Homefurnishingsuk Reviews 

I was very dubious when it came to ordering from this site – especially with the mixed reviews and us living on a first floor flat! I finally plucked the courage and placed the order, I paid extra for an AM delivery. The delivery was spot on! Infact, when he called I was still in bed and had to jump out to get my gown on.

The delivery guy was lovely! And even though it’s down to the driver’s discretion if he wants to take it upstairs for you (in my case he probably felt sorry for me, and was about to) – then saw my husband lurking around the corner. HA!

My husband and I took the bed upstairs and putting the bed together was a breeze! The only thing I could say was the (wood) provided for the headboard seemed quite flimsy and looked like it had a chunk broken off. So my concern with that, is I hope it holds the headboard in place! But do they offer replacement woods stands?

Other than that, the bed is beautiful and looks exactly how I pictured it and even more so it looks so glam!

Thank you!

jameel Delivered on time and provided a great service thank you

Great service by Jameel in helping the super king size divan in my house. Extremely appreciated.

ordered the bed and mattress on line. Bed delivered on the day. When we opened the packed bed one of the draws was wedged closed. Seems like it was damaged in the manufacturers factory and they let it go through the system. Advised Home Furnishings and they replaced the bed without any quibbles. When they took the damaged bed away I forgot I had not removed one of the link bars and they have agreed to pop it back in the post to me. Excellent customer service. My daughter bought from this company and was also very pleased

Ordered a new mattress, set the date for delivery, easy website, had a call to say that it would be delivered on my chosen date. Excellent service. Had huge problems with another company, wish I had come here first.
Would I recommend this company, without a doubt. Keep the great service going.

HomeFurnishingsUK - Sajid Hussain

DO NOT BUY FROM THIS COMPANY
Ordered double divan

Had to order via phone as website frozen, call centre were dismissive. Bed arrived without castors, or instructions to fit plastic bits that go underneath. Also mattress did not have handles unlike photo on website. Asked for exchange and refund as handles needed to turn mattress. Referred to above person who did nothing for two months, threatened with Trading Standards and offered £15 refund. Laughed and said I wanted replacement mattress. Hussain attempted to stall again by asking me to wrap mattress. Pointed out as they do not include fitting of bed or indeed lifting it upstairs for customers even though recovering from broken ankle so I could not oblige. Asked if I had used mattress, pointed out that if I had it would make no difference to the cause of complaint. Eventually after 12 weeks received replacement mattress. Delivered early even though I gave times I was available by very rude driver. 4x Drawer base so poorly made, drawers could not hold the weight of a tissue as only glued together and fell apart.

Company have no respect for consumer law are rude, time wasting and provide a poorly made product.

They have no quality control. no customer service training and rely on a business plan of just just one purchase per customer as no-one would ever recommend. I have since bought two beds elsewhere with excellent service.

Like others have mentioned the delivery driver (Jameel) was most helpful and obliging when he delivered my new bed. His help and cheerful disposition made up for the slight delivery day problem - well done

5***** Couldnt have been better amazing! I had Jameel and he was amazing and even called me the night before to check best time for me and directions not many do that anymore and was great to see! and despite being in a top floor flat Jameel also carried my bed all the way up to my door and helped me to get the bed inside truly amazing! Best service I have received in a long time! So good that I am posting my feedback within 5 minutes of delivery :)

the courier (Jameel) very helpful - kindly helped me with the mattress and the bed. Highly recommended

I was given a date and time but the truck broke down I was soon contacted about the delay it came same day not 3 hours late as told but within 2 hours the drive called half hour before his name was fanton and he knocked showed me the paperwork and explained what was going to happen and as he brought each piece in we ticked it off the list he was very helpful polite and very cheerful I would reccomend them to anyone I'm that satisfied I'm ordering another bed can't praise the driver any more than I have

