The chat interactions have been pleasant in trying to accommodate our lighting needs in relation to the product we were looking at. The replies were not instantaneous as many online shopping chats ar... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've been really impressed with Homebaa's commitment to customer service and satisfaction. I ordered a 79" TV stand. I was concerned about shipping such a large item from China, but Homebaa did a grea... See more
My shelving order came with no instructions. Discovering my shelves originated in China, I was pretty sure I'd never get a response to my customer service request for instructions. But, to my surprise... See more
I was interested in a gorgeous chair on their site but had some questions so I reached out through the chat feature. Customer service was really helpful, and got back to me in a timely and precise man... See more
Company details
- Furniture Store
- Bar Restaurant Furniture Store
- Kitchen Furniture Store
- Lighting Store
- Living Room Furniture Store
Written by the company
Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space. With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.
Contact info
19713, Newark, United States
- service@homebaa.com
- homebaa.com
3.7
Average
92 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two months since I ordered....
I ordered a floor lamp on January 17th and it still hasn't arrived (I'm writing this on March 14th). As far as I can see, it was shipped from China a month after we ordered it and it has been sitting in customs for 10 days. I'd just as soon cancel the lamp, this is ridiculous. I would NOT recommend ordering from this company.
March 14, 2025
Unprompted review
Reply from Homebaa
Dear Anne,
We apologize for the extensive delay with your floor lamp order. We previously notified customers about shipping delays during Chinese New Year when our partner factories temporarily closed, but understand this doesn't make the wait any less frustrating.
We've identified the customs clearance issue you mentioned and are actively working with our logistics team to resolve it quickly. We'll update you immediately on any progress.
We take your feedback seriously and understand your frustration with this experience. Our team is committed to delivering your order as soon as possible.
Again, I apologize for this frustrating experience.
Product was everything we hoped for.
February 10, 2025
Unprompted review
Reply from Homebaa
Dear Jeremie,
Thank you for your excellent review! We're delighted that our product met all your expectations.
At Homebaa, customer satisfaction is our priority. Your feedback is valuable and helps other shoppers make informed decisions.
We look forward to serving you again in the future!
Best regards!
Delayed Due To Holiday
Unfortunately I was not aware that it was Chinese New Year when I placed my order so there were some delays with getting my lamp. As a courtesy I got a refund on some of my money for the inconvenience and the delay. I now have received my lamp and I have to say, it is a work of art and definitely a conversation piece.
January 24, 2025
Unprompted review
Reply from Homebaa
Dear Customer,
Thanks for your understanding regarding the Chinese New Year delays with our partner factories. We're thrilled you love your lamp as a work of art and conversation piece!
We sincerely apologize for any inconvenience caused by the delayed delivery. We're working to improve our holiday scheduling and communication going forward.
Thanks again for your valuable feedback and support! Your satisfaction means everything to us.
Have a great day!
This is a SCAM
This is a SCAM! Do not purchase! You will loose your money!! Ordered something in early December and till have not received it. The "company" supposedly sent a letter asking that I give them more time...more time to hide the money. Do not fall for this fake company and the phoney AI generated letters that they send out. Still waiting for the lamp mentioned weeks ago in my review!
December 25, 2024
Unprompted review
Reply from Homebaa
Dear Customer,
We're sorry for your frustration. However, our records indicate that we followed up with you in February, and you confirmed receiving your Retro Yellow Floor Lamp at that time.
We maintain detailed delivery records for all orders. If there's still any confusion, please contact our customer service team at with your order number.
We understand holiday shipping delays can be concerning, and we apologize for any inconvenience. We remain committed to resolving any legitimate issues promptly.
Best regards!
Very bad company they run away with my…
Very bad company they run away with my $500
January 1, 2025
Unprompted review
A well resolved transaction with Homebaa
Very satisfied with my experience at Homebaa. I ordered 3 pendant lights. They arrived in good shape, boxed and well wrapped for protection against wetness. Unfortunately the pendant shades did not quite meet my expectations when I held them in my hand. I contacted Homebaa to share my disappointment and asked for a return with refund.
Kelly from Homebaa replied right away. She fully understood my situation and accepted a return with a 50% refund as this was entirely a matter of personal taste and not a defect in the product. She even went further to offer I kept the unwanted lights as a gift to someone who could use them to save me from the hassle of shipping them back while still receiving my refund of 50%.
I’m very happy with the promptness, the courtesy, and the understanding of the customer’s needs in the way Kelly and Homebaa handled my request.
Do not have any hesitation ordering from Homebaa. You will receive courteous customer care with real products shipped and no fake advertising. Thank you Kelly and Homebaa for your integrity, a much valued quality, not often found with many online businesses nowadays!
I’m going back to shop at Homebaa for other home products. I found out Homebaa offer a wide selection of other stylish home products besides lighting!
Vicki from Connecticut
January 9, 2025
Unprompted review
Reply from Homebaa
Dear Vicki,
Thank you for taking the time to share your detailed experience with Homebaa. We truly appreciate your honest feedback about the products and our customer service. Our entire team strives to provide solutions that prioritize our customers' satisfaction, and we're glad this was reflected in your interaction with us.
We understand that personal taste plays a significant role in home decor choices, which is why we aim to be flexible and accommodating with our return policy. Your satisfaction is more important to us than the return shipping costs.
We look forward to serving you again as you explore our wider range of home decor products. Thank you for your trust in Homebaa!
LED light bars. Loved how fast they arrived.
I just purchased 9 LED bar lights from Homebaa and they were wonderful. The lights arrived very quickly and their communication about every step was exceptional.
Once we had the lights installed, I am blown away with how beautiful they are. As a matter of fact I’m just about to order more. I will certainly be ordering from them again in the future
October 23, 2024
Unprompted review
Reply from Homebaa
Hi Paul,
Thank you for your sincere review!
We’re so glad to hear that you’re pleased with the LED light bars and appreciate our delivery speed and communication. Your feedback means a lot to us and inspires us to keep improving our service and product quality. It’s our pleasure to add beauty to your space, and we look forward to providing you with more high-quality lighting options! If you have any questions or needs, please feel free to reach out.
Thank you for your trust, and we look forward to serving you again!
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