HomeCraft Gutter Protection™ Reviews 255

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Gutters were never properly installed and all came loose after a wind storm, after spending nearly $12K on the installation. Then I was

Rated 3 out of 5 stars

Nice presentation but poor customer service. Guards were installed under the shingle making them curl up and voiding my roof warranty. Installed at such an angle that rain water runs over and look ter... See more

Company replied

Rated 5 out of 5 stars

Blake Hackney was professional and friendly. He was informative and educational about gutters and all things related to them. He helped us get a good understanding for what my house would need for it... See more

Company replied

Rated 5 out of 5 stars

Josh Mauldin did a good job presenting his information. When we were shopping for other products, we could only see how their products actually worked. So, we really liked seeing the samples of othe... See more

Company replied

Company details

  1. Gutter Cleaning Service
  2. Home Improvement Store

Written by the company

Tired of cleaning your gutters or hiring a gutter cleaning company? We offer a more permanent solution to gutter cleaning. Learn about our gutter guards today.


Contact info

3.3

Average

TrustScore 3.5 out of 5

255 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The installation team arrived on time…

The installation team arrived on time and started to work immediately, getting 1/2 the job completed that afternoon and finished up the next morning. Clean up was acceptable and the job looks great! Has rained 3 times since then and gutters are working as described! The sales rep was very friendly and answered all questions on the spot. I can recommend this service to anyone looking to new or replacement gutters and guards.

March 22, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thanks Donald, for the wonderful review of HomeCraft Gutter Protection™. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Gutter guards

Conner Walls was very helpful and very knowledgeable about the product and made a very good comparison of other products on the market and how guttergurds( homecraft) stood out from the competition. I was very pleased with the whole process and was very surprised that they came out the very next day to install. I would definitely recommend this company and product.

March 16, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thank you for your five star review. The HomeCraft Gutter Protection™ team is delighted we could serve you so well.

Rated 4 out of 5 stars

Great Job!

First, your salesman, Drake Embry was professional and polite. He was respectful and I feel he went above and beyond to get me a deal that was right for me!!! He represented your company well.
The two gentlemen that showed up to do the installation were also very polite and did an amazing job. Not only do my new gutters and guards look great, but they cleaned up EVERYTHING!! I would highly recommend HomeCraft to my friends and neighbors!!

March 16, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at HomeCraft Gutter Protection™ and what we offer.

Rated 5 out of 5 stars

This was a great experience!

This was a great experience, my house looks brand new again! Christian was concise and helpful without being too pushy. Santos and his crew were professional but kind. They worked very hard and their work is exquisite!! Sarah was so sweet to follow up with us afterwards! Overall it was the best work and experience we have ever had!!

March 15, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

We appreciate the five stars! Thank you for rating HomeCraft Gutter Protection™ and have a great day.

Rated 5 out of 5 stars

Great experience and product

Great experience and product. Team did a great job working through some steep slopes and around a shed to complete the installation. Nothing could have stopped them from finishing the job. Appreciate their hard work and Sarah’s follow up call to confirm the install went well. Well done HomeCraft Gutter Protection.

March 12, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thank you, Sean. We appreciate your kind review of HomeCraft Gutter Protection™ and hope you will visit again soon. Take care.

Rated 1 out of 5 stars

New HomeCraft Gutter Guards Installed-very dissapointed...

We had HomeCraft Gutter Guards ( in Knoxville, Tennessee) installed on our new home last October 2021. We were sold 'Black Gutter Guards' so to match our gutters, downspouts, etc. When they came to install the gutters they installed silver-metal color ones instead. When I called the HomeCraft sales rep he said, "Oh I'm sorry, no worries..as I'll have my Manager order 'Black ones' instead and we'll come out and replace them accordingly." Four Months went by... yet we were still promised that the 'Black color Guards' were still coming. Now, 4-months later; Homecraft Gutter Protection from Knoxville Tennessee is stating... "Oh, they don't make 'Black ones'; we're very sorry." So very frustrating. Why they did not tell me this 4 months ago I do not know. Again, I was clearly sold 'Black Gutter Guards', or I mean, I was basically lied to... Therefore, I do NOT recommend Homecraft Gutter Protection, and would suggest you contact another company. Rob A.

March 11, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Mr. Anderson I do appreciate you takin the time to speak to me in regards to your concerns. We look forward to working with you in regards to a resolution. As always should you have any further question or concerns please feel free to contact me.

