Hollandbikeshop.com Reviews 

Good product. Reasonable price. Quick delivery

Sent me an incorrect and lower quality item than listed and shown on website. Refused to admit fault. They required me to pay return shipping (USA to NED) for a refund.

Absolutely terrible customer service this shop! I bought a Burley Encore X replacement cover, which turned out to be defective. Burley confirmed it’s a warranty issue, but Hollandbike refuses to replace it unless I pay for a new one first. When I called to discuss it, they literally hung up in my face. This is how they treat their customers? Avoid this company if you expect any kind of support after your purchase.

I had ordered some Campagnolo spare spokes through their website for a total of 31,49 EUR, but instead received some quite opposite item, part of a saddle repair kit, estimated sales price 2 EUR max. Customer service apologized, and asked me for patience because the item I ordered was out of stock. How can they sell something they don't have in stock? Now the part I had ordered is displayed as back in stock again, but Hollandbikeshop.com insists on charging the customer 8,66 EUR shipping for the return. Customer service by phone plays stupid. 31,49 EUR and lots of time in phone waiting lines waisted for nothing, better buy somewhere else.

We have not yet recieved the goods and are unable to track them as the last track says crossed border but nothing else hopefully we receive the goods in the coming days

Waiting for bikes over 2 weeks already. Calling them everyday to ask on the status. Promise after promise. But not once did they send me an update on their own behalf. Never did they make the effort to tell me the bikes aren't going to be delivered in 2 days but in 2 or 3 weeks. I just have to wait and call them every day, where I just get a new promise they won't keep.
Update: 3 weeks later still no bikes but many weird explanations and appologies.

easy ordering, quick delivery, minimal and environment-friendly packaging

Ordered a rear hub, rim and spokes. Shipping was delayed and then package arrived but the rim was missing. After some emails, where i was asked to send photos and codes, they told me they would ship the missing item, i got another package containing a rim but not the one i ordered, not even the same number of spoke holes as the hub - so the order they were filling to respond to my complaint contained a different product that was cheaper and not equivalent/compatible to the one i ordered. After some more emails, more photos, ended up asking for refund. Sent the rim back, I chose to pay 2€ for insurance just so I wouldn't have to deal with them if there was some problem with shipping.

Seemed more like a scam than a trustworthy online shop. The item i ordered continues to show as 'in stock' on their site after 2 times failing to fulfill the order.

Today i got the refund after almost 2 months and over 20 emails.

fast delivery and the Rim was perfect in quality

Avoid at all costs! Awful products - worse customer service! I have ordered a Melia bike seat for baby 7-18 months old -the pictures on Hollandbike.com showed a beautiful brown leather bike seat that was exactly what I needed. What arrived instead was shocking - small, poorly built, with a cover that cannot be fit on the seat, it did not look anything like what Hollandbikeshop advertised - and my 10 month old could not fit in it, as the seat is very small and far too narrow for a baby. Hollandbikeshop have refused to admit that any of this is a problem and insist that I have to pay to ship it back to them. Shipping cost is 50% of the price of the seat - an expense that under no circumstance must be paid by the customer who was sold a lie. Hollandbikeshop's customer support had the nerve to write to me that they find it "annoying" that I "don't like" their product - which is their only way to deflect from the fact they practice false advertising, sell inferior quality goods and plainly scam their customers. Do not shop with them, simply dreadful!

I needed a base for my beautiful, perfectly broken-in Brooks saddle. Spare parts arrived very quickly via Hermes from the Netherlands to me in Germany. Communication by email was also straightforward and to the point. That's what I call very, very good service

They made a mistake with my order, and I’ve had to call and email them repeatedly to try and fix it. Even now, the issue still isn’t resolved. Their pre-order advice was also unhelpful; when I asked about compatibility or specific parts, I only got vague responses like "I guess." Additionally, the product descriptions on their website are incomplete, missing important details about some parts. When I reached out for clarification, they couldn’t provide any useful answers.

Smooth, fast, reliable - highly recommended seller: A+
Thanks a lot and best regards!

perfect service, the product I ordered arrived fast so I could fix my bike and already using it

Communication by e-mail during the delivery not very precise.
I wasn't at home at the time of delivery, so package was sent to a pickup point, that is far away. Their website doesn't tell clearly about opening hours. I tried to call but got into a complicated menu/answering machine system.
On top of that, it is in the part of the city, that I would rather avoid...

Hollandbikeshop
Well, everything started out great. I ordered a Thule Bike Carrier for my BMW X1. Before I installed it, I had a few questions. The service person was friendly, but could not answer my question completely and referred me to Thule. I contacted Thule and they responded with the fact that this Carrier is not allowed in Germany. Therefore I needed to return the item. This cost around 20€. This is not the responsibility of the customer to know if this carrier can be used in Germany. This should be noted on the item and not allowed to be sold in Germany unless the buyer agrees that it will never be used there. The shop completely disagreed with me and said it was my fault. After a few emails and several phone calls, Hollandbikeshop refused to pay for the return and was absolutely rude over the phone. I wish I would have recorded the conversation and let the owners of the shop hear it. I have never in the 20 years living in Europe, had this type of treatment. This shop just lost a customer, but I do not think they care.

Hamax Pluto L .

Fast shipping. Product come clean silled without any damage. Super happy with product and price ! Thank you

Quick response, willing to reply with additional explanation, fair price, quick delivery !