Hollandbikeshop.com Reviews 

It was very easy to order and the delivery happened very fast within just 2 working days. Very smooth service!

I searched different sites to send a present to a relative and I’m glad I chose Holland bike shop. The price was competitive, the site easy to navigate and they’re customer service is outstanding. We had an issue with the delivery and their customer support was great, responded rapidly and kindly, and the issue was sorted the next day. I will be using and recommending Holland bike shop to all my friends

Ordered a crate to be shipped to the UK 3 weeks ago, never arrived.Ive emailed 3 times for a response but had no reply- don’t buy

Kindness, professionalism. A pleasure to do business with them.

Absolutely unacceptable experience with Holland Bike Shop. I ordered an expensive bottom bracket and instead they sent me a cheap tire — a mistake that’s not even close. Instead of fixing their error, they insisted I return the tire, even though the return shipping cost far exceeded the value of the item. To make things worse, they refused to provide a return label, so I had to pay out of pocket. After forcing me to fill out their return form six times, they now claim they never received the return. In the end I’m left with nothing but wasted money and frustration. If you order from there, you can only hope they ship you the items you actually ordered so they don't drag you into their humiliation return process.

This is my worst customer service experience ever.

Ordered part 405985, delivered incomplete and can't use this part.
Part 405985 website still stock available, explanation customer service, unfortunaly last part that we had, no stock available anymore.
Very slow and passive customer service.
Hollandbikeshop should organise return shipment and refund all costs if they make a mistake.

Case closed, I'll take the loss, will never ever be a customer from Hollandbikeshop

I payed full price, got an incomplete tool in an already opened box and other small and partially wrong parts. I then informed the shop about the problems, was "forced" through a tedious process for resolving these and then was told to send the parts back after some time. Then I also payed for the return myself although it wasn't my fault...just to then receive the message that the return couldn't be accepted because the parts couldn't be sold again "as new". Wow. After that I heard nothing anymore. Parts still missing, money still not refunded about a month after I got the parcel. That's nowhere near a somewhat good service.

Update: After about 1 1/2 month I got refunded the costs for the incomplete tool and the wrong small parts, shipping costs were not refunded. I am O.K. with it, but won't use that shop again. Not much was said, I just got a small notice regarding the bank transfer.

Not only the shipping costs are extremely high but they will also never reimburse shipping costs. Their return policies are super strict and aimed too never give back the costs and they promise policies like "wrong order" returns where they give you the confidence to order whatever you need and if you get the wrong product you can simply exchange it for the correct one while paying the difference or getting this back (refer to their own website for exact details). Then, when you want to make use of this it ends up they never offered this at all.

I think that this site is a scam. Ordered a few items last month. Got a mail that some of the items was not available and they were going to send me the available items and reimburse the rest. Nothing arrived until now. No reimbursement given neither.

Awful awful scam site. Ordered. They messed up the delivery and I have been waiting two weeks for the package to be returned to them before I can get a refund or a replacement.

Inhad a feeling this is how it would end. The package was never delivered despite the store’s messages and assurances. I definitely do not recommend this seller. Customer service is reduced to vague, fragmentary replies, and on top of that, they deceive their customers. Very unprofessional behavior that leaves a terrible impression."

Hollandbikeshop is asking for a review in an email. The email is in Norwegian. I am not Norwegian and my order is not being shipped to Norway. Well I have not received it yet so I hope it is not shipped to Norway
Get your AI customer support a crash course in Scandinavian languages 😉

On the website it says the delivery would be 1-2 days. A week later I still haven’t received anything, only a track and trace code for a package that wasn’t actually send.

Clear descriptions, extremely fast shipping, fair price

I ordered an item that they sent to me, but they entered the wrong phone number for the delivery, so I can’t pick up the package from my pickup point. I’ve emailed twice with no response, and I’ve called twice but was hung up on. Total scam – I won’t be recommending this company to anyone until my case is properly handled.

I ordered some products from them, I checked the product was in stock, "deliverable within 2 days". The order was prompt confirmed but delivery came only after day 5, one of the items was send incorrect. I returned the product the same day using their (complex) web return procedure. Got prompt a confirmation the package was received, (within 2 days). It is now almost 2 weeks later and now they claim they ar still awaiting my package. Ignoring my T&T report from Postnl and their on confirmation. after each query i send them, they reply I have to wait a bit longer...

Everything was perfect 👌🏻 iki urban junior is the best product

Fairly good. I often buy things from them. But information on items could be improved.

Reasonable price & quick shipping. The only issue is that the description states' battery operated,' while the product title is 'dynamo operated.' I bought according to the title and I received the correct product.

I ordered a bicycle trailer to be shipped within Europe, but paid with a non-European credit card. My payment was taken from my account but I received no confirmation email. I was initially stressed that there was a scam but when I contacted them Holland Bike Shop responded really quickly. They directed me to their third party payment service (Multi Safe Pay) who had flagged the credit card because it was non-European. HBS resolved the issue quickly once we realised what it was, and then shipped the bicycle trailer very promptly (even in the busy season).

My only negative would be that the issue was at HBS's end (they needed to approve the order for the payment to go through) so ideally they would have done that or contacted me to let me know the payment hadn't come through and the order was cancelled (I waited about a week before getting in touch).

But on the whole really happy with the result even though it was a bit convoluted to get there! If you have a credit card from a country you aren't ordering to, it's probably better to pay with Paypal