything with incredibly easy access to the markets, malls, and transport. It made navigating a busy new city completely stress-free.
Then we headed to Phuket, and wow! The hotel was stunning and spotlessly clean. Being so close to the beach was a dream; we spent our days soaking up the sun and enjoying the crystal-clear views.
What really set this trip apart was the peace of mind. Our travel agent Alex was in constant contact on every pick-up and transfer day, checking in to ensure everything was running smoothly. It was so reassuring to know someone was looking out for us, making the entire journey feel effortless.
Everything about this holiday was seamless. From the vibrant energy of Bangkok to the pristine beauty of Phuket, it exceeded all our expectations. We will definitely be returning!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing first trip to Thailand

We just returned from our first-ever trip to Thailand, and I can honestly say we had the absolute best time. Normally, I’m a bit of a control freak with planning, but for this trip, it was the first time I let our travel agent choose the hotels and it was the best decision I could have made!
Our hotel in the Bangkok city centre was perfectly located. We were right in the middle of everything with incredibly easy access to the markets, malls, and transport. It made navigating a busy new city completely stress-free.
Then we headed to Phuket, and wow! The hotel was stunning and spotlessly clean. Being so close to the beach was a dream; we spent our days soaking up the sun and enjoying the crystal-clear views.
What really set this trip apart was the peace of mind. Our travel agent Alex was in constant contact on every pick-up and transfer day, checking in to ensure everything was running smoothly. It was so reassuring to know someone was looking out for us, making the entire journey feel effortless.
Everything about this holiday was seamless. From the vibrant energy of Bangkok to the pristine beauty of Phuket, it exceeded all our expectations. We will definitely be returning!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

An amazing booking experience and an amazing holiday !

Travelled to thailand visiting 3 different resorts
Nothing was too much trouble even though we changed our minds on resorts a couple of times. Alex made sure we secured the best flight times, transfers and accommodation at an amazing price !
We have just booked with Alex again for next year (2027) and wouldnt hesitate to recommend. GREAT customer service.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Booked a great holiday with holiday…

Booked a great holiday with holiday sunsation Thailand Kuala Lumpur Bali Singapore Ben took care of everything for me went up and beyond made everything perfect definitely book with this company again👍👍👍

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Emma

Emma, our travel advisor was excellent throughout. She was exceptionally helpful, very patient, understanding, knowledgeable and went above and beyond in supporting our travel.

I would highly recommend Emma to anyone who is looking to book any holidays. Guaranteed excellent service.

I look forward to booking more holidays in the near future with Emma x

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

For a perfect Holliday

Thank you so much Holliday Sunsation but especially James . Thank you for your present help and also for the future ones . If you need a good holiday then choose Holliday Sunsation

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I was recommended to Holiday Sunsation…

I was recommended to Holiday Sunsation from a friend and I’m so glad I was as Sam has been amazing. We have booked a 16 day trip to Thailand visiting 6 different locations, Sam has ensured that all flights, internal flights, ferry’s and hotels are booked for a great price, the hotels are amazing and lovely locations. Due to this being a big holiday I had a lot questions to make sure it was perfect and this was no issue to Sam, he replied quickly and ensured that I had peace of mind. I found that holiday Sunsation was cheaper than booking myself, it was also less stress due to being a multi-destination holiday. I can’t wait for our Thailand trip in December✨

I will be using Holiday Sunsation again😊

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Honeymoon in the Maldives

We booked our honeymoon 10 days in the Maldives with holiday sunsation and everything was perfect. From the cost of the holiday to the booking, getting our info and then the holiday itself there was no issues. The resort was stunning and our flights were well timed giving us maximum time over there. Will defiantly be booking again and hopefully return to the Maldives again too.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Alex helped us book our dream trip to…

Alex helped us book our dream trip to Thailand. Ive never used this company before so was a bit dubious but I couldn't recommend enough!
Alex was helpful from start to finish and was always on hand during our trip if we needed anything. 3 AMAZING hotels, beautiful views, transfers so we never had to worry about our next destination and finishing with a truly magical trip to the Phi Phi islands ❤️❤️ Thank you Alex!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service on booking our holiday

I told Sam every thing that I wanted in our holiday, he found the perfect holiday, ticking all the boxes, always responds quickly, answering all my questions, we looking forward to our holiday next may , thank you Sam excellent service so far

February 16, 2026
Unprompted review
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Reply from Holiday Sunsation

Thank you for your fantastic feedback! We’re so glad Sam could create the perfect holiday for you, meeting all your requirements and providing quick, helpful responses. We hope your trip next May is everything you’re dreaming of, and we appreciate your kind words about his excellent service!

