I made a panic call to the customer support at Saxo. Pranav made sure that I clamed down first. I explained the issue and he explained me what they would do and what should I expect in the coming mome... See more
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Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
Company replied
I almost never leave reviews, only when I truly want to inform others. Saxo bank’s app is doing what is should be doing. Cost are low and that is great. However, you feel it in their customer... See more
Company replied
Marc Maesschalck was a good listener, polite and kind. He solved my problem efficiently and taught me like a good teacher with his knowledge, kindness, and great patience. He brought me more than I... See more
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Company details
Written by the company
Met meer dan 850.000 klanten wereldwijd en 30 jaar beleggingservaring vindt u in Saxo Bank dé partner voor uw beleggingsavontuur. Of u nu zelf wilt beleggen of uw geld wilt laten beleggen, met Saxo Bank gaat er letterlijk een wereld aan beleggingsmogelijkheden voor u open. Zit u met een vraag? Ons team is gek op beleggen en getraind om u te helpen. Zie hier hoe u contact met ons opneemt: https://www.home.saxo/nl-be/contact-us --- Avec plus de 850 000 clients dans le monde et 30 ans d'expérience en matière d'investissement, Saxo Bank est le partenaire de votre aventure d'investissement. Que vous souhaitiez investir vous-même ou faire gérer vos actifs, Saxo Bank vous ouvre littéralement un monde de possibilités d'investissement. Vous avez une question ? Notre équipe adore investir et est formée pour vous aider. Pour savoir comment nous contacter, cliquez ici : https://www.home.saxo/fr-be/contact-us
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Italiëlei 124, Bus 101, 2000, Antwerpen, Belgium
- +32 35005211
3.7
Average
716 reviews
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Reply from Saxo Group - Saxo Belgium
Dear Marie-Catherine Voltz,
Thank you for writing us 5 stars review.
We are happy to see you have had a positive experience with our service and platform. Your satisfaction is encouraging and giving us great motivation to continuously improve to all our valued clients like yourself. We remain at your service.
Thank you.
Regards,
Kah, Client services
Marc Maesschalck is and will be a valuable asset to Saxo Bank.
Marc Maesschalck was a good listener, polite and kind. He solved my problem efficiently and taught me like a good teacher with his knowledge, kindness, and great patience. He brought me more than I expected! Marc is and will be a valuable asset to Saxo Bank.
June 29, 2023
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Linda Castillo-Pinto,
Thank you for your positive review and five stars. We are glad to hear that our colleague was able to give you this experience. We look forward to serving you again in the near future.
Best regards,
Saxo Bank
How to handle a complaint correctly
Rapid recognition of the error. Immediate proposal for solution. To the point. It was a pleasure to be helped this way.
May 26, 2023
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Daniel,
Thank you for message and five stars. Glad to hear you had this experience. We look forward to serving you again in the near future.
Best regards,
Saxo Bank
Contact center professionnel et…
Contact center professionnel et efficace. Très bon accueil.
March 6, 2023
Unprompted review
Reply from Saxo Group - Saxo Belgium
Cher Monsieur Baurin,
Nous vous remercions pour votre réaction positive.
Nous apprécions sincèrement que vous ayez pris le temps de laisser cet excellent commentaire. Nous continuerons à nous efforcer d'offrir une expérience encore meilleure à tous nos clients à l'avenir.
Cordialement,
Saxo Bank
Ruslan was extremely helpful and…
Ruslan was extremely helpful and answered all my questions.
January 25, 2023
Unprompted review
Reply from Saxo Group - Saxo Belgium
Hi Brankica
Thank you for leaving us a 5-star review
Our staff works hard to make sure clients have the best possible experience, and It's great to hear that Ruslan was able to resolve your issue and will pass on your kind words.
Please don't hesitate to contact us in the future.
Kind Regards,
Bert
Funds Survey
I completed the funds questionaire but even after successful completion, I still cannot buy additional funds. I am no longer able to buy funds since about one year !!!
December 26, 2022
Unprompted review
Reply from Saxo Group - Saxo Belgium
Beste heer Van de Vijver,
Hartelijk dank voor uw vraag.
Het is alvast logisch dat u graag zo flexibel mogelijk blijft handelen voor het goed beheer van uw portefeuille. Het klopt inderdaad dat het jammer genoeg tijdelijk niet mogelijk is om te handelen in bepaalde (complexe) producten, waarond ook niet-beursgenoteerde fondsen vallen.
De tijdelijke stop heeft te maken met het bewust maken van alle klanten van de werking en risico’s van alle producten. En dat met behulp van vragenlijsten die voor elk product die risico's aftoetsen. Elke bank dient een dergelijke toetsing te doen, al kan de manier waarop verschillen. Momenteel leggen wij de hand aan het volledig opnieuw in kaart brengen van onze productcategorieën en de daarmee gepaard gaande vragenlijsten die toetsen naar de kennis van u als klant. Zo weet u als klant zeker dat u een uitstekende kennis heeft en alle risico’s juist kan inschatten. Daarnaast gaan we opleidingen aanbieden die elke klant helpen hun kennis te verrijken.
