Could not get what I wanted on the shop floor so waited a couple of days for their next delivery. Items did not come in new delivery as expected. I eventually bought them online from the website. N... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide range of products,Vitamins, supplements, vegan food, skincare.Frequent discounts like Buy 1 get 1 free” / “3 for 2” deals Loyalty points. Very Convenience online delivery is free
Company replied
The new bottle cup closers are impossible to open, especially if you happen to be a senior. I had to go back to the store to ask for the usual closer cups but they had changed them all. I love H&B p... See more
Company replied
I am relatively new to H&B but now have shopped in 2 different stores and on line and have found both experiences pleasant and easy. Online order was efficient and fast. My only suggestion would be to... See more
Company replied
3.8
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Easy to use Web site ordered Dec 23…
Easy to use Web site ordered Dec 23 afternoon received Dec 24 midday. How can you beat that.
December 23, 2025
Unprompted review
Reply from Holland & Barrett
Hey Harrison,
Thanks for your kind words! We're really happy to hear that you enjoy shopping with us.
We look forward to seeing you soon.
Team H&B 💚
Fast delivery
Fast delivery. The items I need are always in stock & the prices are reasonable.
January 2, 2026
Unprompted review
Reply from Holland & Barrett
Hey there Carmel,
Thanks for your kind words! We're really happy to hear that you enjoy shopping with us.
We look forward to seeing you soon.
Team H&B 💚
Staff in store are always super helpful…
Staff in store are always super helpful n online shopping is a doddle also .. fair prices n speedy shipping - happy daze 5⭐
December 15, 2025
Unprompted review
Reply from Holland & Barrett
Hey there An!
Thanks for your kind words! We're really happy to hear that you enjoy shopping with us.
We look forward to seeing you soon.
Team H&B 💚
Excellent service,great value,will buy…
Excellent service,great value,will buy it AGAIN THANKS 👍
December 24, 2025
Unprompted review
Reply from Holland & Barrett
Hey there Dan,
Thanks for your kind words! We're really happy to hear that you enjoy shopping with us.
We look forward to seeing you soon.
Team H&B 💚
Emma in your McDonagh Junction store was so helpful.
My daughter and I were in Holland and Barrett in McDonagh Junction on 30.12.25. I had the good fortune to be served by Emma. Wow, she was so informative, got me all I needed and was able to get up a H and B voucher I had on my phone that wasn't playing ball. She was just a pleasure to deal with and made my 1st visit to your store so nice. We are so quick to complain when we get poor service so 5 stars to H and B for this efficient Lady!!! 💫💫💫💫💫Made shopping a treat. We will be back. Thanks Emma
December 30, 2025
Unprompted review
Reply from Holland & Barrett
Hi Karen,
Thanks for your lovely 5-star review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We've shared your wonderful words with our colleagues at our branch in the Macdonagh Junction Shopping Centre.
This is the standard of service we aim to provide, and it's great to see Emma reflect this in her amazing service. She'll be happy to see this!
We appreciate the time you've taken to share this with us 🙂️
Thanks for shopping with us, and have a lovely day.
H&B 💚️
Holland & Barrett great value
Holland & Barrett have a really great vitamin and supplement range. They constantly have multi buy offers which makes them great value. I have subscribed to their notifications so I get flagged with their offers and know when to order. Delivery is excellent, usually 2 to 3 days.
January 5, 2026
Unprompted review
Reply from Holland & Barrett
Hi Seamus,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our offers, products and services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Great range of heath products at…
Great range of heath products at competitive prices.
Helpful informative staff.
December 22, 2025
Unprompted review
Reply from Holland & Barrett
Hi Gerard,
Thanks for your lovely 5-star review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We'd like to share your wonderful words with our colleagues.
Please can you share which store you visited?
Have a lovely day and take care.
H&B 💚️
Great for all your daily supplements…
Great for all your daily supplements with regular offers
January 2, 2026
Unprompted review
Reply from Holland & Barrett
Hello Lisa.
Thanks so much for your lovely words.
We’re delighted to hear how much you’re enjoying the range of products we offer. It’s wonderful to know you’ve had such an amazing experience 💚
We'll pass your kind words along to the relevant teams, and we really cannot wait to see you shopping with us soon!
H&B.
Great food suplement store with top…
Great food suplement store with top quality vitamins and minerals
January 1, 2026
Unprompted review
Reply from Holland & Barrett
Hi Algis,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our products.
We appreciate the time you've taken to share this with us 🙂️
Thanks for shopping with us, and have a lovely day.
H&B💚️
I visited the Accrington store today to…
I visited the Accrington store today to collect an order. The ladies there are so helpful, kind and knowledgeable. Nothing is too much trouble. Thanks H&B
December 31, 2025
Unprompted review
Reply from Holland & Barrett
Hi Christine,
Thanks for your lovely 5-star review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We can't wait to share your wonderful words with our colleagues at our Accrington branch.
We appreciate the time you've taken to share this with us 🙂️
Thanks for shopping with us, and have a lovely day.
H&B 💚️
Lots of choice and good discounts.
There's a wide range of products and always good discounts available. The website is very informative and well laid out. I find the click and collect service very convenient to use, and the customer service is excellent.
December 28, 2025
Unprompted review
Reply from Holland & Barrett
Hey there,
Thanks so much for sharing your lovely feedback.
