homehealthcareshoppe.com Reviews 

192
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and high-quality products that arrive quickly, making it easy to obtain essential health items not available locally. People consistently note that ordering through the website is smooth and straightforward, while customer support handles initial inquiries efficiently and provides prompt responses. However, some reviewers were not happy with the communication regarding back-ordered items, noting that they received no automatic updates about unexpected delivery delays. A few people also mentioned experiencing very long shipping times through postal services or receiving incorrect products that required complicated replacements.

What people talk about most

Order

Customers had positive experiences with order, frequently praising the ease of placing purchases and prompt... See more

Product

Users describe positive interactions with product, expressing deep satisfaction and gratitude for being able... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that orders arrive promptly and... See more

Response time

Customers consistently note ambiguous experiences with response time, as reviewers frequently praise the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Home Health Care Shoppe is attentive and responsive. My order was processed very quickly, payment was easy, and the shipping was excellent, especially considering the distances and the fact that two c... See more

Rated 5 out of 5 stars

Very grateful to get this particular brand of Tylenol for back pain. It arrived without issue and relatively quickly. Thank you so much!

Rated 5 out of 5 stars

My order was processed quickly and arrived without any issues or concerns. We are relieved to know we can obtain this product when we need it. Very happy with our experience.

Rated 5 out of 5 stars

This Company continues to provide fast, excellent service. It's been 9 years since my first purchase from Home Healthcare Shoppe, and the service continues to be outstanding, providing the opportun... See more


4.6

Excellent

TrustScore 4.5 out of 5

192 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(192)

187 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered on September 6

Ordered on September 6 - sent an email on 8 requesting expedited delivery - told they would look into it - no response after - sent email requesting update - told it was late due to back order - then told they were looking into it…. Still no delivery… can’t phone as calls are not answered…

VERY POOR CUSTOMER SERVICE - WILL NOT DEAL WITH THIS BUSINESS AGAIN

September 24, 2026
Unprompted review
homehealthcareshoppe.com logo

Reply from homehealthcareshoppe.com

Brenda, unfortunately the seat pads are on back order and for that reason we had to refund you the money. Please accept our apology.

Rated 5 out of 5 stars

Source for hard to find pain relief

I was extremely pleased to find a source for Voltaren gel, at a strength that was not readily available elsewhere, and which provided much needed pain relief. Entire process was seamless, expedient, and very user friendly. Shipping was quick. Will definitely shop here again!

September 16, 2026
Unprompted review
Rated 1 out of 5 stars

Order Never Shipped and Customer Service Was Nonexistent

I placed my order with Home Health Care Shoppe on September 3, 2026, and received an order confirmation. After nearly two weeks, I still had not received a shipping confirmation or tracking number. When I checked their website, my order status still showed “Not yet shipped.”

I called once on September 16 and twice on September 17. No one answered, so I left voicemails, and not one of my calls was returned. I also emailed on September 17 asking when my order would be shipped and received no response. I later emailed again requesting that the order be cancelled and refunded because it still had not shipped. Again, no response.

Then, on September 18, I received an email asking me to confirm whether I had received my order. The options were that I had received it, that I had not received it in which case I was told to wait another 24–48 hours and contact Home Health Care Shoppe or that I had cancelled my order. I found this ridiculous considering I had already contacted them multiple times by both email and phone and every attempt had been ignored.

They eventually sent me an email on September 18 confirming that my order had been cancelled and that was it nothing more. No apology, no explanation for why an order placed on September 3 had never shipped, and no information about when my refund would be processed or when I could expect my money back.

Their website may show good products, but based on my experience, their customer service is horrible. You should not charge customers for products, fail to ship their orders, and then ignore their emails, calls, and voicemails. To make matters worse, my bank charged me a $3 transaction fee, so I lost money on an order I never even received. I will never order from this company again and absolutely do not recommend them.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been ordering from the store for…

I’ve been ordering from the store for the last few months and I’m extremely pleased with the services.
My orders arrive in approximately 7 days and have been delivered in good condition and according to order.
The product is just as described and within any expiration dates. I highly recommend ordering from them.

September 20, 2026
Unprompted review
Rated 4 out of 5 stars

Very good transaction

The items arrived in good order. The only thing I would ask would be for the vendor to send real-time package updates. Aside from that, excellent transaction. Thank you

September 12, 2026
Unprompted review

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