I am a client for a long time
I am a client for a long time, never had any problems until very recently, I had a big issue caused by one manager of one shop, but after contacting customer care and explain the situation I was directly contacted by the area manager and we solve the issue in the most professional way possible, and although the manager of that shop was not professional all the rest of the employees go far and beyond thwir duties. Also the issues that are not directly caused by H&B but Post.NL have been solved or addressed in a fast and professional way. I do hope H&B can find a new postal carrier as soon as possible because the one they use is causing damage to their company and H&B is not to blame.
So I am very happy even with the issues that appeared the solutions and care and professionalism of the staff is highly regarded.
Reply from Holland & Barrett Nederland - Amstelveen
Dear Afonso,
Thank you for taking the time to share such a detailed review and for being a loyal customer of Holland & Barrett. We truly appreciate your kind words about our customer care, area management, and the dedication of our team members, and we’re glad to hear that the situation was resolved in a professional manner.
We also value your feedback regarding our delivery partner. While some matters are outside our direct control, we understand how important reliable delivery is and we continuously work to improve this experience for our customers.
Thank you once again for your trust, understanding, and positive feedback. We’re happy to hear that, despite the challenges, your overall experience remains a positive one.
Kind regards,
Holland & Barrett Customer Service Team