I only read the previous reviews after I was asked to leave a review of my experience by the very efficient and prompt driver Faton ...he rang at 14.20 and said he would be 30 mins he pulled down my drive at 14.50 and carried the mattress in on his own and was very courteous.
My experience of HF UK from start to finish was nothing other than first class.... rang them agreed a price ....having been given excellent advice .....was told it would be delivered the next day ....which it was ...mattress as described delighted with it.
Maybe if I'd have read the reviews before I ordered it might have put me off buying from HF ....I'm glad I didn't .....which goes to prove that old saying 'take as you find' I found HF to be nothing short of ....shopping as it should be .
David Brewer Halifax
A very satisfied customer

Whatever you do, DON'T buy from this company. Their website looks very nice but their customer service is utterly shocking. They consistently ignore communications and when you do eventually get hold of them, they try to fob you off with excuses. I had to threaten them with further action to make them cancel the order and refund payment. Your money is not safe with them. There are plenty of other online bed retailers out there, use one of them instead unless you have a desire to endure a lot of problems and hassle trying to buy a bed. They will treat you like garbage.

Nothing wrong with the product we bought - my mistake for not measuring properly - but returning has been a nightmare. Took several days to get "permission" to return the product, now HFUK are denying having received it despite the delivery driver ringing us 5 minutes prior to delivery to double-check the address and being totally content that he delivered it to the right person. Challenged HFUK to confirm whether the signature is for someone who works for them, met with silence ever since. Reading the other reviews I am clearly not alone. Going legal within 48 hours if nothing changes.

If Del Boy and Rodney sold beds, this would be their business.

Bought a bed off these jokers off Ebay. What actually arrived wasn't the same as the one in the photo and even though they say 'Made in the UK' the boxes they sent said 'Made in Malaysia'. They also wanted extortionate fees (£55) for me to return their '"product" back to them (ignoring my consumer rights as a consumer)
"Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund"
The bed was very poor quality AND not as described...unless Malaysia has been relocated to GB.
And the customer service is one of the worst I've ever had to deal with. Quite arrogant really.
Do yourself a massive favour and avoid these comedians like the plague.

Item: 2 pairs of chairs

Item was ordered 27 Dec, 2015 but arrived mid January! and was a cheap knock off not matching the item description. Ok an honest mistake. So I raised a return request to which Homefurnishings provide a postage label with £0 value. I walked almost a mile with 4 chairs in boxes to find this out at the local post office.

Ok stay calm. I then called homefurnishing only to be hung up on twice when I mentioned ebay and was told I had to pay for the return, some £50 pounds! So I contacted ebay and to be fair they sorted it out by providing a postage label and rules against this company although I couldn't leave feedback for some technical issue hence this honest feedback.

Summary: northern monkies

This is without doubt the most incompetent, lying, rude and unprofessional company I have had the misfortune to deal with. I have a mail chain of over 70 mails, maybe 20 calls and it took me going direct to the manufacturer to get the problem resolved after 8 weeks.
Just DONT use them. I have had to involve trading standards and looking at the other reviews I am not the only one. I can't believe they get away with it. I would name the people directly but they will only remove the names. They should all be fired and the company closed down.

We have been told for two days now that the mattress is being delivered "today". Neither day has it come. The first day the courier phoned me to say 'there was no flat number' on the order and he had already left; I asked him to phone the next day before arrival so I could leave work to come for delivery. This afternoon I took the call, was in the flat within ten minutes, but after waiting 45 minutes, nobody came. I could not get through to the courier despite ringing many times, and in the end left a voicemail to say that I had to return to work. I was unable to get through to anyone at the delivery office, but will be trying to phone them in the morning. Neither time has any note been left to say that someone has come to deliver and I haven't been there.
As you can understand this is a very frustrating situation, especially considering we ordered the mattress almost a week ago.

I ordered a 'super king size' bed online with these guys, and when I placed the order it duplicated the order a further two times, resulting in my card being charged three times in total.

I initially rang my credit card company, but rang Home Furnishings afterwards, and they just sorted it out no bother, refunding my card straight the way.

My bed turned up next morning on their free next day delivery service, and the driver was a really nice guy who helped me to get it up to my first floor apartment.

Oh.....and the bed is amazing!!

All in all very happy with the service, and yes, I would most certainly recommend them to other online shoppers.