I agree with other reviewers who cite their crazed new rule only to allow funding/withdrawals from/to a bank account in your country of residence. This is a big red flag for an expat. Saxo supposedl... See more
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Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and s... See more
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Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.6
Excellent
338 reviews
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Crazy fees for Crypto
Crazy fees for Crypto, bad support, don't use them
July 23, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jack,
Thank you for your constructive feedback.
Please note that Saxo is completely transparent about the fees related to trading crypto at Saxo: https://www.home.saxo/en-sg/products/crypto?adobe_mc=MCMID%3D87259879297710355282812632281215753116%7CMCORGID%3D173338B35278510F0A490D4C%40AdobeOrg%7CTS%3D1732496986253
As we are unable to identify you through this channel, please reach out to us so that our teams can investigate further and locate the emails in question to assist you: https://www.help.saxo/hc/en-sg/articles/360001255683-How-do-I-request-support
Best Regards,
Julie, Client Service
Extending Demo account
Vivek was very helpful. He is knowledgeable. The last call, the support was very bad. He provided the wrong info and was not helpful.
July 10, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Alvin,
Thank you for taking the time to share about your experience with our colleague Vivek – your positive comments have been passed along to Vivek’s line manager.
At Saxo, we strive to improve our service standards towards our clients and appreciate that you have provided constructive feedback on areas of opportunity we can work on.
I have submitted a request for information so that we can connect to better assist you on unresolved matters, if any. I look forward to hearing back from you.
Have a lovely week ahead!
Best Regards,
Julie, Client Service
Option data loading delay
There is problem on data loading event of subscribe OPRA and BAT.
July 12, 2024
Reply from Saxo Group - Saxo Singapore
Dear Said Koyanyikoya,
Thank you for having taken your time to provide us with your valuable feedback.
As we need you to provide more details in order to investigate the technical issue you experienced in the platform, we have reached out to you privately via inbox message in the platform.
We look forward to hearing from you.
Best Regards,
Kah, Client service
Clear communication and timely…
Clear communication and timely resolution.
July 11, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Venkata Phani Goruganthu,
Thank you for leaving us a message.
We are glad to see you are satisfied with our platform and service. Saxo strives to improve continuously.
You may reach out to us through your preferred channel should you need any assistance.
http://spr.ly/62042974Pm
Thank you.
Kind regards,
Kah, Client service
Great assistance
The assistance Vivek gave was precise. He was also also very patient and requested to stay on the line with me whilst I troubleshoot the necessary according to his instructions
July 8, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Daniel,
Thank you very much for your nice review of our colleague Vivek.
I am very happy to hear that my colleagues have been helpful to you. I will of course share your kind words with the rest of the department. Appreciate your feedback.
Have a great Monday.
Best regards,
Ester - Saxo Bank
Reply from Saxo Group - Saxo Singapore
Dear Witchawin,
Thank you for leaving a 5 stars review for Saxo, it motivates us to continuously strive to do better for our customers!
Should you need any assistance in the future, please do not hesitate to contact us, and our team will be happy to help.
http://spr.ly/62041977h3
Best Regards,
Julie, Client Service
Easy to use trading platform
I had been using SAXO trading platform for more than month. Overall experience is good. Easy to use and simple layout. Only the trading platform iS A BIT EXPENSIVE.
Only closing Vertical spread need some understand the flow how to close the trade. ( Need to close the leg one by one)
July 6, 2024
Reply from Saxo Group - Saxo Singapore
Dear Robin Koo,
Thank you for your message and five stars. It is nice to hear that you have a positive experience with our services. We will raise your feedback with the relevant department. Please feel free to contact us if you have any questions.
Best regards,
Saxo
GREAT AND EASY
July 3, 2024
Reply from Saxo Group - Saxo Singapore
Dear Noraizan Binti Mohsin,
You made our day with your positive feedback!
We are so happy to read that you are satisfied with our platform so far. We are here 24/5 to give you the best service.
Thank you.
Best Regards,
Kah, Client service
Very good service
I been attending by Mr pradul on chat. He help me a lot for explaining and answers my questions. Great experience on saxo broker.
July 3, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Super Scalper,
Thank you for your message and five stars. We are pleased to hear that we were able to give you this experience. We look forward to serving you in the near future.
Best regards,
Saxo
Excellent Customer Focus and Service
Fabian helped me to solve multiple issues with my account. He was kind, knowledgeable and made me feel valued. On top of all of that he followed up on all my requests which required working with other internal teams in Saxo. He kept me in the loop as it progressed and let me know when it was resolved. Unfortunately, some of the emails were sent to my junk mail and incredibly, he took the time to call me after learning that I called to inquire to let me know that he completed my requests and how to view the changes. Incredible!
