Honestly, I'm pretty happy so far with Saxo Banque - I opened a PEA account with them this month. The online account-opening process was very smooth (and I'm a foreigner living in France). No problem... See more
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I was interested in opening a Trader account, utilising te PEA rules in France. Things started to go wrong immediately. A week or more after submitting my application I had heard nothing. I contacted... See more
the software is quite good. I am not doing any transactions at the time being as I have (so far..) lost my shares. I am positive about Saxo.
Company replied
Interlocutrice en langue anglaise efficace, solution transitoire au problème rencontré trouvée.
Company replied
Company details
Written by the company
Saxo Banque est l’un des leaders de la Bourse et de l'Investissement en ligne. Saxo Banque offre à ses clients (particuliers et sociétés) le choix entre 3 plateformes de trading adaptées à différents niveaux d’expérience en bourse (du débutant à l’expert), disponibles également via des applications mobiles, ainsi qu’un accès à ProRealTime offert. Nos plateformes permettent de traiter une large gamme de 600 000 produits financiers accessibles sur 60 places financières mondiales : actions, SRD, ETF, fonds, turbos, cryptomonnaies, warrants, options, futures, produits sur marges, en France, en Europe, aux Etats-Unis, et en Asie, le tout via un compte unique. Nous proposons des tarifs transparents et parmi les plus bas du marché, à partir de 2,5€ l’ordre sur Euronext Paris ainsi qu’une large gamme de services et outils financiers (ordres simples et avancés, Introduction en bourse, temps réels sur toutes les places, analyses fondamentales et techniques, offres de courtage sur certains produits; etc..)
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
10 rue de la Paix, 75 002, Paris, France
- +33 1 78 94 56 40
2.9
Average
395 reviews
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Interlocutrice en langue anglaise…
Interlocutrice en langue anglaise efficace, solution transitoire au problème rencontré trouvée.
June 11, 2026
Unprompted review
Reply from Saxo Group - Saxo Banque France
Bonjour Eric,
Merci pour votre retour.
Nous sommes ravis d’apprendre que l’assistance apportée en anglais a permis de trouver une solution transitoire à votre situation.
Votre satisfaction est essentielle et nous restons à votre disposition pour continuer à vous accompagner.
Cordialement,
Jeniffer - Service Client
Saxo Banque
How to anger your good customers
I went in a few days from delighted to deeply frustrated. A new customer at Saxo, I do appreciate their trading platform TraderGo. Yet, for security reasons which I can understand (I used the same phone number on my account and a family member's while supporting their opening a new Saxo account), my trading account was suddenly restricted to Sell only. Problem : no prior warning was ever received contrary to their own procedure and no corrective steps could be taken to prevent the issue. I removed my phone number immediately. Since then (6 days), my messages have gotten no replies and I do not know when my account's functionalities will be restored (days?weeks?). Customer Service is unhelpfull they just don't care.
I am stuck, losing trading opportunities every day and very disappointed!!!
February 13, 2026
Unprompted review
DON'T USE SAXO, THEY'VE LOST MY MONEY AND DON'T CARE
I was interested in opening a Trader account, utilising te PEA rules in France. Things started to go wrong immediately. A week or more after submitting my application I had heard nothing. I contacted Saxo asking if there was a problem, they suggested that I'd told them I had no income except for trading, and would not be interested. I'm pretty sure I hadn't clicked that box, but assured them that I had an income. So, I had to prove to them I had trading experience and funds to transfer. Eventually they graciously agreed to open an account. Then my problems began. I transferred some funds from Wise (belgian account) - but Wise stalled, and didn't transfer the funds, odd I thought. I then transferred funds from Bunq (from a French account) and waited for the funds to appear. They never arrived. I tried again, this too never arrived. I tried their antiquated chat service, and found that they didn't like challenger banks, and won't accept funds from them (?!?!). I then tried to transfer funds from HSBC in GBP vis CitiBank (a Big Boy bank), but my funds seemingly have disappeared even though Citi have confirmed receipt and I have the UETR number. Save yourself a world of pain and don't deal with these people, you'll save yourself a heap of time, effort and pain.
February 5, 2026
Unprompted review
My account is blocked
My account is blocked. I've already sent all the required documents and nothing has been done. I've been doing this for months and nothing has been resolved.
