MTC Kitchen Home NY Reviews 149

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Ordered a cutting board, realized it was too small and reached out to them to change the order. They were SUPER helpful, friendly, and professional (looking at you Coco) and best of all out everythi... See more

Rated 5 out of 5 stars

The experience of shopping at MTC Kitchen Home NY was a milestone. I connected with people who where there for me on every step of the way. That support and communication was more valuable than a stor... See more

Rated 5 out of 5 stars

I’d tried to order a manual Japanese style can opener from another company through Amazon and twice tracking showed it as delivered but it never turned up, so found this store while searching on... See more

Rated 5 out of 5 stars

The bowls I purchased from the site are gorgeous, especially for the price. I had placed my order Saturday night and it arrived Monday morning! The delivery person was very friendly. The bowls were so... See more

Company details

  1. Japanese Grocery Store

Written by the company

MTC Kitchen NY Home is a Japanese Grocery, Kitchen and Tableware store to be delivered to your door. We strive to bring Japanese culture directly to your table at home. MTC Kitchen Home delivery is available to NYC, Westchester & parts of NJ.


Contact info

4.8

Excellent

TrustScore 5 out of 5

149 reviews

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Rated 4 out of 5 stars

prompt delivery

prompt delivery, goods are as advertised. prices were reasonable and first time coupon offer was great.

October 27, 2022
Rated 5 out of 5 stars

Ordered a cutting board, got much more 😁

Ordered a cutting board, realized it was too small and reached out to them to change the order. They were SUPER helpful, friendly, and professional (looking at you Coco) and best of all out everything in writing despite us talking over the phone.

Made the whole process really easy and got local delivery in NYC within the next day. Honestly kind of shocked at how amazing the experience was and will definitely be ordering from MTC again and checking out the brick & mortar store.

October 4, 2022
Rated 5 out of 5 stars

Quick and shipped out the next day

Quick and shipped out the next day. Just wished they packed the ceramics a bit better instead of just shipping it in a box.

I ordered a total of 11 bowls. Only 6 of them was pkged nicely so it doesn't break. The other 5 was just thrown in on the side with no buffer and can be easily broken.

September 26, 2022
Rated 5 out of 5 stars

Excellent Shipping Service

I received my items within 3 days of ordering it since I live in NYC. They dropped off my package right at my doorstop which was excellent. The items I bought were not expired too which is a plus.

September 26, 2022
Rated 2 out of 5 stars

Frustrating experience

My second order from MTC Kitchen was not great. They sent me an email saying a plate I wanted was in stock, so I ordered the plate the next day and added two other items (ones I wouldn't have purchased at that time) in order to avoid the large shipping fee. They sent out the order but did not let me know before shipping that the item they told me was in stock was not actually in stock. So I wound up with two things I wouldn't have bought right then, and no plate, which was the thing I actually wanted. When I emailed them, they apologized, but they did not, to make up for their mistake, offer me complimentary shipping on my next order. I won't be ordering from them again.

September 7, 2022
MTC Kitchen Home NY logo

Reply from MTC Kitchen Home NY

We’re terribly sorry for how this was handled. There was a stocking issue that made the items show as available before they were at the stocking location. We are trying to show a more accurate stock level in near future and appreciate you told us what you experienced through shopping with us.

Rated 1 out of 5 stars

Signed up for the newsletter but never…

Signed up for the newsletter but never got the promotion code as promised

September 6, 2022
MTC Kitchen Home NY logo

Reply from MTC Kitchen Home NY

Thank you for signing up to our newsletter. Could you please check your other email address that has been used to subscribe? If you do not find the email, please reach out to us at home@mtckitchen.com. We appreciate your patience.

Rated 5 out of 5 stars

Thank you very much!

Thank you very much!! I got one of the best Taiyaki & Takoyaki in NY from them. Boiled clam was cheaper than getting from market, and very good for frozen. I hope they have more delivery date!

September 3, 2022
Unprompted review
Rated 4 out of 5 stars

pleasant experiences

Bought from them several times, pleasant experiences. Only thing is quite a few items are still not in stock, hope this will get better as everything is getting back to normal.

August 30, 2022
Rated 5 out of 5 stars

Everything went great!

Everything went great! Driver texted me 15 minutes before arrival and at arrival. Very professional and polite. Items were perfectly packaged and came at proper temperature. Will definitely be ordering again!!

August 18, 2022

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