Home & Cleaning Reviews 

186
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

My friend uses Williams waterless car polish that he bought from another agent for a sale price of £20 for two 5 ltrs, I googled item and your shop came up two for £28 I thought it was a fair price so... See more

Company replied

Rated 5 out of 5 stars

Great Williams Racing car products. Can recommend the wheel cleaner, waterless wax and tyre tressing - all 5*. Quickly dispatched and good value. I had a small issue with part of my order being dam... See more

Rated 4 out of 5 stars

A great price for the product, Home & Cleaning are selling the product I wanted at a very competitive price, also unlike other websites, it was not out of stock so I purchased from them for the first... See more

Company replied

Rated 1 out of 5 stars

Tried for months to get a response about a faulty item replacement this year. Worst aftercare I have ever experienced in 8 years of ordering products for my business....they process your order & ignor... See more

Company details

  1. Household Chemicals Supplier
  2. Car Accessories Store
  3. Cleaning Products Supplier
  4. Do-it-Yourself Shop
  5. Garden
  6. Pet Supply Store

Written by the company

Welcome to your online store for all cleaning products and supplies, where convenience meets quality—all in one place! We proudly support UK-manufactured products, ensuring that you receive the best for your home and cleaning needs. At our store, we specialize in a wide range of eco-friendly and mainstream cleaning solutions tailored for your home, garden, pets, and vehicles. Our mission is to meet the diverse needs of our customers by offering high-quality cleaning supplies that promote a cleaner, healthier environment. We strive to provide the best value for your money. Our commitment to quality doesn’t mean you have to break the bank. We work hard to keep our prices competitive, ensuring that everyone can access top-notch cleaning supplies without overspending. Shopping with us is easy and convenient. Our user-friendly website allows you to browse our extensive range of products, read detailed descriptions, and make informed choices. With secure payment options and fast shipping, you can enjoy a seamless shopping experience from the comfort of your home.


Contact info

3.8

Great

TrustScore 4 out of 5

186 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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3.8

All reviews

(186)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and excellent price.

Quick delivery, Excellent price and the product seems great. I have only started using it today (it only arrived today). Washing and waxing a motor home. Big job, but this product is cleaning and finishing really well. I will see how it repels water the next time it rains

March 17, 2022
Rated 5 out of 5 stars

Excellent

Excellent, this is the first time I have used this company but I have been very impressed. Very easy website to use, delivery was so quick and prices great.

March 16, 2022
Rated 1 out of 5 stars

Avoid due to none delivery or communication.has yet to…

Ordered Patio cleaner which has yet to arrive. Tracking provided is not recogcised by Hermes. E Mails sent with no response. I will be looking somehow for a refund.
Avoid this company at all costs.

March 15, 2022
Unprompted review
Home & Cleaning logo

Reply from Home & Cleaning

We are very sorry to hear that you are not happy with our service. Tracking may take a little while to show up on Hermes. We try our best to get back to our customers as quickly as possible. Please ring us on 01942 559 390 if you need to get in touch with us quickly.

Rated 3 out of 5 stars

Now resolved-(Do not use this company

I have now received a reply and the goods were lost in transit. The order is now coming in the next couple of days.... Prevous review.
Do not use this company. I ordered patio cleaner weeks ago. I have sent three emails and have not received an answer. Terrible customer service. Be aware!!!!!!

March 15, 2022
Unprompted review
Rated 1 out of 5 stars

Don't order from this company…

Not delivery info received despite two (unanswered) emails sent.
One product of three eventually received with no paperwork.
Sent another email a week ago...no reply, of course.

March 10, 2022
Unprompted review
Home & Cleaning logo

Reply from Home & Cleaning

Hello, we are sorry that this has happened. We have got in touch with you earlier this month and issued you a refund.

Rated 1 out of 5 stars

*Do not buy from this company*

*Do not buy from this company*
You will not receive your purchases and no one will contact you back to explain why or refund you.

My first order was missing one item, I emailed them and got no response.
I stupidly made another order as they carry good products and this time 3 items were missing.
I emailed again asking about my first and second orders and have had no response.

I have messaged them via their contact form on their website and still haven't had a response.

*THEY ARE ALSO CALLED ASSURED PRODUCTS*
finally got through to them on 01942 559390

September 14, 2021
Unprompted review
Home & Cleaning logo

Reply from Home & Cleaning

Hello, we are very sorry that this has happened. We have resolved your issue on the phone.

Rated 1 out of 5 stars

No smiley face from me.

The worst service I have encountered. Zero for Delivery. Zero for contact.
My parcel still hasn't arrived after 3 weeks. I have sent 3 emails and had 1 reply. My last email requesting an update was 5 days ago and I still haven't received either a reply or a delivery. Ironically though I have received 2 requests for feedback via Trust Pilot

August 26, 2021
Home & Cleaning logo

Reply from Home & Cleaning

Hello, we are sorry that this has happened. Currently, we are trying to get this situation under control and will be in contact shortly :)

Rated 1 out of 5 stars

I still haven't received my items…

I still haven't received my items ordered them a week ago now

August 14, 2021
Home & Cleaning logo

Reply from Home & Cleaning

Hello, we are really sorry for the inconvenience. Please send us an email with your order number and we will sort it out for you! Our email is info@homeandcleaning.co.uk

Rated 1 out of 5 stars

A recent order is missing two items and…

A recent order is missing two items and despite a number of emails I have had no reply.
Communication non existent

August 9, 2021
Unprompted review
Home & Cleaning logo

Reply from Home & Cleaning

Hello Andrea. We have recieved 1 email from you yesterday and are now in the process of looking into it. We apologise for the inconvenience.

Rated 4 out of 5 stars

Clear Instructions on use

I have not used the weed-killer yet as it is too windy - There was a delay in the collection of the package from the suppler but I presume this was due to the pretty universal delays in transport all operators are suffering from.
Well packed & the instructions are the best I have seen on a product for domestic use

July 30, 2021
Rated 1 out of 5 stars

Arrived quickly but wrong item sent…

Arrived quickly but wrong item sent despite several emails and no response back from customer service , so take a risk ?
Your choice

July 20, 2021
Unprompted review
Home & Cleaning logo

Reply from Home & Cleaning

Hello, we are really sorry that this has happened. We will investigate the situation and send out the correct item.

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