Homeemergency Reviews 

Rubbish service. I called to log an issue and the automated messages on the call said the fastest way to report and handle issues is via their portal and to only stay on the call in an absolute emergency. Got an automated text with the portal link so I hung up. Filled a ticket request which did not progress for over a day. I rung up the number, waited 40 minutes in the queue and managed to speak to someone who said the claim was on hold as they need to speak to someone to verify the claim (which they did on the phone). So much for the portal being the fastest way. The engineer who attended did not resolve the issue fully. So I filed another claim via the portal and it did not progress for 6 days. Rung up the number and was told that it was stalled due to some other issue.

Bottomline is that the portal is not the fastest way, it is a big void where they put all their claims. The only way to get an answer is to ring their long waited phone lines. Be prepared for an hour or more of wait time.

Worst experience ever.

It should be negative star not even 0
It should be negative star not even 0. Home emergency service after validating says will take 4hr then gets text in hr saying will take 9-24hr for someone to come for a hot water tank leaking in the loft, damaging roof and electricals (even though stopped fresh water) calling again after spending time explaining it said will cancel next day booking and will find someone tonight. Again waiting few hour no update so called back they said cannt get anyone only next day 9-24hr window is open, told them house is becoming unsafe when water is already off, cannt stay with family they said will arrange hotel stay, will book and will call me back. Waited 30 min no call so called again back and said sorry we cannt book anything for night when I can find hundreds of hotels nearby with availability in bookings.com or hotels.com. Stupid excuse saying the booking partner cannt find anything. Every time lied and don’t even care to callback with update or say sorry, for searching emergency plumber they all did was dropped an email to some vendor and kept waiting. This isn’t an emergency service and insurance is fraud! Stay away from the fraud company! It’s all to do with cost of emergency as plumber charge less in business hours rather night rates! Complete nightmare.

Terrible service. Keep sending 1 person who know nothing, and totally broken my boiler.