Home Appliances PlusReviews 

1,276
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Terrible, disgusting store! They pull money from customers. Money is not returned. They are violating consumer law. Money is required by law to be returned within 10 days, and they have their own laws... See more

Rated 1 out of 5 stars

Shipping was extremely slow with no updates, no tracking. Took more than a month to deliver and customer support were useless. Gave no support and simply tried to blame courier service even though ite... See more

Rated 1 out of 5 stars

Terrible. Product arrive damaged. HAP agreed to provide refund within 5 business days. After attempted calls, 6 followup emails & no refund after 6+ weeks after statement of refund was peovided; not... See more

Rated 1 out of 5 stars

Wish I had looked at the reviews before buying. As per everyone else who have ordered from them, items never received, called, emailed, promised refund, refund never arrived, no reply to any emails or... See more

Company details

  1. Appliance Store
  2. Jewelry Store
  3. Kitchen Furniture Store
  4. Outdoor Furniture Store

Written by the company

Upgrade Your Home Today! Are you looking to buy or replace your home appliances? From A-Z we have it all! Welcome to Home Appliances Plus in Victoria. If you are shopping online for appliances for your home from the top brands in Australia you at the best price, you have come to the right store Home Appliances Plus. Our products range from indoor to outdoor appliances and anything in between that is available for all ages. Home Appliances Plus services include: •Kids •Pets •Outdoor •Jewelry •Scooters •Homeware •Sport & Fitness •Health & Beauty •Washers & Dryers •Heating & Cooling •Fridges & Freezers •TV, Audio & Electronics •Appliances At the Best Price At Home Appliances Plus we match offers! This means you will always get the best products at the best price from our online store. Added to that our five-star customer service team is ready to assist you with email inquiries and chat inquiries through social media. You may reach us on Facebook, Instagram, and Twitter as well. Should you decide you don't like the product our easy return and exchange policies ensure your peace of mind is guaranteed. Visit Home Appliances Plus Online Today! ❤︎


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No recent history of asking for reviews

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1.3

All reviews

(1,276)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unhappy customer

We ordered a mattress which took way too long to be delivered. I eventually had to call to see the status of my order. I was told it would be fast tracked and that a tracking number would be sent soon. I waited and waited. Weeks later, I eventually called to cancel the order. I spoke to someone from the Philippines who said the cancellation will be actioned. Again, I didn't hear back. I also communicated via the online help chat. No response. Communication was not that great. I eventually received the order, but I really was over the whole experience by that time. I wanted it cancelled but it was delivered anyway. I was also given very short notice regarding the deilvery date.

July 25, 2022
Rated 1 out of 5 stars

SCAMMERS!!!!!

Never received my cat tree that I ordered. The scam is easy - they never send the product, then you send around 5 emails, then they tell you that they will refund you your money - and then they never do and never reply to another email...
DO NOT ORDER FROM THESE SCAMMERS!!

July 25, 2022
Rated 1 out of 5 stars

Very dodgy.

A very long wait, communication dropped off, refund never happened and my purchase was never received. I will never purchase through home appliances again.
It is now 12/06/23 and nothing has been received. Months have past trying to contact homeappliancesplus, all to no avail. No refund, no product and have written my money off.

July 25, 2022
Rated 1 out of 5 stars

I ordered and paid for my appliance

I ordered and paid for my appliance, I waited and waited and….waited!! I contacted you and was told the price was wrong and I needed to pay a further $580 Which I said NO and then said they would send me a refund that was back in April ….still waiting, I email but get no reply!!

July 25, 2022
Rated 1 out of 5 stars

My order from 13 April 2022 never…

My order from 13 April 2022 never arrived. 4 dining chairs. It was put on priority. No such luck. Waste of money. No response now. Disgusting. Bought other chairs, arrived 2day from order last week. Cut your losses, stay away from this company. Pathetic ... Michelle

July 25, 2022
Rated 1 out of 5 stars

Very poor customer service post purchase

I've sent many emails to them regarding an issue with the rangehood I bought from them. No resolution for a few month although they keep telling me they'll come back with a solution. Very poor service. Highly recommend against buying any product from this company!!!!

July 25, 2022
Rated 1 out of 5 stars

Be careful

I purchased toolbox 5th May and still haven’t received it asked for refund no reply just been ripped off people like this should be accountable to the law

July 25, 2022
Rated 1 out of 5 stars

Company unable to supply order

Company unable to supply order, no communication on delivery or delay. Eventually managed to get a refund after many attempts to contact them. The customer service is terrible. I won’t use this company again.

July 25, 2022
Rated 1 out of 5 stars

Don't throw your money away

I do not trust this company, I ordered and paid for an item on 2nd April 2022, then received a confirmation email of the order. Item has never been received and refund has never been returned to me. No response to emails for enquires and phone calls not answered.
Still have not received item or refund as at 25-7-22.
Can't believe there stupid enough to ask for review or feedback.

July 25, 2022
Rated 1 out of 5 stars

This is the worst company to buy from

This is the worst company to buy from. They happily take your money but never send your goods. After numerous messages asking for a refund and then ignoring my further communications the vase was referred to ANZ fraud division and was told they are already under investigation for numerous other cases.

July 25, 2022

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