Rated 5 out of 5 stars

Great product and service!

Chris and Roberto did a great job - Chris is explaining the product and Roberto in the professional installation. I highly recommend this product and their service.

March 9, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at HomeCraft Gutter Protection™.

Rated 5 out of 5 stars

They gave me a courtesy call to let me…

They gave me a courtesy call to let me know of a change in installation. They arrived at that time. After completion, I was shown pictures. The job was perfect. I then recieved a courtesy call from Sarah, a very nice representative asking about my satisfaction. I would recommend Homecrafters to anyone. Great job, great people.

March 8, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

We appreciate your kind feedback of HomeCraft Gutter Protection™ and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

Rated 5 out of 5 stars

The install was very quick

The install was very quick, and they cleaned up everything, my new gutters look beautiful

March 5, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thank you for your five-star review, Ruth. Our team at HomeCraft Gutter Protection™ always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

Rated 5 out of 5 stars

Professional service

Tyler was on time for the estimate. He was professional and knowledgeable. He explained the benefits of his product efficiently and quickly. The install was scheduled within 2 days. We were not home when the gutters were installed. Sara from the customer service department called within first week after install to make sure we were satisfied with the job. It hasn't rained yet, but everything looks great.

March 3, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thank you so much for your review of HomeCraft Gutter Protection™! We truly appreciate the feedback and hope to hear from you again.

Rated 5 out of 5 stars

Very quick and efficient experience…

Very quick and efficient experience from beginning to end. Great customer service all around.

March 2, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thank you so much for your review! Welcome to the HomeCraft family.

Rated 4 out of 5 stars

Product quality is outstanding

Product quality is outstanding. Had issues with the install. Contacted homecraft, team was sent out quickly and corrected the numerous install problems

March 1, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thank you so much for your review! Welcome to the HomeCraft family!

Rated 4 out of 5 stars

Good product and installation, pushy sales approach

I was pleased with the work and the installers. They were professional and timely. The only reason I knocked off a star is that the "free" estimate was a bit of a pushy, hard-sell approach that I found somewhat off-putting. For the price, I went with it, but a less aggressive sales approach would help me recommend this company more enthusiastically.

March 1, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

We appreciate the lovely feedback of HomeCraft Gutter Protection™. Thank you and have a great day!

Rated 5 out of 5 stars

Sheila S

Nathan was great. He explained their products and warranty. Install was scheduled for next day and installer’s were on time and very professional.

March 1, 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at HomeCraft Gutter Protection™.

Rated 5 out of 5 stars

The installers worked efficiently and…

The installers worked efficiently and did a nice job on our gutters

February 28, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers.

Rated 5 out of 5 stars

The sales rep was thorough

The sales rep was thorough. The installers came out when expected and completed the job in a timely, pleasant manner. Waiting for the rains to come to see how this works.

February 28, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thank you for your five-star review, Donna. Our team at HomeCraft Gutter Protection™ always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

Rated 5 out of 5 stars

They came and finished one day

The guys came and were finished with install in one day .now wait for the rain and leaves to fall and see how well it works

February 25, 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

Thank you for your five-star review, Gary. Our team at HomeCraft Gutter Protection™ always strives for the highest standards. We are delighted we made your experience a positive one!

Rated 5 out of 5 stars

SARAH

SARAH,
The sales person, Malick, was very polite, professional and knowledgeable. The install team was fast and did everything that I wanted. A very pleasant experience. Plus they cleaned up afterwards. The only thing I thought that might have the project go better is that if both installers knew English. But still I am very happy with the job.

February 23, 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We appreciate the five stars! Thank you for rating HomeCraft Gutter Protection™ and have a great day.

Rated 5 out of 5 stars

Sarah was great as well as the company…

Sarah was great as well as the company and product. I am 100 percent completely satisfied and would recommend the product to anyone that ask me. You have saved me so much work regarding cleaning gutters!!

February 23, 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at HomeCraft Gutter Protection™.

Rated 4 out of 5 stars

This review opportunity is being…

This review opportunity is being provided by Sarah from HomeCraft customer service about our recent experience in purchasing guttering and covers. The 4star rating is a bit low, but nobody is perfect! We started out getting several bids to replace guttering and coverings and after being presented with Homecraft product and pricing, we immediately signed a contract. The installers were hard working and meticulous and we couldn't be happier.

February 22, 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at HomeCraft Gutter Protection™.

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