Home Garden Direct Reviews 

289
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer support, noting how remarkably helpful and responsive the team is when resolving unexpected delivery or product issues. People also appreciate the impressively fast shipping times, smooth ordering processes, and durable, high-quality furniture that looks wonderful and matches online descriptions perfectly. Some reviewers were not happy with assembly difficulties, mentioning that certain screw holes were misaligned and parts were quite hard to put together properly. Additionally, a few individuals noted that occasional missing components or delayed shipments required extra patience and coordination to resolve successfully.

What people talk about most

Product

Consumers find product quality to be satisfactory, noting that items arrive as advertised and provide great... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times and... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are well built, look great, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional communication and... See more

Order

Customers had positive experiences with order, highlighting the smooth process from purchase to delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can... See more

Company replied

Rated 5 out of 5 stars

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... See more

Company replied

Rated 5 out of 5 stars

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... See more

Company replied

Rated 5 out of 5 stars

These chairs are strong and beautiful. Buying experience was easy. They arrived in two days which was brilliant. Luckily my husband is handy and put 16 legs on. The only thing was legs were pale and l... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Cane Furniture Store
  4. Furniture Manufacturer
  5. Outdoor Furniture Store

Written by the company

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

289 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(289)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely delighted with my new garden…

Absolutely delighted with my new garden set.
Nick was brilliant when I was purchasing and the delivery was very smooth and bang on time... here's to a great summer on my new set... thanks guys

March 23, 2026
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi Toni,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Very happy with purchase

Purchased a cream accent chair. Delivery was very good. On time and no issues. Chair was very easy to build and is definitely worth the money paid. Would definitely recommend and would use them again.

February 27, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi Wendy,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Tivoli sofa bed

Lovely product and such a speedy delivery

February 17, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi Elaine,

Thank you for your feedback, much appreciated.

Kind regards

Rated 5 out of 5 stars

Bed settee…

The two men delivering my bed settee were friendly and helpful
The item purchased is everything it said in the description and what I expected
Lovely bed settee looks fabulous in the spare room and is comfortable for a stay over

February 12, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Goods arrived on time.

Goods arrived on time.

February 13, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi June,

Thank you for your feedback, much appreciated.

Kind regards

Rated 5 out of 5 stars

Great product great price

Standard of dining table and chairs is very good quality for the price paid. Also very quick delivery.

February 3, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your feedback, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Great service

Very happy with product - large mirror

February 2, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your feedback, much appreciated.

Kind regards

Rated 5 out of 5 stars

I absolutely love my chairs

I absolutely love my chairs. Sturdy, well made and make my room look beautiful- I get so many compliments on them!

December 3, 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Yasmin,

Thank you for your feedback, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Great service and item

Great service. I had a question and contacted customer serice. They were helpful and resolved my question quickly. The item i bouvht was lovely and great value for money.

January 20, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi Tina,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

prompt delivery

Good service very prompt delivery and lovely chairs!

January 26, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your feedback, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Was very helpful

January 15, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi Paul,

Thank you for your feedback, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Really easy to order

Really easy to order . Very friendly helpful staff when I rang for an order update. The sofa bed was very good quality and a very reasonable price. I would definitely order form Home Garden Direct again.

January 5, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi Christine,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Fault with one chair dealt with…

Fault with one chair dealt with extremely quickly and replacement sent

January 9, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi Gina,

Thank you for your feedback, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Excellent customer service ⭐⭐⭐⭐⭐

I ordered 2 x large wall mirrors and one arrived broken. I sent photos of the broken mirror & very quickly received a response & a replacement was sent promptly. EXCELLENT customer service & communication. I will definitely use these guys again ⭐⭐⭐⭐⭐

January 7, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi Amanda,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Rated 3 out of 5 stars

My original product had some damage…

My original product had some damage however the online chat agent rectified this by sending a replacement drawer front to me, new one arrived, not perfect but better than before

January 2, 2026
Home Garden Direct logo

Reply from Home Garden Direct

Hi Tracey,

Thank you for your feedback and apologies that you were not happy with the replacement.

I had sent you a message earlier today to make sure that everything was alright with the replacement. I am happy to resend another drawer front, please reply to my e-mail and let me know and I will arrange this for you.

Kind regards,

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