Home2lab Reviews 2,415

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Every Question I had was answered straight away, even my concerns and whilst I was waiting for my fit to fly note I contacted them through an online portal and that too was done smoothly and my fit to... See more

Rated 5 out of 5 stars

Very quick service - I actually read the title wrong and was given the wrong certificate. I emailed to explain my mistake and they re done my assessment and fit to fly certificate the same day. So hap... See more

Rated 1 out of 5 stars

The kit I ordered said it would just need blood collecting from my finger. When it turned up it was actually an intravenous one. I therefore had to organise and pay for a private blood test. They d... See more

Rated 5 out of 5 stars

Great service arranging PCR test at home via courier in NW London and following up regarding a few queries I had. Results received within time stated. Had also used earlier and arranged a last minute... See more

Company details

  1. Medical Laboratory

Written by the company

Our aim is to offer you with the fast, convenient and affordable way to access the same accredited laboratory that your doctor uses. All abnormal results are commented by our experienced UK registered doctors who are happy to answer the queries you may have once you receive the result.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Beware, I would be very cautious.

Let me first say that running a business is not easy and takes a lot of hard work. However, I do also believe that the simple essence of good business is providing value in exchange for money being paid. As a result, I provide the following feedback not to demean anyone’s hard work. It’s to be honest about the value I received. Your experience might end up being different from mine (particularly if they address the following feedback).
First, I did not experience the promise they made on their website that you would receive the same-day service despite providing all the necessary information they requested for on time.
Second, getting across to them is almost impossible. No one answered the calls for about four days when I tried reaching out to them. The same thing went for the messaging on their website. The only time I got a prompt response from the messaging app on their website was before I purchased their service. Afterwards, it was only through emails they responded to me which also took hours (often only in the night).
Third, they made many mistakes in the actual doctor’s report which was initially written. It looked rushed and I had to push back before it was done properly (which again took a few days).
In the end, they did get the job done but it was a nightmare process I would be very careful before purchasing their service. I wouldn’t also recommend their service if you are on a tight deadline to get a doctor’s report or test results from them.

June 7, 2024
Rated 5 out of 5 stars

Very efficient and helpful.

Ordered a fit to fly letter after my midwife and GP had been very unhelpful. Turnaround was really quick. I even told them the wrong airline by mistake and they redid the whole letter for me to fit the requests of the other airline. Very speedy responses. Very helpful. Would definitely recommend and use again.

June 6, 2024
Rated 5 out of 5 stars

Very very quick service

Very very quick service
Requested a pregnancy fit to fly, all I had to do was upload screenshots of my antenatal care summaries etc and my I.D
Feel so reassured now that I'll be able to fly to my destination God-willing.
The best thing is knowing you'll get the money back if its not offered to you.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Was able to get a sick note from Home2lab within the same day. Reliable and genuine gp appointment over video.

January 31, 2024
Rated 5 out of 5 stars

Perfect pregnancy fit to fly

I flew with british airways from london heathrow to dubai at 30 -31 weeks pregnant. On the return flight I was asked for my fit to fly letter. It was Accepted with no issues. The letter arrived 30 mins after completing the required info (which was very easy to do) . Very happy with service.

January 28, 2024

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