homedesignoutletcenter.com Reviews 242

Great service and support, customer service is good! Product works well exactly as described

They have high quality low priced great cabinets, both for kitchens and bathrooms. I've installed both types of their cabinets. I send most of my customers to choose these cabinets for their own homes.
They offer custom countertops, add a nice granite or quarts countertop to complete the cabinet. The best part is they offer professional design services. You can only imagine how beautiful these cabinet look when installed.
PS. For bathroom renovations, their vanities and tiles are really really hard to beat in quality and price. They also have a nice selection of toilets, faucets and other accessories. Most vanities are in stock, ask for pick up specials. Tell them Rick sent you, lol

I was searching for a vanity with a quartz top which I had trouble finding until I found home design in Secaucus. They offered custom fabrication for all of their bathroom vanities. They had the top fabricated and delivered my order free of charge within a week!!! I was surprised when I got a call to state my order was ready. I couldn’t be happier with my purchase. I recommend this place to everyone!

Vanity is nice but showed up damaged (bottom right corner) and driver refused to take it back. Caulk job on vanity sinks was not up to par, gaps and holes everywhere. Not what I expected from the product or delivery service. I will not buy through home design outlet center again.

We have purchased two vanities,counters and wall storage from the Miami store and have been very happy. Along with the products and in-store service, the delivery men, Thomas ad Humberto are top notch. Thomas has delivered items to our home twice and both times, he has gone above and beyond with his thoroughness and helpfulness. When I mentioned that I wish the wall cabinet I bought still came in gray (the website showed the gray version was discontinued), he told me that there was an extra one that just came in since a customer had purchased two but only decided to take one. He put me on the phone with the office and I was able to purchase it over the phone! He is someone who takes pride in his job and cares that the customer is happy! I'll be a customer again due to service like that!

I had been searching for a while, for the right vanity. When I found one on Home Design, it looked like what I wanted. The potential deal breaker was the fact that the vendor was not offering the brushed nickle finish, as I wanted, only chrome.
Sean realized this could be a deal breaker, so he told me that he would see to it that I received the finish of my choice.
It worked out perfectly, and I am very pleased with Sean's ability "step outside the box", and perform excellent customer service. He is to be commended!

NEVER USE THIS COMPANY, ANOTHER COMPANY MAY COST YOU A LITTLE MORE BUT YOU WILL SAVE IN THE LONG RUN.
THEY DO NOT STAND BEHIND THEIR PRODUCT AND YOU WILL NOT GET SATISFACTION THROUGH THEIR CUSTOMER SERVICE.

Diagnosed the issue and provided multiple options to correct the issue. All work was done as promised on time and at price. Very satisfied and will use again.

I haven't received the vanity yet so I am not sure what the condition will be when it arrives however my service experience has been FAR from satisfying. I found the site online looking for in stock vanities as I was under a time crunch to get one. They have a distribution/showroom facility right across the state from me so I was sure I could order one and have it in a timely manner. I hit the chat button and verified that if I ordered I could have the vanity no later than the following week and was ASSURED that would happen. I ordered and even put in comments that I had to have the vanity in a week. When I didn't receive a ship notice within 3-4 days I called only to find out the vanity was being shipped from across the country. Not AT ALL what I was told. At that point I am stuck because if I cancel and order somewhere else I would wait even longer. I feel I was totally duped into ordering with this company when they KNEW I would not get the vanity in the time-frame I needed it. When I called and told them what happened they said I could either keep the order or cancel it but never ever did they offer any discount, compensation of any kind, or even an apology. This is one of three bathrooms I am remodeling and I would have liked to give them future business but after this, I wouldn't order from them again, nor would I refer them. I am SUPER disappointed in their customer service and in their willingness to make it right or make amends. Worst part? I have a completely finished bathroom right now without a vanity and a house full of company coming. Not awesome. At all.

Did not have product that they said was in stock

I was told that they did not have the vanity in stock anymore. and that they had to delay the shipment for 6 weeks.
I already had planned to have someone to move it and install it for me at the original delivery date, this person might not be available.
However, the service even refused to help me move the vanity inside the building.

What a disappointment this experience has been. I purchased a vanity and sink on April 18 which the website indicated was "in stock" and ready for shipment. I received a note that the item was "out of stock" and it would be shipped directly from the manufacturer the first week of May. The first week of May came and went with no updates. Two additional emails to customer service received no response. It is now one month since I ordered the product which was expected within days. The customer service is disappointing. Another disappointment in the 21st century.

Edit: June 18, 2018

I contacted customer service on June 6 to discuss, as was asked of me, to contact them to rectify the situation. I spoke to a very nice customer service representative who took down all of my information and told me I would be contacted that day by someone to make the situation right. It has now been 10 days and I have received no other communication. This is 2 months after the original order, which was supposed to be delivered with in one week of the order.

Once again, an incredible disappointment. I cannot recommend this vendor based on their customer service record with me.

No issue ordering.
No issue with the delivery.
Everything was great.

Excellent – no reservations, I would recommend this company and product to anyone.

I am very happy with the vanities, I was able to inspect the front of one and back of another because of the way they were loaded and unloaded and they were packaged very well. They appear to be pretty solid. The only negative I have is a that I didn’t get an email acknowledging my order or giving shipping details until after I contacted your company. I had only a screenshot of my order completion and the charge had already been applied to my VISA card but had no other communication which was a little unsettling. Hopefully there is no damage to the portions of the vanities that I am unable to view and I’m excited to see how it all looks when the bathroom reno is complete. Thank you!

Everything was done in a efficient manner, after two day processing, i get a call to set up delivery, which was here the next day. I can't complain

I purchased a James Martin bathroom vanity and the carrera marble countertop. Since they try to deliver these products to a residential neighborhood via semi, there was no way we could have it delivered to our home so we thought we would pick it up at the nearest terminal. When we picked up the items we thoroughly inspected the boxes (I did not think we would have to completely open the boxes on the spot and make the person wait.) so.... we get home and opened them only to find a small chip on the top of the marble top near one of the sinks. So I called customer service and am told that since we picked this up at the terminal they would be unable to help since it could have happened on our way from the terminal to our home. Really?! The item was packaged very well and that seems a bit improbable especially considering the location of the chip. And this is after having waited for them to ship these items after numerous phone calls. The 3-5 day shipping was 8 business days. I will say, once it did finally ship it arrived at the nearest terminal in 2 days. I wasn't asking for a brand new countertop, I just thought maybe they could send someone to repair it. I did not think that was too much to ask. It is unfortunate we now have a chipped top going in our newly remodeled bathroom.

One of the best experiences ever! Great customer service, fabulous products and superb curbside delivery. My bathroom renovation looks fabulous! Thank you for making the process so easy.