If I could give this company 0 stars I…
If I could give this company 0 stars I would , it has been a dreadful service and the company home assist send out JMC are the worst engineers ever.
On 10th February 2026 home assist sent out to engineer to service my boiler , it was working perfectly until they serviced it , I then noticed I had no hot water and it was getting colder and colder , so I called them , they sent another engineer who stated I had no gas as its lpg tank , I said I have but they wasn’t having it , so I had to pay £75.00 for Calor gas to tell me yes I have got gas and the tank is fine and there is gas going to boiler. , I firstly had to wait 3 days for second visit I’m 63 years old and disabled with no heating or hot water.
On 15 th February 2026 another engineer said it’s a faulty gas valve and ignition component another 4 days waiting for parts , I couldn’t stand the cold no more so brought 2 heaters from Amazon .on the 19th February engineer come again and put in gas valve and ignition component still not working, engineer decided it needed circuit board now , got to order it .
23 rd February 2026 fitted circuit board still not working, now they decide it needs a full strip service the engineer didn’t even show up , swore he did but didn’t , said he phoned me he didn’t I have logs to prove it.
Then the manager Simon phoned after I had called him saying they don’t cover holiday park homes , firstly it’s not it is a residential home I pay council tax and registered on the electoral roll , second great excuse to not come out and fix the boiler they broke and cancelled my policy and even had the cheek to say I owe them to cancel !!!
Wednesday I called Worcester Bosh and asked them to look at my boiler , the engineer came out , wasn’t there long and noticed the condensation trap on the boiler was leaking as it was full because it had not been tightened up on the service , he tightened it up and it worked perfectly,
So it had not run out of gas as stated it didn’t need a gas valve or ignition component or even a circuit board , it needed your incompetent engineer to tighten it up , so 3 weeks later i now have hot water and heating thanks to Worcester Bosh not these clowns !!!
Don’t use this company in their terms and conditions they have a get out clause for everything, the JNC engineers they use are useless and incompetent and can’t wait to get out of anything and lie as well !!
They don’t care your old they don’t care your disabled and cold , they just want your money and if you start costing money they have a get out clause to , perhaps home emergency assistance you should look at your engineers who haven’t a clue what they are doing and causing stress and illness to their customers, please don’t use these bunch of clowns I am now going to ombudsman to make a complaint of this incompetent company and their engineers.
Reply from Homeassist365
We are sorry to read the serious allegations made in this review. However, having read your comments carefully and checked our records thoroughly, we do **not** believe this review relates to **Home Assist 365 Ltd**.
The first and most obvious issue is that, in your own wording, you state: **“perhaps home emergency assistance you should look at your engineers…”**. That is not our company name. We are **Home Assist 365 Ltd**. The business you refer to in the body of your review appears to be a different company entirely.
You also refer to **“JMC/JNC engineers”** and a manager called **“Simon”**. Those details do **not** match our company, our staff, our management team, or our engineer network. We have no connection with the engineers or individuals named in your review.
In addition, despite the amount of detail you have provided, we have been unable to identify any matching customer record, property, postcode, policy, job reference, engineer attendance history, complaint history, or boiler service history corresponding with the events you describe. We cannot trace any record of a visit on **10 February 2026**, any follow-up attendances on **15, 19 or 23 February 2026**, any dispute regarding LPG supply, any alleged diagnosis of a gas valve, ignition component or circuit board, any conversation about a holiday park home, or any policy cancellation matching the matter you have set out.
You also refer to a sequence of events involving Calor Gas, Worcester Bosch, an alleged leaking condensation trap, and comments said to have been made by attending engineers and management. These are serious assertions. If they were genuinely made against our company, there would be corresponding records, notes, engineer details, call logs, or complaint history that could be investigated. We have been unable to locate anything that matches the account you have posted.
We are a **Bristol-based company**, and from both the wording of your review and the circumstances described, this matter does not appear to relate to our business, our area, or our records. The company name you refer to is different, the engineer details are different, the manager name is different, and the job history described cannot be linked to **Home Assist 365 Ltd** in any way.
Your review contains very serious allegations, including incompetence, unnecessary repairs, dishonesty, missed appointments, wrongful cancellation of cover, and poor treatment of an elderly and disabled customer. We take any genuine complaint of that nature extremely seriously. However, reviews of this seriousness must be posted against the **correct business**. Where a reviewer names a different company in the text of the review and refers to engineers and managers who are not connected to us, it is not fair or accurate for that review to remain on our Trustpilot profile.
If you genuinely believe your complaint relates to **Home Assist 365 Ltd**, then please contact us directly with your **full name, property address, postcode, policy number, job reference, and the dates of all alleged attendances**, so that we can investigate the matter fully and without delay.
If, as appears to be the case, this review was intended for another company, we respectfully request that it is removed from our profile and redirected to the correct business.
The telephone number you have provided is invalied and you are based in Birmingham, we are bassed in Bristol. Reporting you to Trust Piliot for a fake review and mistaken company.
**Home Assist 365 Ltd**
**Bristol**