January 29, 2026
Unprompted review
explications claires
January 16, 2025
Unprompted review
Reply from Saxo Group - Saxo Banque France
Bonjour,
Nous vous remercions sincèrement d'avoir pris le temps de laisser un message positif. Votre retour est précieux pour nous et nous encourage à continuer de vous offrir le meilleur service possible.
Cordialement,
Victor
Saxo Bank
Reply from Saxo Group - Saxo Banque France
Hi Emil,
I can see that your account is still active.
If you have any question unanswered until today, please feel free to contact our client service. We will be happy to give you all the support you need.
Best Regards
Jean-Jules
Saxo Banque.
Saxo to me is THE online broker…
Saxo to me is THE online broker with fantastic app and desktop IT capabilities and a competitive pricing. Very recommendable.
June 11, 2024
Reply from Saxo Group - Saxo Banque France
Dear AdV,
Thank you for your message and five stars. We are happy to hear that we were able to give you this experience. We are looking forward to serving you again in the near future.
Best regards,
Saxo
transaction fees are great but…
transaction fees are great but custodian fees are high compare to competitors like IBKR, and it gives you a competitve disadvantage speciallye on bonds...
June 1, 2024
Reply from Saxo Group - Saxo Banque France
Bonjour,
Nous vous remercions pour votre appréciation.
Notre service client reste à votre disposition pour toute information ou demande relative à la gestion de votre compte.
Cordialement
Jean-Jules
Saxo Banque.
Great service by the customer team when…
Great service by the customer team when needed. Please include Luxembourg in the partnering/sponsoring program
May 10, 2024
Reply from Saxo Group - Saxo Banque France
Dear Labat.
Thank you for your kind review.
I'm pleased to hear that you received great service from our support.
We greatly appreciate your kind words and wish you a great rest of the day.
Regards,
Karla, Client Service
cloture de mon PEA sans mon Accord le…
cloture de mon PEA sans mon Accord le tranfert a duré plus de 3 mois
May 1, 2024
Unprompted review
Reply from Saxo Group - Saxo Banque France
Cher Monsieur Cordon,
Nous vous informons que la mise à jour des données clients est une action à réaliser conformément à des obligations réglementaires. Cette mise à jour doit être réalisée tous les trois ans ou une fois par an selon les cas bien spécifiques.
Chez Saxo Banque les clients sont invités à faire la mise à jour des données et les informations de leur compte trois mois avant la date d'échéance des trois années.
Des relances sont faites régulièrement pour les clients qui n'agissent pas ou n'ont pas terminé le processus de mise à jour des données.
Après la date d'échéance, si les données ne sont pas à jour, l'établissement financier gestionnaire du compte doit mettre des restrictions sur l'utilisation du compte et devrait mettre fin à la relation d'affaire avec le client concerné. Il s'agit ici des obligations réglementaires.
Si votre compte a été fermé, c'est probablement parce que vous n'avez pas répondu à l'ensemble des questions pour permettre d'avoir les données de votre dossier à jour.
Vous avez souhaité transférer votre compte PEA dans un autre établissement et le transfert a bien été réalisé et finalisé dans les délais qui vous ont été communiqués soit entre 6 à 12 semaines après la réception de la demande de transfert.
Cordialement
Jean-Jules
Saxo Banque
Reply from Saxo Group - Saxo Banque France
Dear Wim,
I'm glad to hear that you're having a great experience with the platform and finding a smooth process.
If you have any questions or need further assistance as you continue to explore the platform, feel free to contact us.
Best regards,
Anna, Saxo Bank
Reply from Saxo Group - Saxo Banque France
Cher Monsieur,
Nous vous remercions pour votre message et votre appréciation.
Notre service client reste à votre disposition pour toute information ou demande relative à la gestion de votre compte.
Cordialement
Jean-Jules
Saxo Banque.
Reply from Saxo Group - Saxo Banque France
Chère Madame,
Nous vous remercions pour votre message et votre appréciation.
Notre service client reste à votre disposition pour toute information ou demande relative à la gestion de votre compte.
Cordialement
Jean-Jules
Saxo Banque.
Access to international markets with…
Access to international markets with quick and reliable execution.
August 23, 2023
Reply from Saxo Group - Saxo Banque France
Cher Monsieur,
Nous vous remercions pour votre appréciation.
Notre service client reste à votre disposition pour toute information ou demande relative à la gestion de votre compte.
Cordialement
Jean-Jules
Saxo Banque.
the software is quite good.
the software is quite good.
I am not doing any transactions at the time being as I have (so far..) lost my shares.
