⚠️ Warning: Avoid Trading Platforms with Easy Account Lockouts! Don’t get trapped by brokers like SAXO! Their strict security triggers lock your account for minor issues. My Nasdaq 100 trades got f... See more
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Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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See what reviewers are saying
Shivagi at Saxo understands the issue raised and acted immediately. She also called back to confirm it is resolved by internal team. Thank you for such fast 6 star service given!
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Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.7
Excellent
329 reviews
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Excellent Customer Focus and Service
Fabian helped me to solve multiple issues with my account. He was kind, knowledgeable and made me feel valued. On top of all of that he followed up on all my requests which required working with other internal teams in Saxo. He kept me in the loop as it progressed and let me know when it was resolved. Unfortunately, some of the emails were sent to my junk mail and incredibly, he took the time to call me after learning that I called to inquire to let me know that he completed my requests and how to view the changes. Incredible!
I work in an industry where I too support customer's and I hope to emulate the kind of service, follow up and attention to detail that Fabian demonstrated. A huge thank you to Fabian which makes me confident in continuing to invest with Saxo.
July 1, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Tamara,
We are extremely happy that you had a positive experience, and we are grateful for your feedback.
Its heartwarming to learn that the services rendered by Fabian were of incredible standards! We have conveyed your appreciation towards our colleague Fabian to his line manager.
Should you require any assistance in future, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (http://spr.ly/62043i2Llx)
Best Regards,
Julie, Client Service
Valencea is proactive patient and clear…
Valencea is proactive patient and clear in communicating assistance. Sound knowledge of the platform and an asset to SAXO as voice of the company.
July 1, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Kimberly,
Thank you for taking the time to share about your experience with Saxo’s Client Service. Such feedback motivates our teams to continuously strive to do better for our clients!
We have conveyed your appreciation towards our colleague Venecia to her line manager.
Moving forward, should you require any assistance, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (http://spr.ly/62046idkkG)
Best Regards,
Julie, Client Service
Exceptional service...beyond expectation
John was exceptional. He was clear, detailed and had the patience to answer all my questions and pre-empted other hurdles I may face with getting the right information. He pointed me to, showed me and waited for me to see them for myself before moving on to next steps.
This must be my best call-in experience I ever had in my many, many. years of calling in for service to any organisation.
Thank you, John
June 21, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Chokmun,
Thank you for taking the time to share your positive experience with us - it really motivates us to continually strive to do better for our clients.
It’s heartwarming to hear that the service rendered were of exceptional standards, and we have conveyed your appreciation towards our colleague John to his line manager.
Should you require any assistance in future, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (http://spr.ly/62048i2Ion)
Best Regards,
Julie, Client Service
The assistance rendered was superb
June 4, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Zulkifli Bin Hussin Othman,
Thank you for taking time to rate us 5*.
We are most glad that we were able to assist you with your queries.
We remain at your service.
Best,
Ming, Client Service
knowledgeable and patient with me.
knowledgeable and patient with me.
Solved my issue immediately.
Good service!
May 29, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear KK,
Thank you very much for your kind review. We are delighted that our client service team has been of great help and your issue was resolved quickly.
Once again, Thank you for trading with us.
Best,
Ming, Client Service
Overall is okay except Reporting functions
Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whatever).
Right now to get these information, I 've to logged in web or app and it make users feel more steps to work it out. Prefer to have option to send email to customer also.
May 22, 2024
Reply from Saxo Group - Saxo Singapore
Dear Suttiwat Youngklai,
We are grateful you took time to share your feedback.
This is to ensure the security of a financial institution is of paramount importance. It's our top priority to ensure that the process is carried out in a secure and reliable manner. Thus, clients are required to download report in the platform. Should require any assistance in navigating the platform, please feel free to reach out to us!
http://spr.ly/62042dhCas
Regards,
Kah, Client services
Reply from Saxo Group - Saxo Singapore
Dear Bondi,
Thank you for taking the time to write this review.
We are delighted to hear that you had a good experience with our support.
Please feel free to contact us again if you have any further questions.
Thank you once more, and we wish you a pleasant rest of the day.
Warm regards,
Karla, Client Service
Excellent service by Gurpreet
Gurpreet was very prompt and efficient in following through my service request and saw it to completion. Keep up the good work Gurpreet !
May 13, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Vishal,
Thank you for sharing your 5-star experience with Saxo. I'm delighted to hear that my colleague, Gurpreet, was able to assist you efficiently. I will be sure to pass on your kind words to her.
Thank you once again, and we wish you a great day.
Regards,
Karla, Client Service
Reply from Saxo Group - Saxo Singapore
Dear A Maclean,
Thank you for taking the time to write this review.
I'm pleased to hear that you are satisfied with our services.
We appreciate your kind words and wish you a great rest of the day.
Regards,
Karla, Client Service
Fantastic Customer service
Fantastic Customer service. He helped me with full swing and solved my problem as soon as possible. He is THE Gem.
May 10, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Prasanna,
Thank you for taking the time to write this pleasant review.
I'm delighted to hear that you find our support fantastic and that my colleague was able to help you.
