Holloway Removals & Storage Reviews 

526
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 278 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often describing them as friendly, respectful, and going above and beyond to ensure a positive interaction. Many highlight the exceptional service, noting how teams worked tirelessly, were well-organized, and took great care with belongings, making the moving process smooth and stress-free. Reviewers frequently recommend the company for its reliable and professional approach, appreciating the clear communication and overall positive experience from initial quote to final delivery. However, some customers also noted issues with delivery timing, including delays, a lack of regular updates, and incorrect scheduling that caused inconvenience. A few other people also felt that pricing was unclear, citing unexpected additional charges, unclarified fees, or feeling significantly overcharged compared to initial quotes. Additionally, a small group of people reported instances of items being damaged or lost during the moving process, such as pianos, refrigerators, or personal belongings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the punctuality, professionalism, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers experiencing delays and poor... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting fair and upfront pricing, even for... See more

Product

People report ambiguous experiences with product, with some customers expressing significant disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The removal team were efficient even in the rain. The only thing that could be improved on is regular updates on arrival times if they're delayed, as I was waiting around for the truck to arrive and c... See more

Rated 5 out of 5 stars

Thiago, Marcus and Mauricio were amazing. They arrived exactly on time and worked so hard to get all of our furniture loaded so much quicker than our last movers. They packed and wrapped everything an... See more

Rated 5 out of 5 stars

We had a fantastic experience with Holloway for our recent move. From start to finish, everything was handled professionally and smoothly. Martyn, who provided the quote, was clear, responsive,... See more

Rated 5 out of 5 stars

Holloway Removalists were a pleasure to move with. Everything from the initial quote through to the final sign-off went smoothly. Whenever I had questions, I could simply call and it was never any... See more


Company details

  1. Moving Company
  2. Storage Facility

About Holloway Removals & Storage

Written by the company

At Holloway Removals & Storage, we pride ourselves on delivering stress-free, efficient, and professional moving services across Australia. Whether you're relocating your home, office, or need secure storage solutions, our experienced team is dedicated to handling your belongings with the utmost care. With over a decade of expertise in the industry, we understand that every move is unique and presents its own set of challenges.

That's why we offer comprehensively tailored moving services, from professional packing and unpacking to furniture assembly and secure transport. Our modern fleet of vehicles is equipped with advanced tracking systems and protective equipment, while our well-trained staff ensure your possessions arrive safely and on time. We take extra care with delicate items, using specialized packing materials when necessary.

We are committed to providing transparent pricing, exceptional customer service, and a seamless moving experience. Our customer-first approach has earned us a strong reputation, with thousands of satisfied clients trusting us for their relocation needs. From local moves in Sydney, Melbourne & Brisbane to interstate relocations across the country, Holloway is here to make your move smooth and hassle-free. Our comprehensive services include both short and long-term storage solutions in secure facilities. Get in touch today and experience Australia's most trusted removalist service!


Contact info

4.2

Great

TrustScore 4 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(526)

247 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful young men who moved me…

Wonderful young men who moved me without any issues. The truck and my items were packed efficiently and safely. Everything was carried up to my unit and put where i needed it. Great service.

March 23, 2026
Rated 5 out of 5 stars

Highly recommend

Very friendly and professional removalists, who handled our furniture and boxes with care. Would highly recommend Holloway and will use them next time we move.

March 13, 2026
Rated 5 out of 5 stars

Fantastic service !!!

Fantastic service. Nothing was too much trouble. Followed all very detailed instructions for delivery to high end apartments. Will highly recommend your service.

March 11, 2026
Rated 5 out of 5 stars

The guys were professional and…

The guys were professional and respectful of our property and us! Very knowledgeable about their job and were very polite and friendly during the time we spent together I would highly recommend this company if all their team were like the ones that looked after us

March 17, 2026
Rated 5 out of 5 stars

Holloway movers were professional

The movers came within the window of time I needed and they completed the move without creating any damage to the apartment or my belongings. They were friendly and professional.

March 2, 2026
Rated 4 out of 5 stars

The movers were Legends but the techno support did not deliver

They were late but they gave notice of that. What surprised me though was that the night before the move I got a call informing me they woud send a tracking link by SMS so I could see the van's progress. This never materialised which suggests some basic systems issues. It seems a small think but there are many businesses which automatically provide these trackers with a pre-event email.
The actual move was 5 star and I have downgraded my rating because of the broken promise of a tracking link. The 2 men were Legends getting a massive jarrah table through the front door with literally 2 mm of total clearance, It was a slick and efficient operation. No damage, No mess.

March 5, 2026
Rated 1 out of 5 stars

I am still waiting for customer service…

I am still waiting for customer service to respond despite many many many emails
1- find a lost personal item
2- replace lost part of an art installation
3- replace lost part off a fridge
Move was unnecessarily stressful due to inadequate quoting, communication and human decency on any level.
They forged my signature signing off the removal as complete

November 14, 2025
Rated 4 out of 5 stars

The movers were good - Admin error

The movers were good, able to do the job with good care for the stuff.
The office sent the wrong time to the driver for the delivery which meant my 80 year old Mother was very stressed without me there for support.

February 15, 2026
Rated 5 out of 5 stars

Great team

Great team. Professional and quick , can me in got organised packed and delivered in no time . No breakages a no damages .

February 17, 2026
Rated 5 out of 5 stars

Moving is stressful

Moving is stressful. Diego and his co-worker (sorry I didn't catch your name) made it so much easier. They arrived close to the expected time with contact half an hour before to inform me that they were coming. They helped disassemble and reassemble a bed. Nothing was too much trouble for them.
The service was sensibly priced.
Highly recommended.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Hardworking guys.

The guys who worked on the move worked in hot and humid conditions but kept going non stop. They were careful and competent. The price was good and we are happy with the company overall.

February 14, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look