We streven er naar binnen de 3 à 4 maanden alle producten opnieuw beschikbaar te stellen. Wij gaan weliswaar per product aan de slag en van zodra één vragenlijst aangepast is, zal u weer kunnen handelen in die productcategorie. Wij hopen zo al binnen 1 à 2 maand één of twee soorten producten terug beschikbaar te maken. Heel specifiek in de tijdslijn kunnen we jammer genoeg niet zijn. Dit omdat we ook een onafhankelijk advies inwinnen van een externe partij.
Wij houden u uiteraard graag op de hoogte van de vooruitgang.
Tim
Worst broker you can experience
Worst broker you can experience, they will robe you and discriminate you based on nationality, poor support as well. They support are not answering your questions and show you 0 interest in even talking to you. We all understand current situation but punishing family it’s not a right way!!! Ps dear Support who answering here) could you please explain why did you block our account, so we unable to do anything??
PS yes, I’m fully aware of the communication if you can call it, all o can see is absolutely arrogant approach, without any help or support from your side, you as a broker acting unprofessional so I’m sure people will read my feedback and will reconsider you as a broker, thank you for the understanding
November 17, 2022
Unprompted review
Reply from Saxo Group - Saxo Belgium
Update 21/11/2022
Dear Elena,
This is not entirely the truth. I am unable to discuss personal account details here, however I can see that our team have continued correspondence with the account holder of the details provided, and they will continue to assist there.
Kind Regards,
Elena
---
Dear Elena,
I'm very sorry to read your review, as what you mention is as far from our values as possible. We have looked into every possible circumstance that would allow us to assist you despite the restrictions, but this is sadly not the case.
Unfortunately although we are unable to assist you for now, I hope you can also understand that we are also navigating these exceptional circumstances, and I'm sorry that you are being caught in a difficult situation as a result of this.
So while I'm unable to help you, I hope for your understanding, and that should circumstances change, we will happily be able to assist you again in the future.
Kind Regards,
Elena, Client Service
I quickly got clear support for opening…
I quickly got clear support for opening a dollar sub-account. Cool !
September 26, 2022
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dag Jef,
Hartelijk dank voor uw positieve reactie en uw vijf sterren.
Wij wensen u veel succes met uw verdere beleggingen in dollar. Mocht u verdere vragen hebben of ook een rekening wensen in een andere valuta, dan hoeft u niet te aarzelen opnieuw contact op te nemen.
Met vriendelijke groeten,
Tim
Reply from Saxo Group - Saxo Belgium
Dear Robbe.
Thank you for the 5 stars and kind words.
We are really pleased that we hit the mark on these points, and I will share these very positive review with my whole team.
Best Regards,
Anders, Client Services.
Thank you very much for the quick help!
September 7, 2022
Unprompted review
Reply from Saxo Group - Saxo Belgium
Beste heer Lowist,
Hartelijk dank voor uw reactie en vier sterren.
We vinden het belangrijk dat elke klant snel een goed antwoord mag verwachten. We zijn dan ook blij te horen dat u snel geholpen werd.
Mag ik u vragen of u specifieke verbeteringen in gedachten heeft die u zouden kunnen doen beslissen 5 sterren te geven? Alle feedback is heel welkom. Die kunnen we dan meenemen naar onze ontwikkelaars die alle klantenreacties meenemen om verbeteringen aan te brengen.
Met vriendelijke groeten,
Tim
Aanvragen Sub-accounts
I have been requesting several sub-accounts and have always enjoyed a very swift and adequate follow-up, just perfect service, can simply not be better!
August 19, 2022
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Mr. Van Der Linden,
Thank you for your positive feedback and 5 stars. We are glad we are of good service to you. If you have new questions in the future, we are happy to help you again.
Kind regards,
Tim
They take your account hostage
They take your account hostage, block you from trading during one of the most interesting times in the past 10 years for some BS admin reason, 9 days and still account not unblocked. No warnings this was going to happen, had to call to find out myself why they blocked my account. This is about a €400k+ account. Opportunity cost so far .. CBA to calculate it exactly, ± €10-15k. Almost lawsuit worthy.
June 8, 2022
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Mr. Raymaeckers,
We are sorry to hear of your negative experience with our services. We checked your account and noticed that your profile is now up-to-date and the account unblocked.
Blocking an account is certainly not something we like to do. However, we are obligated by law as a financial institution to know our clients. We do also send multiple mails around the subject to request the needed information before actually blocking an account. If you did not see our mails we suggest checking your connected mail address or your mail filters to not miss future messages.
Do not hesitate to contact our services if you have any follow-up questions.
Regards
SaxoBank
With saxo bank it is not possible to…
With saxo bank it is not possible to write covered calls without having an extra huge pile of cash on top of the underlying asset. In saxo risk term the asset is not enough, you need to have the equavalent of the option premium in cash on your account. Today i was blocked for writing covered calls. If i see saxo touting on social media they have the best platform, I MUST deny this with factual information.
February 8, 2022
Unprompted review
Reply from Saxo Group - Saxo Belgium
Dear Mr Leplae,
I'm sorry that we have been unable to reassure you with our responses to your previous reviews. I am always upset to hear that clients are not satisfied with our products and services.
Your local team however are always at hand should you have need for further assistance or queries, the best method to reach them is through one of the following contact options: http://spr.ly/62040zPlPQ
Wishing you a pleasant week.
Kind Regards,
Elena, Client Service
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