I was looking for a leather sectional to go in my new house. I stumbled upon HCC and saw they have several build your own designs. Customer service helped with some dimensions and placed an order.... See more
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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.
Contact info
Hull Street Road 14800, 23832, Chesterfield, United States
- homecinemacenter.com
Replied to 18% of negative reviews
Typically replies within 24 hours
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Customer service was outstanding with…
Customer service was outstanding with handling by order. I had a change of address that I accidentally tally entered. I called HCC up after my order shipped and they rerouted for me without any issue.
Our entertainment center arrived quickly and in perfect condition. Stress free when. Dealing with people who care and take steps to remedy immediately. Thank you so much!
We received excellent customer service…
We received excellent customer service with our furniture order. We contacted HCC for information on a new home office library wall desk set. They helped with the dimensions and placing our order. Was delivered very quickly and they helped schedule for a day I needed due to my work. Excellent experience.
Very fast shipping of our new dining…
Very fast shipping of our new dining set. We ordered part of the magnolia collection dinning sets. It's a stunning coastal look for our new beach home.
HCC answered our questions quickly and shipping service was great.
Beautiful products with excellent…
Beautiful products with excellent delivery service. That alone made the difference over some other places I was considering ordering from. Delivered in just over a week.
Super slow delivery
We ordered some couches, and before we ordered them we were told it would be two weeks to have them delivered. I dont know if we misunderstood, or what, but it was two weeks to process the order, then another 2 weeks in transportation. Plan on it taking a while to get anything
I was looking for a leather sectional…
I was looking for a leather sectional to go in my new house. I stumbled upon HCC and saw they have several build your own designs. Customer service helped with some dimensions and placed an order. Showed up quickly and fit my space perfectly. Like an interior designer had planned it out. Thanks for help. Family is loving it this holiday season!
Our entertainment center was delivered…
Our entertainment center was delivered in just over a week. Very well built and houses all of our electronics. Great delivery team that set up everything including our TV.
I had a difficult time finding a…
I had a difficult time finding a bedroom set locally. I found it at HCC and got one of the last sets in the country. Glad we did not give up our search. Thank you!!

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I am very happy with the furniture and…
I am very happy with the furniture and service received. Great delivery crew!

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We love our new dining set that we…
We love our new dining set that we ordered in time for the holidays. Arrived much faster than expected. Great shipping service too.

Reply from Home Cinema Center
We were a little nervous ordering a…
We were a little nervous ordering a large living room set online, but HCC staff put to rest all of our fears. Placed our order by phone and received tracking details within 2 days. Our entire order was delivered in just over a week and was stunning. Delivery crew was outstanding as well.

Reply from Home Cinema Center
I had looked in my town for a bedroom…
I had looked in my town for a bedroom set and could not find what I wanted. HCC offered a huge selection and actually had it in stock. Delivery was fast and arrived perfect condition with setup in my bedroom. Very happy with our decision.

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Excellent customer service with fast…
Excellent customer service with fast shipping and beautiful products. Thanks for smooth transaction.

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I have spent $8000 in furniture here…
I have spent $8000 in furniture here with extended warranty on all. My sectional unraveled and falling apart. I called and like everyone else no help. I sent them everything they asked for, warranty, pictures etc. They refuse to respond. Do not buy from here

Reply from Home Cinema Center
I ordered a magnolia manor bedroom set
I ordered a magnolia manor bedroom set. It arrived very quickly and is stunning with the detail on all of the pieces. Delivery crew was expedient and HCC staff was amazing with all of the question I dreamed up. Just wanted to share my great purchase experience.

Reply from Home Cinema Center
I thought that I ordered mu…
I thought that I ordered mu granddaughters bedroom set as individual pieces because I needed 2 night stands and didn't need a dresser mirror. Wjen my order came th we re was only 1 night stand and a dresser mirror. So they next day I text then and my response was " well thats what you ordered!" I responded and said I would have never purchased a mirror, I have no use for one. Her response was the same. I finally found a phone number for them and so I called. I explained my situation to the man on the other end of the phone and his response was even more shocking. He said she was right and they "Don't make mistakes!" I was so taken back with his response that I said " your tellong me your perfect? And he said yes! Than after going back and forth for a few mimutes, it finally came out that you can only order bedroom suites, not individually. At no time did either one ask me how to make it right? I own a business and this is not the way to treat your customers because negative feedback is like a terminal illness, it will eat you alive!
I was looking for a bedroom set and…
I was looking for a bedroom set and didn't have much luck with the local stores. Found what I wanted online and had it at my house in less than 2 weeks. Very happy with the store responsiveness and speed of delivery. Is

Reply from Home Cinema Center
HCC did a great job answering all of my…
HCC did a great job answering all of my questions, communicating shipping info, and delivering a beautiful bedroom set to my new home. Great shopping experience and would do business with again.

Reply from Home Cinema Center

Reply from Home Cinema Center
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