Regards,
Holiday Sunsation Team

Rated 5 out of 5 stars

You can’t beat the price with Sun…

You can’t beat the price with Holiday Sunsation, travelled in Jan 26 for our Honeymoon and everything was booked as requested no issues at all. The Maldives resort was one recommended by Holiday Sunsation and it didn’t disappoint. Also able to book earlier than other agents, able to book over a year ahead with good prices, lots of other agents won’t take a booking more than 11 months ahead 😊

January 7, 2026
Unprompted review
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Reply from Holiday Sunsation

Thank you for sharing your experience! We’re thrilled to hear that **Holiday Sunsation** made your honeymoon in the Maldives seamless and exactly as you planned. It’s great that our early booking options and competitive prices worked perfectly for you, and we’re delighted the resort recommendation didn’t disappoint. Wishing you many wonderful memories from your trip!

Regards,
Holiday Sunsation Team

Rated 5 out of 5 stars

10/10 service from start to end

We booked a trip to Dubai, thailand and Bali in January 2025 for February 2026 and have just returned from the most amazing holiday. Our travel agent Ben sorted everything for us and answered many questions from the start quickly. The holiday went perfectly we had 8 flights in total many transfers and it couldn’t have gone any better it was truly the holiday of a life time and we will be booking with holiday sunsation again . 11/10 i would recommend using them to anyone.

February 20, 2026
Unprompted review
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Reply from Holiday Sunsation

Thank you so much for your glowing feedback! We’re thrilled that your multi-destination trip to Dubai, Thailand, and Bali was the holiday of a lifetime. It’s wonderful to hear that Ben made the planning smooth, handled all your questions promptly, and ensured every flight and transfer went perfectly. We can’t wait to help you plan your next adventure with Holiday Sunsation—11/10 is truly appreciated!

Regards,
Holiday Sunsation Team

Rated 4 out of 5 stars

Booked our holiday to Thailand with…

Booked our holiday to Thailand with Alex who was great from start to finish, a minor hiccup along the way which was quickly resolved by Alex who kept in touch and communicated with us throughout the process. Fantastic choices of hotels which we enjoyed very much. Well done Alex you are a credit to the company.

February 2, 2026
Unprompted review
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Reply from Holiday Sunsation

Thank you for your wonderful feedback! We’re delighted that Alex provided such great support from start to finish and handled everything smoothly, even the minor hiccup. It’s fantastic to hear you enjoyed the hotel choices, and we’ll be sure to pass on your kind words—Alex is truly a credit to Holiday Sunsation!

Regards,
Holiday Sunsation Team

Rated 5 out of 5 stars

Awesome

I have booked numerous holidays with holiday Sunsation and have been so impressed.
Every trip has been perfect. Hotels have been great.

February 5, 2026
Unprompted review
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Reply from Holiday Sunsation

Thank you for your continued trust in **Holiday Sunsation**! We’re thrilled to hear that every holiday you’ve booked with us has been perfect and that you’ve enjoyed the hotels. We look forward to helping you create many more amazing trips!

Regards,
Holiday Sunsation Team

Rated 5 out of 5 stars

Would like to Highly Recommend this…

Would like to Highly Recommend this company also a big Thanks to Alex from the start of booking our holiday to the Maldives so easy with full info and lots of help and really good communication which made it an easy process.

Thanks.

February 2, 2026
Unprompted review
Holiday Sunsation logo

Reply from Holiday Sunsation

Thank you for your kind words! We’re delighted that Alex made your Maldives holiday booking so easy with clear information, helpful guidance, and excellent communication. Your recommendation means a lot, and we’re thrilled you had such a smooth experience with Holiday Sunsation!

