I really wanted to love Holistic…
I really wanted to love Holistic Vitalis, especially their sea moss blend with elderberry and soursop. The ingredient combination sounded amazing, and I’ve been using sea moss for several years, so I was genuinely excited to try it.
Unfortunately, my experience didn’t match my expectations. The taste was very difficult for me to get past, and the texture was quite unusual compared to other sea moss products I’ve had. When it arrived, the outside of the jar was very wet which made me a bit unsure, though I tried to trust that it was still okay.
I really did my best to give it a fair chance and was committed to finishing the jar, but it ended up developing mold fairly quickly. Due to my husband and I both being sick, I wasn’t able to reach out right away. When I did contact customer service, I was disappointed that my request for a refund was declined. I made multiple attempts to resolve the issue, 4 x to be exact , but unfortunately, there wasn’t any flexibility. Their last refusal letter said “Best regards “… I beg to differ. 0 regards is more like it.
Overall, I’m just genuinely disappointed because I had high hopes for both the product and the company. I’m sharing this in the hope that it helps improve the customer experience moving forward.