Home & Roost Reviews 

11,829
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their sturdiness and good construction, with many items being well-made and strong. The delivery service is consistently highlighted as quick, prompt, and efficient, often arriving on time or even earlier than expected. Many people also appreciate the excellent service, including quick responses to queries, easy ordering processes, and helpful after-sales support. However, some customers experienced issues with product assembly, citing misaligned holes, warped wood, or parts that didn't fit properly. There were also occasional reports of damaged items upon arrival, either due to transportation or being shipped in that condition. A few reviewers expressed dissatisfaction with the quality of certain materials, mentioning thin wood, flimsy components, or parts that deteriorated over time.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising items like hedgehog houses... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting items like the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Service

People report positive experiences with service, with many reviewers consistently praising the excellent and... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the purchasing process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(11,829)

732 reviews in the last 12 months

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Rated 5 out of 5 stars

The catico I chose arrived right on the…

The catico I chose arrived right on the day I was told it would be deliverd.It was put together by 2 people in 2 hours .very easy to construct and I now have 2 happy inside cats loving there new area.Im glad I came across Home and roost while doing my research would definitely recommend the company .

May 27, 2026
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Reply from Home & Roost


Thank you for your lovely feedback!

We're so pleased to hear that your Catio arrived on time and was easy to assemble with the help of two people. It's great to know that your cats are enjoying their new space. We really appreciate you taking the time to share your experience and recommend Home & Roost.

Rated 5 out of 5 stars

I bought this as a present for my son son.

I bought this as a present for my son.
He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the food before the smaller birds can get a look in. It did arrive after the due date, but only by 24 hours which in all fairness was probably due to having a bank holiday Monday which moved it by a day. I would definitely recommend to family, friends and the wider public.
Definitely deserving of 5 stars.

May 26, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Joan!

We're so pleased to hear your son is happy with his bird table and that the three-tier design is working well to help the smaller birds get their share. It's great to know the assembly was straightforward and that the slight delivery delay due to the bank holiday was not too much of an inconvenience.

We really appreciate you taking the time to share your experience and your recommendation to family and friends.

Rated 4 out of 5 stars

It has pride of place on the garden fence

The packaging was torn and soaking wet but fortunately the contents were undamaged. It went together well and has pride of place on the garden fence. The free bird food was an unexpected bonus and one user tweeted "it ex seeded expectations!"

May 18, 2026
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Reply from Home & Roost

Thank you for your feedback, Alan! We’re sorry to hear the packaging arrived torn and soaking wet, but we’re very pleased that the contents escaped unscathed and that everything went together well.

It’s great to hear the new addition has taken pride of place in your garden, and we’re glad the free bird food was a welcome surprise.

Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Very well made item and very fast…

Very well made item and very fast delivery. In all very good Servis.

May 14, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Trixie! We're really pleased to hear you found the item very well made and that the delivery was very fast. We really appreciate you taking the time to share your experience and your kind words about our service.

Rated 5 out of 5 stars

Well made whelping pen

Well made whelping pen, easily assembled and promptly delivered.

May 16, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Chris!

We're so pleased to hear that your whelping box is well made, easy to assemble, and that it arrived promptly. It's great to know you're happy with the quality and service. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

6ft 3 tiered rabbit hutch

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them as I'm vegetarian but my grandson and hubby scoffed the lot would definitely buy from this company again

May 22, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Angela! 

We're so pleased to hear that you found the three-tiered six-foot rabbit hutch to be of good quality and fairly easy to assemble. It's great to know that it looks great and that your bunnies are loving their new home. We're also delighted that the little sweeties included in the packaging were enjoyed by your grandson and husband. We really appreciate you taking the time to share your experience and look forward to welcoming you back again.

Rated 5 out of 5 stars

Home & Roost Hedgehog hog house

Really good company, Excellent quality hedgehog house .The delivery was spot on . Highly recommend

May 18, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Janice! We're really pleased to hear you found the hedgehog house to be of excellent quality and that the delivery was spot on. We really appreciate you taking the time to share your experience and your recommendation.

Rated 5 out of 5 stars

Great hutch, great customer service

Great hutch, really pleased with it.
1 panel did arrive damaged, but the customer service over the bank holiday weekend was amazing - replacement part was with me in less than a week

May 20, 2026
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Reply from Home & Roost

Thank you for sharing your positive feedback, Lorraine, and for highlighting the quick replacement of the damaged panel. We're so pleased to hear you are happy with the hutch and our customer service, especially over the bank holiday weekend.

If you need any further assistance or have any other questions, please let us know.

Rated 3 out of 5 stars

The item is good and good quality

The item is good and good quality, which is the main thing but when ordering was guaranteed delivery by Friday if ordered before mid day… item never actually came till Tuesday

May 21, 2026
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Reply from Home & Roost

Thank you for your feedback, Samantha. We’re pleased to hear you’re happy with the quality of the item.

