Home Care Hire Reviews 

119
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the exceptional support provided by the team, noting that staff members are always friendly, caring, and ready to assist during stressful times. Many people explain that team members go out of their way to ensure everything runs smoothly from the very first phone call onwards. Reviewers often point out that the delivery service is remarkably fast and reliable, with drivers setting up equipment quickly and explaining all the controls thoroughly. Consumers also emphasize that the equipment arrives in pristine condition, offering wonderful comfort and making a huge difference for people recovering at home.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as professional, caring, and extremely... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the exceptional efficiency... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences during... See more

Product

Consumers find the product to be of exceptional quality, expressing immense satisfaction with their... See more

Quality

People report high satisfaction with the quality of the products received. Consumers mention that the beds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Home Care Hire for such great service. Website clear, easy to use with clear pricing and product options. Customer service on the initial enquiry was excellent, again clear and con... See more

Company replied

Rated 5 out of 5 stars

From initial contact to delivery, this was a smooth and efficient service. Quality products and a helpful, courteous team. The initial contact to enquire and book was very clear and helpful, includin... See more

Company replied

Rated 5 out of 5 stars

Home Care were amazing. They delivered the bed very promptly when we sadly needed it most and collected it again with no fuss. Their telephone support was exemplary and their drivers were friendly and... See more

Company replied

Rated 5 out of 5 stars

Excellent prompt service when providing hospital bed to hire. My mum was being discharged from hospital and we needed bed urgently. She didn't pass their strict criteria so it was a case of getting a... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

Specialists in the rental of hospital beds and care equipmenta for domestic settings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(119)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend this company

When my wife came out of hospital we needed a bed quickly - setting up an account and getting a bed delivered was quick and simple and when the discharge date was changed a number of times it was never a problem with Owen - communication was good and fast and he was flexible and accommodating with the length of the contract when my wife's surgery dates kept shifting. The bed was of a good sturdy quality and was clean and in good condition and was just what she needed. Highly recommended.

May 20, 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Wishing your wife the continued best with her recovery. Thank you for the review.

Rated 5 out of 5 stars

They went the extra mile to help us

They responded very quickly and went the extra mile to help us.
The bed itself was excellent and really helped with recovery after a major back operation

April 30, 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the review and all the best.

Rated 5 out of 5 stars

Good service

Installation and removal of hospital bed were done at the arranged time. Fast and efficient with clear instructions of use. Good service.

May 13, 2024
Home Care Hire logo

Reply from Home Care Hire

Thank you for the kind review and all the best.

Rated 5 out of 5 stars

Very helpful and so efficient !

Very helpful and so efficient !
Ordered a Hospital Bed 7pm and was delivered 9am next morning.
Only took approx 15 mins to set up.
Would and have already recommended to someone - it’s not until you need this service do you realise it exists : but so grateful for all your help - thank you

April 26, 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the kind review.

Rated 5 out of 5 stars

Great service

Great service, very efficient and friendly

April 29, 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

We appreciate the review, many thanks

Rated 5 out of 5 stars

Amazing service from initial contact all through to collection

I had a particularly bad accident which meant I needed to have a bed downstairs at home when I eventually came out of hospital. I came across Home Care Hire and made contact with Owen who really went out of his way to ensure that every detail was covered. The bed was delivered and installed by Glen in preparation for when I got home. I needed to check in with Owen a couple of times and he was so accommodating it really did assist with my recovery. Glen turned up today to collect the bed and was so polite and supportive too. I recommend Home Care Hire without any hesitation and value their help so much. The rates are simple and transparent with no catches at all. Great value for money and so simple to deal with.

April 29, 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Great to hear the bed helped so much with your recovery Kevin. Thank you for the review also. Best Owen

Rated 5 out of 5 stars

Outstanding Service, Highly Recommend This Company.............

