Holidu Reviews 78

Great place for family stay if you want to be away from the city noise. Very friendly hosts. We enjoyed it a lot!

Accurate description of the rental property ensured our expectations were met.

This is the Worst experience ever. The host that owned the appartement wanted money via WhatsApp and threatened my old parents to not come inside. And then my parents was told that they had to move out 2-5 days due to water-leak. And the appartement that was offered was nothing compared to what they rented. Atter 2 days and 10 hours of correspondance we finally got this cancelled and hollidu send 7 alternatives and offered booking throug a link, and just by chance before booking I saw that the stay they offered was 1 year from now.
Never again.
But thanks to booking.com that fixed this.

Wery good booking

Best view and location in town. Very nice flat.

I booked a property in France through Holidu, the pictures of the property looked great, but when we arrived it was totally different, to get to the property we had to walk up an alleyway that was never mentioned in the property description. The property had a terrible odor, it really wasn't nice. We went into the shower room and you would not believe the mess, the toilet was BROWN it hadn't been cleaned in months, OMG it was awful, the shower area was horrible, the grouting was black, the silicone was black, I wouldn't have showered in it. I contacted the point of contact and told her, she came to the property and agreed with the condition. She turned out to be the housemaid, she said she could clean it again if I wanted. I told her that I couldn't stay in a house like this. She then called her manager and explained the situation and sent him pictures. He spoke to me and said I should contact Hoildu direct and inform them that the property was not as advertised and totally unacceptable, we booked into a hotel that afternoon at our cost. Holidu asked for a copy of the hotel invoice, nothing else was offered to help. I sent several emails explaining everything but I didn't have any pictures of proof of how bad it was, so they couldn't do anything, they told me they will contact the owner and he wouldn't give us a refund or an offer of any kind. Holidu then offered me 10% refund as an act of good will. Which was totally unacceptable. I informed them that I was considering taking legal action against Holidu and the owner and that I required the owners full contact details so my solicitor can communicate with him. Holidu would only give me a concierge email and phone number. This would not be acceptable. I requested this several times, but that was all they would give me. Holidu kept informing me that they are just a booking service, I have a contract with Holidu. I will be taking legal action against Holidu. Please, please don't use Holidu, I won't.

Date of experience: September 12, 2024

We have often rentet house in el campo in this area, but this was our first time back since the pandemic.
We have never before been asked to give up our passport numbers, during booking. The reqierment is actuelly written in the advertisement for the house, but the problem is that the ad is so long and with enormeus amont of information, so it slipped our mind. I sent an email and asked about he required information and recived an answer that I experienced as pretty rued from Torsten Guttenberger. It was argumentative, when it could easy be solved with simpel information. Like informing us aboute the new spanish law, that require this information. Actually, he did, sending me a link to a web site in german. I don't speek german. Pointing this out he suggested to use google translate. Google translate is not a good solucion to get information..
The communication in front of our arrivel might have lowered my expectations and good-will, however did Jõrg, that handed over the keys and showed us the property, meet us in a grate way. Also our communication with Danja during our stay, was a real positive experiance.

About the house, it has a very well equipped kitchen. I don't know why it's no pictures of the kitchen in the ad, because it's new and greate. However, it's located outside the main house. The main house is connected with the annex, but at night you probably want to lock the doors, and to get into the kitchen you have to open them again. This is however not a big issue.
It's a lot of towels in the house, if you look for them. We missed extra pillows, the one we found in a drawer was damaged. The pool was not very clean, the day before departure the water turned green really fast, but the size was perfect.
You can not see the sea from the house. You will hear the cars from the freeway, but that did not bother us much.
We loved our meeting with a chameleon in the garden yhe first day, and during our stay all other beatiful insects like the green mantis that was hanging around for a hole night and half a day, the dragonflyes and also the sound of cicadas, that can be ally loud!

Fint hus, rent basseng og flott by like ved

We had a grait time in Malaga, the apartment was nice for 4 persons, it had all the things you need for a nice stay.

We had an excellent stay at the cabin in Myking.

Nice cottage and location.

It is quite possible we will come back here sometime :-)

Great service and excellent apartment for our use.

fantastic and easy to navigate through website and the order, good job.