We’re sorry that the delivery did not arrive on the Friday as expected. Having looked into this, I can see that your order was dispatched in time for the advertised delivery date; however, an unexpected delay within the courier’s network unfortunately meant it was not delivered until the following Tuesday.

We completely understand your disappointment, especially when you were expecting it by a specific date, and we apologise for the inconvenience caused. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

Good product and fast delivery

Good product and fast delivery

May 13, 2026
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Reply from Home & Roost

Thank you for your lovely feedback!

We're really pleased to hear you found the product good and the delivery fast.

We really appreciate you taking the time to share your experience with us.

Best regards, Emma, Home & Roost

Rated 5 out of 5 stars

Great Products, Great Service

PIggie needed a really decent quality new hutch. After a lot of research I chose the one from Home & Roost, due to its recommendations and service. Everything was excellent from the quality of the product to the delivery time. Very sturdy hutch and worth every penny for the upgrade from his existing. Most definitely will be back.

May 21, 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We're really pleased to hear that you found the hutch to be of excellent quality and that it was a great upgrade for your piggie. It's great to know the delivery time met your expectations as well.

We really appreciate you taking the time to share your experience and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Product arrived quickly and all in good…

Product arrived quickly and all in good condition. We are very pleased with the product. It is sturdy and as described. Just right for our girls. Website was easy to use. Overall very satisfied with the product and service.

May 20, 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We're so pleased to hear that your order arrived quickly and in good condition, and that the product is sturdy and just right for your girls. It's great to know you found our website easy to use as well.

We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Bird Table and extras

Bird table is sturdy but arrived with one part of the slate roof not attached which was disappointing. Reasonable value and well packaged.

May 19, 2026
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Reply from Home & Roost

Thank you for your feedback, Lesley. We’re pleased to hear you found the bird table sturdy, well packaged and good value for money.

We’re sorry to hear part of the slate roof had come detached on arrival. We haven’t received any direct contact about this, but if you’d like to send some photos to hello@homeandroost.co.uk, we’d be more than happy to take a look and do our best to put things right for you.

Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Good online experience and great…

Good online experience and great product, thank you.

May 19, 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We're really pleased to hear you had a good online experience and are happy with your product. We really appreciate you taking the time to share your experience.

Kind regards 
Emma

Rated 4 out of 5 stars

Fantastic product.

Fantastic product which was easy to put together and well made. Whilst the company was extremely responsive and helpful the courier company used was less than helpful when our item experienced a delay with no information on what was happening or when it could be expected.

May 16, 2026
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Reply from Home & Roost

Thank you for your feedback, Hannah! We’re really pleased to hear you’re happy with the product and found it easy to assemble and well made.

We’re also glad our team could be responsive and helpful throughout. We’re sorry, however, that the courier service didn’t provide the level of communication you should have received regarding the delay. We understand how frustrating that can be and appreciate you bringing it to our attention.

Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

Received a hedgehog house within good time…

Received a hedgehog house within good time. It’s looks well made and sturdy.
Pleased with my purchase.

May 11, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Linda! 

We're so pleased to hear that your hedgehog house arrived promptly and that you find it well made and sturdy. We really appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Excellent quality hedgehog house!

Straightforward online purchase of hedgehog house and delivered promptly for my sister's 60th birthday. Excellent quality and she was delighted! Special offer included hedgehog food and feeding dish 😊

May 18, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Diana! 

We're so pleased to hear that the hedgehog house was of excellent quality and that the straightforward online purchase and prompt delivery helped make your sister's 60th birthday special. It's great to know the special offer with hedgehog food and feeding dish went down well too. 

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service, fast delivery, amazing products

Great service! Quick delivery and great product. Will recommend 100%

May 18, 2026
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Reply from Home & Roost

Thank you for your lovely feedback!

We're really pleased to hear you enjoyed our great service, quick delivery, and the quality of our products.

We really appreciate you taking the time to share your experience and your recommendation.

Rated 5 out of 5 stars

The hutch we bought from you is just a…

The hutch we bought from you is just a perfect size for our very new and young guinea pigs. It is made solid too and will last a good length of time.

May 16, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Jackie! We're really pleased to hear that the hutch is the perfect size for your young guinea pigs and that you find it solid and durable. We really appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Lovely hedgehog box and great quality…

Lovely hedgehog box and great quality and arrived super quick

May 9, 2026
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Reply from Home & Roost

Thank you for your lovely feedback! 
We're really pleased to hear that you find the hedgehog box to be of great quality and that it arrived super quickly. We really appreciate you taking the time to share your experience with us.

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