I am positive about Saxo.
August 22, 2023
Reply from Saxo Group - Saxo Banque France
Dear Sir,
We thank you for your appreciation.
Our customer service remains at your disposal for any information or request relating to the management of your account.
Sincerely
Jean Jules
Saxo Bank.
saxo bank's trading platform is the…
saxo bank's trading platform is the best, fully up, always available.
I am so happy to use saxo bank's trading.
July 30, 2023
Reply from Saxo Group - Saxo Banque France
Dear Christophe,
We really appreciate your message.
Our client service remains at your disposal for any request or information related to the management of your account.
Best Regards
Jean Jules
Saxo Bank.
New PEA customer !
Honestly, I'm pretty happy so far with Saxo Banque - I opened a PEA account with them this month. The online account-opening process was very smooth (and I'm a foreigner living in France). No problem whatsoever, my account was open and ready for trading within 36 hours. My first transfer of funds (from SocGen to my new PEA) took a little over 24 hours and I was ready to trade. Their platform is simple and user-friendly. I was a bit worried at first by reading so many negative reviews here but I have nothing bad to say about them. I trust our business relationship will stay this way. Thank you!
July 5, 2023
Unprompted review
Reply from Saxo Group - Saxo Banque France
Dear Antonio,
We really appreciate your message.
Also remember that our client service remains at your disposal for any information or request related to your Saxo account.
Best Regards
Jean-Jules
Saxo Banque.
Cancelled Orders
After my original request for information on cancelled order Sacha was responsive and in the end found the reasons for cancelation promptly.
November 2, 2022
Unprompted review
Reply from Saxo Group - Saxo Banque France
Dear client,
Thank you for your message.
Do not hesitate to contact our client service any time you need our assistance.
Best Regards
Jean
Saxo Banque.
Impossible to transfer to another broker
I am a client since May 2021 and so far I didn't have any particular issue with Saxo.
However, on July 23 I started initiating a transfer request to move my open position from Saxo to another broker.
So far, I haven't gotten anywhere.
I asked them through the in app mail system on July 23 (gave them all instructions they need) and have gotten no response.
I sent a direct mail to the department in charge of transfers, and after a week of asking for an answer they just answered that they don't have the time to do it.
I even called the customer service and they asked me to write them, which i already did several times.
Also, there is a tutorial on their website on how to execute an outbound transfer, and the menu they are referring to in the tutorial simply does not exist ( on all apps, SaxoTraderGo, Saxo Investors, and SavoTraderPRO).
It seems they make it seem impossible to transfer so the client has no choice but to give up.
There are rules in place to protect investors, and I will be forced to contact the regulatory agency to move go on with this topic.
It is very disappointing to witness such behaviour and condescending tone in Saxo's rare answers. I have been very polite in all my requests.
August 14, 2022
Unprompted review
Reply from Saxo Group - Saxo Banque France
Dear Anthony,
Thank-you for reaching out to us describing your experience, and I'm sorry that it hasn't been more successful so far. This is beneath the standard that we set ourselves at Saxo.
Although Stock Transfers can be a lengthy process, due to the manual nature involved, I'm very sorry that you haven't received better communication surrounding your request, and also that you have been sent chasing the solution yourself. It pains me to hear this.
I am looking into what you describe, to ensure that it can be improved, including your very concrete, and helpful feedback about the tutorial on the website. I have contacted the team who manage this.
I can see that you have spoken with my colleague Anders today, and know that he will keep in touch moving forwards. Thank-you for once again for your perseverance, and patience, I look forward to following the process until we are able to have this resolved for you as quickly as possible.
Kind Regards,
Elena, Client Service
I have been using the Saxo platform for…
I have been using the Saxo platform for 10 years and can only speak positively about it. Access to a large number of investments and low maintenance costs makes the platform ideal. The only improvement that I recommend is that a user can have access to his funds through the availability of a debit card.
June 7, 2022
Reply from Saxo Group - Saxo Banque France
Dear Mr Summut,
Thank you very much for your in-depth positive feedback and 5 stars. We have high aspirations to provide a high quality, and accessible platform with as much or little detail as is desired, so I'm glad to hear that you have experienced it that way.
Although we don't offer the option of attaching a card to your account, we are always keen to hear where there is room for improvement, and I have noted your feedback and will pass it on.
I wish you a pleasant remainder of the week, and do not hesitate to reach out should you need further assistance.
Kind Regards,
Elena, Client Service
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