Regards,
Holiday Sunsation Team

Rated 5 out of 5 stars

Pestana Royal Madeira Holiday Sunsation…

Pestana Royal Madeira booked through Alex at Holiday Sunsation.
The hotel was very pleasant and we had a balcony room.
Very clean. The whole of Madeira is spotless! We could learn a thing or two from then.
I received a lovely surprise of a bottle of wine and a cake for my birthday.
You won’t go hungry as if you are a late riser there is Brunch which within a couple of minutes it turns to lunch. There are lots of restaurants in town if you want something differnt.
The pools are very pleasant, though freezing in January, even if it’s warm. Some did brave it, but not me.
The reception staff were fine although we and some others had a bit of confusion. One day the bus driver told us and some others that the pick up time is 4.30. It’s 6.30pm as one lady rang her husband found out when he asked Reception. Reception also helped us book the 23 Jan for the Botanics restaurant but we found out on the night that it was only open Sat and Sun. When we queried it she said it was because we wanted to go on the 23 so they booked the Italian. We were all confused. So if you want to book the Botanics restaurant check when they’re open. in
If you want to book a trip
I recommend going into town. Easier than booking at Reception. The hotel bus stops near the Ronaldo statue. When you get off the Pestana Tour Company office is in front of you.
Very helpful and easy to book a tour. Our tour was cancelled due to the weather but no problem in getting deposit back.
The Cable Car is out of action until approximately April unfortunately as they are replacing the cables.
We got a cab to get to the Tropical Gardens which are lovely. Even nicer in
Spring or Summer. There used to be someone at the cable car to advise people of the shuttle bus however the cab driver said they closed it and apparently there is meant to be a guy on a bike on the parade between the bus drop off and the cable car but if there was, he wasn’t obvious.
We did the toboggan run from the Park. Absolutely brilliant. You must do it. We were lucky in that we went on a day when there weren’t any cruise ships so no queue plus you get a faster run.
You need a cab to get back to bottom after it stops or a one hour walk.
We took a cab back to the hotel a couple of times . Very reasonable.
The bus from the hotel is good but odd that they can drop you into Town at 10.30am and pick you up to return to the hotel at 1.30pm and 6.30pm. Why can’t they take you into town at 1.30pm and 6.30pm.
I would also recommend the Tuk Tuk tours. Great way to see the island and go on different tours. When you get of the bus the colourful Tuk Tuks are just ahead by the road towards town.
If I returned to Madeira personally I would prefer to be in Town amidst the hustle and bustle, coffee shops, beautiful churches, having a drink on the sea front.

Lovely people and the cleanest place on earth lol.

The jewellry store/ceramic museum opposite the Pestana Tour Company is worth a visit, especially if you would to buy your loved one a gift!!
Surprisingly Easyjet was just that, easy. Mind you that might have something to do with the fact that Bristol airport isn’t busy.

January 20, 2026
Unprompted review
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Reply from Holiday Sunsation

Thank you for sharing such a detailed and thoughtful review! We’re delighted that your stay at Pestana Royal Madeira was enjoyable and that Alex at Holiday Sunsation made the booking process smooth with excellent support. It’s wonderful to hear you loved your balcony room, the cleanliness of the hotel and Madeira, and the special birthday surprise.

Regards,
Holiday Sunsation Team

Rated 5 out of 5 stars

We've just got back from a 2-week…thailand

We've just got back from a 2-week holiday to Thailand. Holiday sunsation put together the whole package all the hotels,transfers, flights
Everything went smoothly every location we had an amazing time and didn't need to worry about a thing thank you very much.

January 13, 2026
Unprompted review
Holiday Sunsation logo

Reply from Holiday Sunsation

Thank you for your wonderful feedback! We’re thrilled that your 2-week Thailand holiday went smoothly and that every hotel, transfer, and flight was perfectly arranged by **Holiday Sunsation**. It’s fantastic to hear you could relax and enjoy every moment without any worries.

Regards,
Holiday Sunsation Team

Rated 5 out of 5 stars

Have just book a holiday through James…

Have just book a holiday through James he couldn’t of been more helpful and found me the perfect holiday of dreams thanks again James highly recommended mr p edwards

January 30, 2026
Unprompted review
Holiday Sunsation logo

Reply from Holiday Sunsation

Thank you for your kind words, Mr. Edwards! We’re delighted that James could help you find your dream holiday and provide such helpful support throughout the process. Your recommendation means a lot, and we hope your upcoming trip is absolutely amazing!

Regards,
Holiday Sunsation Team

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