We’re so happy to hear you enjoy our wide range of products, discounts, and that you find the website easy to use. It’s great to know Click & Collect works well for you too, and your kind words about our customer service mean a lot to us.
Thanks so much again for taking the time to share your experience. We hope to see you again soon.
H&B 💚️
never buy offline, prices are WAY CHEAPER on website
never buy offline, we got some items from H&B store and then when we got back home, we checked the prices on their website and it was 50 GBP cheaper! All their one buy get one, buy 2 get 3 offers in stores are BIG LIES.
December 29, 2025
Unprompted review
Reply from Holland & Barrett
Hi there,
Thank you for taking the time to share your feedback.
At Holland & Barrett, we aim to make our pricing as clear and fair as possible. We regularly run promotions both online and in-store, including offers such as 3 for 2, which are available across both channels. However, some promotions, prices, or exclusive deals may differ between online and in-store depending on the offer running at the time.
We always aim to clearly display promotional details in-store and online so customers can make informed choices. If there’s ever any uncertainty, our store colleagues are happy to help explain current offers before purchase.
We appreciate you raising this and will continue working to ensure our pricing and promotions are communicated as clearly as possible.
H&B.
Poor Customer Service
I cancelled an order as I forgot to add something. When I went back in to place the new order again my reward voucher was no longer available as I had used it on the cancelled order. I tried to open a chat and also emailed customer services to get this resolved asap as the 25% off discount was ending at midnight. I got no response. I tried again the next day and eventually got through to the customer service team. They refused to honour the 25% off discount and although they added my reward points back on I also couldn’t use them as a voucher on my order and would have to wait until vouchers were issued again probably in a few months. It was clear I wanted to place the order the previous day and would have been able to avail of the 25% off discount if their customer service team had of responded more promptly. I appreciate it is Xmas and maybe there was limited staff working but I don’t understand why a customer should be penalised if they don’t have the staff on to respond to their customers. Was it really impossible to honour the 25% off the following day not to mention being unable to reuse my voucher. Very poor customer service.
December 29, 2025
Unprompted review
Reply from Holland & Barrett
Hi Maire,
Thanks for your review.
We're so sorry to hear this.
We've requested some further information from you and our Customer Experience team will make sure this is resolved for you.
We look forward to hearing back from you, and we wish you a lovely day in the meantime.
H&B.
Never ever order anything for delivery…
Never ever order anything for delivery from them. The shop staff is amazing but if you order anything online they send it through Evri!!!
I paid extra for next day delivery and imagine waiting for a week for my parcel. If you ring them they just say to ring evri's customer service.....
December 29, 2025
Unprompted review
Reply from Holland & Barrett
Hello Umer,
Thanks for taking the time to leave us a review.
We are really sorry to hear of your recent experience ordering from us.
Our Customer Experience team will be reviewing this and getting back to you as soon as possible. We wish you a lovely day in the meantime.
H&B.
Please dont waste my time
Looked for blood pressure monitor. Found one at good price. SAID click and collect ok (store a mile away). Ordered. Tried to log in for points. SAID password not correct (even though it was). Re set (same) password. Went to basket, where there it said delivery only. Gave up and bought elsewhere.
December 26, 2025
Unprompted review
Reply from Holland & Barrett
Hello Martin,
Thanks so much for updating your review.
We're glad the team were able to sort it for you.
Have a lovely day.
H&B💚️
Placed an order which was supposed to…
Placed an order which was supposed to be delivered to store in 2 days. After placing the order i got an order confirmation and never heard anything else after that. No further updates at all.
Called customer service and was told I would get a call back. Surprise surprise never got a call back.
Got money back via credit card company in the end.
Will never use these jokers again.
December 1, 2025
Unprompted review
Reply from Holland & Barrett
Hello George,
Thanks for taking the time to leave us a review.
We are really sorry to hear about your recent experience.
We have requested further details through Trustpilot. Please fill in the information via the link request that's been emailed to you, as we would like to get this looked into and resolved.
Have a great day, and we hope to hear from you.
H&B
Superb experience with this company, faultless service
Just ordered some products recently and there was a confusion with the order. Contacted them and couldn’t e more helpful, one of the best companies I have dealt with especially there after sales experience, all staff super friendly too. Well done 👏👏
December 20, 2025
Unprompted review
Reply from Holland & Barrett
Hi Nicola,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our services.
We're sorry for any issues you experienced with your order.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Great health Shop some major reductions…
Great health Shop some major reductions to be got yellow tagging 💛
December 3, 2025
Unprompted review
Reply from Holland & Barrett
Hey there Stuart,
Thanks so much for sharing your feedback with us. We’re glad you hear that you're enjoying our deals.
We hope to see you again very soon.
Have a great day and take care.
H&B 💚️
Great app, great products, but slow shipping
If I had known the shipping would take so long I would have visited a store instead. I absolutely love the products I purchased but shipping took 10 days.
December 1, 2025
Unprompted review
Reply from Holland & Barrett
Hi there,
Thanks so much for your feedback. We're really glad to hear you love the products and enjoy using our app.
We're sorry to hear the delivery took longer than expected. Just to clarify, all of our online orders are dispatched from the UK, and standard home delivery to Ireland typically takes up to 6 working days. Delivery times may be a little longer during peak periods or around bank holidays.
If there's anything we can assist you with, please reach out via the Help Centre on our website.
H&B
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