homefromhomestore.co.uk Reviews 

I got a quote a week before I needed the furniture picked up and was told delivery will be confirmed on the third day. Despite emphasising the urgency of the removal and the need to confirm pick up- 2 emails sent and an attempt to phone on that day and told to wait up to 7pm. There was no answer until the next day. By this point one of my items had moved on- a simple 'I'm afraid it's not worth our time now, apologies for not getting back to you when we said we would.' would have been courteous, instead no apologies but it's all my fault for leaving it so late. I admit it was late yes, but I expect someone to do what they say they will do and if not own up to it. Courtesy does not cost you anything.

Friendly and helpful staff who went out of their way to help when I was collecting my furniture, great range of quality items to choose from, 5* service, can highly recommend.

Spoke to Carol earlier today, who was so rude. I have never been shouted at in an email with FULL ON CAPITAL LETTERS. I dont know how she can be in a customer service role when dealing with people and have a bad attitude. Thank you Carol for the attitude, but I choose not to accept your gift today. Good luck sellers in future - DO NOT USE.

Send them photos of a sofa to collect with details (ie no damage but sofa faded on the top compared to back). Sent photos through and details of condition. They agreed to collect. Turned up, nice guys, called the office to check it was ok because it was faded. Carol then changed her mind and said she didn’t want it. She hung up on me.
Had they said we will take it depending on condition or just no we don’t take faded sofas I could have made other arrangements.
You are better of giving furniture away than using these guys. They are not reliable so if you need something removed DO NOT use these guys.