Will my order ever be shipped...?
Will my order ever be shipped...?
No response on emails.
December 15, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Contact info
Forststr. 67, 92439, Bodenwöhr, Germany
- 01757116708
- info@homedefence-24.com
- homedefence-24.com
3.6
Average
32 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Top Seller
Bought, shipped, and arrived, all in just 3 days. It's hard to beat that! Thanks guys, keep it up, and see you next time.
September 23, 2025
Unprompted review
they are good for selling things ...
they are good for selling things, but do not expect any back up after purchase
August 18, 2025
Unprompted review
Reply from HomeDefence-24 GmbH
Dear Customer,
we could not locate any order or communication under the name provided. If you still have questions, please contact us directly so we can assist you.
Kind regards,
Your HomeDefence-24 team
Order never received #37244
Ordered, dispatched with tracking but Order never arrived, assuming it’s lost in the post as it sometimes happens. Customer service since has been poor, little response to emails and nothing being done to rectify issue. No refund or new order sent. Have now ordered from alternative company. Best avoided .
July 18, 2025
Unprompted review
Reply from HomeDefence-24 GmbH
Dear Customer,
we have contacted DHL and initiated an investigation into this order. The package is currently being held by customs, which can take up to 45 days to process. We have informed you of this timeframe. Once the package has been returned to us, a full refund will be issued.
Kind regards,
Your HomeDefence-24 team
He does not refund the delivery fees…
He does not refund the delivery fees and my order was misleading. He does not cover the delivery costs for either return or shipping
July 26, 2025
Unprompted review
Reply from HomeDefence-24 GmbH
Dear Customer,
We would like to clarify that the full amount of your order, including the shipping costs originally paid, has already been refunded to you.
Please note that, in accordance with our terms and conditions, we only cover return shipping costs if an item was delivered incorrectly or if there was an error on our part. As this was not the case here, we were unable to refund the return shipping costs.
We hope this clarification is helpful and thank you for your understanding.
Kind regards,
Your HomeDefence-24 team
Top service
Top service . Thanks again. Will be using from now on.
10/10
May 29, 2025
Unprompted review
60 € to get from 17 joules to 20 joules...
I bought a KOMBI | Valve Powerkit.68 + FIRING BOLT inkl. PIN | HDR68 | 30J+
AND, with my hdr68, I only got from 17 joules to 20 joules...
So 60 € to get from 17 joules to 20 joules...
ANSWER TO THE SALER :
Not at all.
I did remove the reducer above the CO² capsule and I had 21.4 joules with rubber ball on the first shoot and 23 joules with the devastator with the first shoot.
So, unfortunately it is far form 30 joules ...
Moreover, there is less power for the next shoots. So the first shoot is the most powerful and after you get a decrease...
I am disappointed.
February 21, 2025
Unprompted review
Reply from HomeDefence-24 GmbH
Thank you very much for your feedback!
The offer refers to the HDR68 in the 7.5J version. The 16J version also requires the removal of the reducer above the CO² capsule in order to achieve the full effect of the combi kit.
HIGHLY ADVICE TO AVOID THIS STORE
The item i received was milled incorrectly not making it fit at all. I notified the store through email but never got any responce at all! so i reported it as a return to the store wich had to be approved. now the seller removed my return!! mailed agian no responce at all!!
HIGHLY ADVICE TO AVOID THIS STORE
i will remove my revieuw after the matter has been resolved. and the seller stops ignoring me because they have sent me a faulty badly milled item
December 20, 2024
Unprompted review
Vey bad communication
Vey bad communication. I had to ask the same thing 4, 5 times to have one (very) incomplete answer. Right now they don't have anymore in stock what I wanted to buy. Very upset because of this,
August 30, 2024
Unprompted review
Reply from HomeDefence-24 GmbH
Dear customer,
Thank you for your feedback. We always endeavor to respond to requests as quickly and in as much detail as possible.
Unfortunately, at the moment we are unable to understand exactly what specific concern you are addressing. We can only pass on the information that is available to us.
We are sorry that the requested product is currently not available. However, you are welcome to receive a notification as soon as the product is back in stock.
Yours sincerely
Your HomeDefence-24 Team
Help 17.3mm glass breaker does it fit the HDR68 REVOLVER
Can someone confirm the aluminum 17.3 glass breaker fits the HDR68 REVOLVER.
March 3, 2024
Unprompted review
never get my items
I must change my review after I saw is not the seller faulty , the border security make my life difficult. Finally I got the items after almost 2 months .
Thank you
December 4, 2023
Unprompted review
Terrible customer service
Terrible customer service , also can't seem to keep there word from a verbal deal to a written this company is a joke laughable there products do not increase performance , do not achieve more power everything they sell is a gimmick and not worth what there asking if im lying go look at the YouTube videos of products being tested 😉 all you need to know
November 1, 2023
Unprompted review
Sorry
Sorry. Very good mould, does exactly what's it's supposed to highly recommend.
April 25, 2023
Unprompted review
Pleasure to do business with
Pleasure to do business with. Top class customer service. Highly recommended.
September 1, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.