Please feel free to contact us again if you have any questions.
We thank you again and wish you a great day.
Regards,
Karla, Client Service
Jonty, great service.
Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to make sure that you received the information they said they would send via email. It's actually a breath of fresh air when it comes to customer service these days. After covid it just felt like every other company shut down their customer service lines to avoid helping customers. Glad it wasn't the case this time.
May 8, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lim Sheng,
Thank you for writing a detailed review of your positive experience with Saxo.
At Saxo, we do all we can to provide our client the best service. We are grateful we have the opportunity to serve you.
Thanks again and have an amazing day!
Regards,
Kah, Client services
Deposit Funds via TT
I called customer service and talked to Kara. My funds from TT was still not credited to my account after a week. Karan contacted the cash team and sorted out the issue as I told him the amount was huge. He got back to me within the hour on what additional info was needed and called me again to see if everything was sorted out and assured me that such issues will not happen in the future as Saxo now has the record from the sending bank. Thanks Karan for your kind assistance
May 3, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Kenneth Wong,
Thank you for writing us 5 stars review.
It is always amazing to hear that we have been successful in our goal of providing our client with the best possible client experience. Our team is 24/5 ready to assist. Please do not hesitate to reach out should you require any assistance.
Thank you again for choosing Saxo!
Best Regards,
Kah, Client service
Account Access Resolved!
Gupreet Kaur managed to resolve my account access issue, after performing detailed verification of my identity. Thanks for her patience!
May 1, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear HONG YAIN WONG,
Thank you for sharing your 5 stars experience with Saxo!
Our team enjoy doing what they do. It's lovely to hear your kind words of appreciation of our helpful customer service agent at Saxo.
Best Regards,
Kah, Client service
I activate my account by calling Saxo…
I activate my account by calling Saxo phone support and the person talking to me is very supportive. After I get the verification number and confirm with the Saxo Officer and all done. Good listener and fast response. Thank you Saxo and the team.
May 1, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Yaakub Abd Latip,
We are blown away by your kind words!
Thank you for taking time to share your positive experience. We are glad our team's performance exceeded your expectation. Our team is always ready to assist. Feel free to connect with us if you need any assistance.
Thanks again for choosing Saxo!
Regards,
Kah, Client service
Very warm caring service
Very warm caring service
Excellent service
With professional knowledge
Better than Hong Kong Sales team 100%
Hong Kong Sales team is Sucks!!!
April 26, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Martin Wong,
We are pleased to hear you enjoyed using Saxo platform and appreciate you taking time to give us 5 stars review.
We are sorry to hear you have had negative experience with our team in HK. If you are willing, please reach out to us via in-platform message to discuss how we can improve further. How to contact us:
http://spr.ly/62044bCpPq
Thank you.
Best Regards,
Kah, Client service
Great Support from Saxo Team
Great Support from Saxo Team - Arpit was the best
April 18, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sanjeev Gupta,
Thank you for taking time to write us a 5 stars review.
Your satisfaction keeps us motivated to continue doing what is best for our valuable clients.
Kind Regards,
Kah, Client Service
Himanchi was the only one of your…
Himanchi was the only one of your operators to actually follow up and reply to hopefully solve the problem which was about to escalate.
Much appreciated, John Whitehouse
March 29, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear John,
Thank you for taking the time to share your feedback about your recent service experience with Saxo and our client service agent Himanshi. Although we are sorry to learn that your experience with our other agents was not up to expectation, we are thrilled that Himanshi was able to follow through and progress your query. Thank you again for sharing your gratitude, we will pass it on to Himanshi.
Sincerely,
Charlotte, Client Service
Service
All my issues have been resolved once Arpit got involved
Currently I have no issues
The problem was my original message was not acknowledged for 4 days, then no response for a further 5 days, I then called the service center
Than Arpit got involved and within days the issues were resolved
Its critically that your back office supports the Service Center quickly, without that these issues will continue
March 1, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear John,
Thank you for taking the time to create this review. We are thrilled to learn that Arpit was able to get the job done, however we are sorry to learn that the solution took longer than expected. You are welcome to request the services of Arpit the next time you contact Saxo. We look forward to continuing to help you reach your trading and investing goals in the future.
Sincerely,
Charlotte, Client Service
She is very kind and responsive to my…
She is very kind and responsive to my query. Very patient.
March 13, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Hi Wen-Hui He,
Thank you for taking time to rate us 5* and am glad to know that our team member has been most patient and able to help with your query. We strive to upkeep this service level to make every client interaction a pleasant and helpful one.
Best,
Ming, Client Service
Committing to your word
Harshita took the time to understand my situation and most importantly followed it up as she stated and in the timeframes she committed to. That is great customer service
March 11, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Nicholas Chan,
Thank you for writing us 5 stars review.
You made our day with your positive feedback. We are happy to read that you are satisfied with our services. Don't miss out our attractive referral program, refer us to your friends and family even as you continue enjoying our product.
http://spr.ly/62047kETNN
Thank you.
Best Regards,
Kah, Client service
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