My Dad was put on pallative care and sleeping on his sofa. We had been chasing an NHS bed for over a week but just went round in circles. Enough was enough so I took matters into my own hands and I telephoned Home Care Hire and so pleased I did. I spoke with Owen and 3.5 hours after speaking with him, he was at my Dad's house installing a hospital type bed downstairs for him with a pressure matress that we requested. The bed was clean, all parts working and is attractive to the eye. The caring and speedy customer service given was truly amazing and this has enabled my Dad to not only have somewhere safe to sleep but to stay at home which is where he wants to be for the final months of his life. Thorough safety inspections of the whole bed took place after construction and Owen took time to explain how everything worked. I would highly recommend this company and so glad that I made the decision to phone Home Care Hire. Owen and Home Care Hire provided such a great service that we as a family will be forever grateful to. Outstanding service, look nowhere else.

April 15, 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the kind review Tina. We were very happy to deliver the equipment your Dad needed on the day you contacted us. We will provide this speedy service whenever possible. All the best.

Rated 5 out of 5 stars

Cannot recommend this company highly…

Cannot recommend this company highly enough. We were desperate for a hospital bed for our dad having been told that one had been ordered by the nhs but nothing appeared. A phone call to Owen at 4.15pm on a Monday led to a bed being delivered and assembled at 6.30pm. His professionalism and efficiency in installing the bed, which was immaculate, clean and worked perfectly, was amazing. In fact every company could learn a lot from them. A huge thank you from the family to you Owen for going above and beyond to help.

April 15, 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

It was our pleasure to help your Dad and family Paula. Thank you so much for the the kind review.

Rated 5 out of 5 stars

Good experience

The hospital bed and mattress was just what we needed for my grandmother and the team were pleasant and straightforward to deal with. They arranged delivery and collection very quickly.

March 7, 2024
Rated 5 out of 5 stars

Cannot recommend this company highly…

Cannot recommend this company highly enough. Bed was delivered the day after it was ordered. Efficiently installed, it was immaculate: clean, in perfect working order and with an extremely comfortable mattress. Collected the day after it was cancelled, the company refunded half of the month’s fee I paid unexpectedly. They didn’t ask for a review but they’re getting one as I couldn’t have been more impressed.

December 23, 2023
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the review Neil. Really pleased we could help.

Rated 5 out of 5 stars

Excellent Service, highly recommended

Outstanding service! Very professional, efficient, and responsive. The beds are of the highest quality and so is the service. Thank you Owen for making critical times a lot easier!!

October 10, 2023
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

The review is much appreciated. All the best Owen

Rated 5 out of 5 stars

I would definitely recommend Home Care…

I would definitely recommend Home Care Hire. We rented a hospital bed for my Mum to use at our house. The delivery came next day and the bed was put together for us. When she sadly moved to a hospice it was taken away immediately. Very good bed and service, thank you-Maura.

September 18, 2023
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the review Maura and all the best. Owen

Rated 5 out of 5 stars

Professional, friendly and efficient

Professional, friendly, and efficient from start to end.
Brilliant service from the moment we contacted them for a Hospital bed.
Owen came to set it all up and tested it out to ensure that there were no problems. All collected when requested.
Home Care Hire have been fantastic from start to finish.
A lot of companies out there could learn from this really first class service which is to be admired.
If in need wouldn't hesitate to ask for help again.
Brilliant thank you.

August 24, 2023
Home Care Hire logo

Reply from Home Care Hire

We appreciate the kind review James, Many thanks

Rated 5 out of 5 stars

Excellent

Excellent, speedy professional service,able to deliver and assemble appropriate beautifully clean bed at very short notice.
Pickup was equally easy .
Would definitely recommend.

July 5, 2023
Home Care Hire logo

Reply from Home Care Hire

thank you so much for the warm feedback Alison. Best Regards Owen

Rated 5 out of 5 stars

Quick, efficient and good product 👍🏼

It was super easy to hire a hospital bed from Home scare Hire. Communication with Owen was quick and to the point.
Glen, who delivered the bed was also great and the job was quickly done.
Would absolutely recommend this company 👍🏼

May 17, 2023
Home Care Hire logo

Reply from Home Care Hire

We really appreciate the kind review. Many thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look