Holloway Removals & Storage Reviews 

526
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 278 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often describing them as friendly, respectful, and going above and beyond to ensure a positive interaction. Many highlight the exceptional service, noting how teams worked tirelessly, were well-organized, and took great care with belongings, making the moving process smooth and stress-free. Reviewers frequently recommend the company for its reliable and professional approach, appreciating the clear communication and overall positive experience from initial quote to final delivery. However, some customers also noted issues with delivery timing, including delays, a lack of regular updates, and incorrect scheduling that caused inconvenience. A few other people also felt that pricing was unclear, citing unexpected additional charges, unclarified fees, or feeling significantly overcharged compared to initial quotes. Additionally, a small group of people reported instances of items being damaged or lost during the moving process, such as pianos, refrigerators, or personal belongings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the punctuality, professionalism, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers experiencing delays and poor... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting fair and upfront pricing, even for... See more

Product

People report ambiguous experiences with product, with some customers expressing significant disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The removal team were efficient even in the rain. The only thing that could be improved on is regular updates on arrival times if they're delayed, as I was waiting around for the truck to arrive and c... See more

Rated 5 out of 5 stars

Thiago, Marcus and Mauricio were amazing. They arrived exactly on time and worked so hard to get all of our furniture loaded so much quicker than our last movers. They packed and wrapped everything an... See more

Rated 5 out of 5 stars

We had a fantastic experience with Holloway for our recent move. From start to finish, everything was handled professionally and smoothly. Martyn, who provided the quote, was clear, responsive,... See more

Rated 5 out of 5 stars

Holloway Removalists were a pleasure to move with. Everything from the initial quote through to the final sign-off went smoothly. Whenever I had questions, I could simply call and it was never any... See more


Company details

  1. Moving Company
  2. Storage Facility

About Holloway Removals & Storage

Written by the company

At Holloway Removals & Storage, we pride ourselves on delivering stress-free, efficient, and professional moving services across Australia. Whether you're relocating your home, office, or need secure storage solutions, our experienced team is dedicated to handling your belongings with the utmost care. With over a decade of expertise in the industry, we understand that every move is unique and presents its own set of challenges.

That's why we offer comprehensively tailored moving services, from professional packing and unpacking to furniture assembly and secure transport. Our modern fleet of vehicles is equipped with advanced tracking systems and protective equipment, while our well-trained staff ensure your possessions arrive safely and on time. We take extra care with delicate items, using specialized packing materials when necessary.

We are committed to providing transparent pricing, exceptional customer service, and a seamless moving experience. Our customer-first approach has earned us a strong reputation, with thousands of satisfied clients trusting us for their relocation needs. From local moves in Sydney, Melbourne & Brisbane to interstate relocations across the country, Holloway is here to make your move smooth and hassle-free. Our comprehensive services include both short and long-term storage solutions in secure facilities. Get in touch today and experience Australia's most trusted removalist service!


Contact info

4.2

Great

TrustScore 4 out of 5

526 reviews

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4.2

All reviews

(526)

247 reviews in the last 12 months

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Rated 1 out of 5 stars

Would not recommend this company

Would not recommend this company, changed dates and times consistently, called an hour before business close and advised they could not pick up our belongings and eventually came after 7:30pm. Delays in delivering our items and I regularly had to call them for updates when our things didn’t arrive when they said they would. Everything was eventually delivered 13 days after collection after lots of phone calls and days spent waiting around. Couch also was damaged with tears/black marks and fabric on draws was very dirty.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

Truck arrived in allotted time. Bruno and Jeremy worked consistently throughout the pick up and delivery, and were very polite and helpful in taking care of all belongings. I have no hesitation in recommending Holloways Removals.

June 1, 2026
Rated 3 out of 5 stars

Damage and rough handling

The guys that took our furniture away were amazing.
The guys that brought it back were rough. The couch had the protective floor buttons on them, they managed to break them off and when told, they didn't even look or say sorry. There was a nail sticking out of the leg and put a deep scratch in our new timber floor
When I sent Holloway's photos they said they would get back to me.
They did and said that they take no responsibility for protecting buttons as they are glued on.
Ours were nailed on and they had snapped of the protecting lug to expose the nail that did the damage
We have used Holloways many times in the past and have recommending them to friends and family.
Time to look elsewhere

May 22, 2026
Rated 5 out of 5 stars

Great experience

Being ex-military family I've had many moves, and this one was, by far, the best I've experienced. Efficient, friendly, professional, during what is a slightly stressful time. I highly recommend this company.

May 30, 2026
Rated 5 out of 5 stars

Superior services and competitive pricing

From the initial consultation with Ky who provided a comprehensive and competitive quote including insurance for our move from Brisbane to the Sunshine Coast paving the way for a stress free transfer of our contents. We had 3 teams who were all outstanding, they were efficient, respectful and worked incredibly hard to deliver on time. They kept the lines of communication open and updated on schedules. They arrived when they said they would with a smile
Highly recommend the services of Holloways in all areas of packing, uplifting and delivery of our contents. Five stars ⭐️
Incredibly grateful

June 1, 2026
Rated 5 out of 5 stars

The ladies were so quick and efficient…Excellent Service

The ladies were so quick and efficient and nothing was a bother, all things packed arrived in the same condition they were packed in. The guys were equally as pleasant, friendly and efficient. Everything was unpacked and they had left by the time I got there. Excellent service all round.

May 17, 2026
Rated 5 out of 5 stars

Handled a Difficult Move with Absolute Excellence

I recently moved into my new penthouse and used Holloway Removals for the move. Both properties had quite difficult access, and I honestly could not have asked for a better experience.
Rafael and Bruno were outstanding from beginning to end — calm, professional, careful, efficient, and incredibly hardworking throughout a very demanding move. They handled difficult access at both locations with patience and skill, while taking exceptional care with my furniture and belongings the entire time.
I also want to acknowledge Holloway Removals as a company. Their professionalism, communication, reliability, and genuine care throughout the process were exceptional. Moving can be incredibly stressful, but the entire experience felt organised, respectful, and well managed.
I have already been recommending Holloway Removals to others and will absolutely continue to do so with confidence.
Thank you again to Rafael, Bruno, and the entire team.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, Punctual and Professional

Raj and his team arrived on time and loaded the required furniture quickly and carefully then transported it and unloaded it at its destination in an efficient and careful manner. They were pleasant, professional and did a wonderful job.

May 11, 2026
Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY

Avoid Holloway: They break your items and then ghost you.

I am beyond frustrated with the service provided by Holloway. What started with a professional pre-inspection by Calum McDermott, who promised a successful move for a $270 call-out fee, has devolved into a total nightmare.

We are left with:
Property Damage: Our lead removalist, Rehan, photographed our working TV before the move. Post-move, it is dead. Additionally, a rushed bed assembly resulted in the bed collapsing just two days later.

Financial Exploitation: We were overcharged because the job ran past office hours. We were promised a refund for this extra amount, but that promise has been completely ignored.

Zero Accountability: We have spent days chasing a resolution. Every time we call, we are told a "ticket has been raised," yet we receive no emails, no calls, and no progress.

We aren't interested in blaming the individuals on the day—accidents happen. However, the post-service resolution is non-existent. Holloway has taken our money, broken our furniture, and is now effectively ghosting us. This is unprofessional, dishonest, and has caused us immense anxiety.

DO NOT TRUST THIS COMPANY WITH YOUR BELONGINGS.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great job

Punctual, hard-working and efficient team were pleasant to deal with and got the job done carefully. Will def use again.

May 10, 2026

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