I work in an industry where I too support customer's and I hope to emulate the kind of service, follow up and attention to detail that Fabian demonstrated. A huge thank you to Fabian which makes me confident in continuing to invest with Saxo.
July 1, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Tamara,
We are extremely happy that you had a positive experience, and we are grateful for your feedback.
Its heartwarming to learn that the services rendered by Fabian were of incredible standards! We have conveyed your appreciation towards our colleague Fabian to his line manager.
Should you require any assistance in future, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (http://spr.ly/62043i2Llx)
Best Regards,
Julie, Client Service
Valencea is proactive patient and clear…
Valencea is proactive patient and clear in communicating assistance. Sound knowledge of the platform and an asset to SAXO as voice of the company.
July 1, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Kimberly,
Thank you for taking the time to share about your experience with Saxo’s Client Service. Such feedback motivates our teams to continuously strive to do better for our clients!
We have conveyed your appreciation towards our colleague Venecia to her line manager.
Moving forward, should you require any assistance, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (http://spr.ly/62046idkkG)
Best Regards,
Julie, Client Service
Exceptional service...beyond expectation
John was exceptional. He was clear, detailed and had the patience to answer all my questions and pre-empted other hurdles I may face with getting the right information. He pointed me to, showed me and waited for me to see them for myself before moving on to next steps.
This must be my best call-in experience I ever had in my many, many. years of calling in for service to any organisation.
Thank you, John
June 21, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Chokmun,
Thank you for taking the time to share your positive experience with us - it really motivates us to continually strive to do better for our clients.
It’s heartwarming to hear that the service rendered were of exceptional standards, and we have conveyed your appreciation towards our colleague John to his line manager.
Should you require any assistance in future, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (http://spr.ly/62048i2Ion)
Best Regards,
Julie, Client Service
The assistance rendered was superb
June 4, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Zulkifli Bin Hussin Othman,
Thank you for taking time to rate us 5*.
We are most glad that we were able to assist you with your queries.
We remain at your service.
Best,
Ming, Client Service
knowledgeable and patient with me.
knowledgeable and patient with me.
Solved my issue immediately.
Good service!
May 29, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear KK,
Thank you very much for your kind review. We are delighted that our client service team has been of great help and your issue was resolved quickly.
Once again, Thank you for trading with us.
Best,
Ming, Client Service
Overall is okay except Reporting functions
Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whatever).
Right now to get these information, I 've to logged in web or app and it make users feel more steps to work it out. Prefer to have option to send email to customer also.
May 22, 2024
Reply from Saxo Group - Saxo Singapore
Dear Suttiwat Youngklai,
We are grateful you took time to share your feedback.
This is to ensure the security of a financial institution is of paramount importance. It's our top priority to ensure that the process is carried out in a secure and reliable manner. Thus, clients are required to download report in the platform. Should require any assistance in navigating the platform, please feel free to reach out to us!
http://spr.ly/62042dhCas
Regards,
Kah, Client services
Reply from Saxo Group - Saxo Singapore
Dear Bondi,
Thank you for taking the time to write this review.
We are delighted to hear that you had a good experience with our support.
Please feel free to contact us again if you have any further questions.
Thank you once more, and we wish you a pleasant rest of the day.
Warm regards,
Karla, Client Service
Excellent service by Gurpreet
Gurpreet was very prompt and efficient in following through my service request and saw it to completion. Keep up the good work Gurpreet !
May 13, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Vishal,
Thank you for sharing your 5-star experience with Saxo. I'm delighted to hear that my colleague, Gurpreet, was able to assist you efficiently. I will be sure to pass on your kind words to her.
Thank you once again, and we wish you a great day.
Regards,
Karla, Client Service
Reply from Saxo Group - Saxo Singapore
Dear A Maclean,
Thank you for taking the time to write this review.
I'm pleased to hear that you are satisfied with our services.
We appreciate your kind words and wish you a great rest of the day.
Regards,
Karla, Client Service
Fantastic Customer service
Fantastic Customer service. He helped me with full swing and solved my problem as soon as possible. He is THE Gem.
May 10, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Prasanna,
Thank you for taking the time to write this pleasant review.
I'm delighted to hear that you find our support fantastic and that my colleague was able to help you.
Please feel free to contact us again if you have any questions.
We thank you again and wish you a great day.
Regards,
Karla, Client Service
Jonty, great service.
Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to make sure that you received the information they said they would send via email. It's actually a breath of fresh air when it comes to customer service these days. After covid it just felt like every other company shut down their customer service lines to avoid helping customers. Glad it wasn't the case this time.
May 8, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lim Sheng,
Thank you for writing a detailed review of your positive experience with Saxo.
At Saxo, we do all we can to provide our client the best service. We are grateful we have the opportunity to serve you.
Thanks again and have an amazing day!
Regards,
Kah, Client services
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