Homeenergygroup Reviews 7

Had problems with our solar set up. Knowledgable, very responsive and saved us £££ on call out fee’s with a simple fix. Highly recommend.

Shocking customer service. I bought additional solar batteries for my system and was very happy with the product. I then gained a fault and had to reach out for help. I was advised it was the inverter and then radio silence. In the end I got rid of the faulty battery and let the company know. All I got was can we help you with anything else! Shocking. Promote the Hanchues brand yet customer back up is shocking

I was looking to expand my existing LuxPower system with additional batteries and, after obtaining numerous quotes, Tracy from HEG stood out by providing a very competitive price along with clear, helpful information. This gave me real confidence in HEG’s experience and expertise.

The batteries were installed within a few weeks. About a month later, I encountered an issue and contacted Lorraine in the technical department. She arranged for an engineer to attend promptly, who quickly identified a simple oversight — the battery breaker switch had not been turned back on following a power cut.

Over the Christmas break, I noticed the breaker began tripping repeatedly and was later found to be faulty. Lorraine and Tracy kept me well informed after the holidays and arranged for the engineer, Bailey, to return and replace the breaker. Since then, everything has been working perfectly.

The team’s responsiveness and excellent aftercare have given me complete confidence that I made the right choice in choosing HEG.

Home Energy Group Ltd is the best.
They went above and beyond to help me.
A previous company botched fitted a VP panels and Battery Inverter system, then went into Liquidation, before issuing any completion paperwork.
Home Energy Group Ltd are the only company who willingly rectified all the previous installation ensuring everything was correct , safe and issued all the paperwork required.
Again I reiterated Home Energy Group Ltd will always be the first company I will go too. I WILL ALWAYS RECOMMEND THEM .

Great service (thanks Tracy) transparent competitive pricing. Fast delivery. Very responsive.

Called quite a few companies re installing a battery storage system in my home. Most were quite pushy, and some gave suprious information, infact some hadn't a clue what they were talking about. When I called HEG, I was given some good easy to understand helpful information, they asked me some questions and advised on a battery system. They gave me a quite reasonable quotation for a battery system to suit my needs. I checked the battery manufacture the installer online. They answer the phone promptly and always helpful. I agreed a system, and a price and the two electricians that installed the system have done a good job, they left the house clean and explained the system before they left.