A good sales experience with Ian who visited our home. 1 star knocked off as there were some initial admin / communication problems after the order was placed with the head office which was rather fru... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone I have spoken to during the process has been great. However communication between point of sale to fitting was poor. Have to add that Fitting on the day by John was excellent- who was very... See more
From initial contact to the fitting of the stairlift all the staff of Homelife Stairlifts were polite and helpful with no presure for an early contract. Lee kept me up to date on fitting date. Nathan... See more
Engineer Paul turned up at expected time despite very bad weather. Explained everything well asked about the main user and their needs. Installation took the time he said it would and his attention to... See more
Company replied
Company details
Written by the company
If you're looking to regain your independence or feel more confident using your stairs, look no further than Homelife Stairlifts. We believe that you deserve to feel secure and empowered in your own home, which is why we offer affordable, high-quality stairlifts that can help you take control of your life.
Contact info
3 Mill Field Road, Cottingley Business Park, Bingley, BD16 1PY , Cottingley, United Kingdom
- 08081754400
- Annabelle@homelifestairlifts.co.uk
- homelifestairlifts.co.uk
4.4
Excellent
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stairlift yes, handbook, no
The stairlift was installed quickly and efficiently by a friendly engineer. The handbook, without which the stairlift says it should not be operated, has not yet been received
January 30, 2024
Unprompted review
Reply from Homelife Stairlifts
Good morning,
Thank you for your honest review, a user handbook has now been posted out to you. Thank you for your patience.
Kind regards Annabelle
Brilliant company from start to finish
Excellent company from start to finish. From phoning them they was out the next day to give a quote , all installed the following week by a very friendly fitter who installed it in a couple of hours. And it's the best thing iv ever had.i would and have recommended homelife stairlifts to everyone.
November 20, 2023
Unprompted review
Reply from Homelife Stairlifts
Good morning,
We are glad to hear how Homelife Stairlift has helped you. Thank you for the positive review and your honest feedback.
Kind regards Homelife Stairlifts
The stairlift is very good exactly what…
The stairlift is very good exactly what was needed works well easy to use,the only drawback was the installation of lift long standing installation date was cancelled at short notice which caused a lot of problems information was as rare as hens teeth on this subject, but all works well now.
January 4, 2024
Unprompted review
Reply from Homelife Stairlifts
Dear Des Hicks,
Thank you for taking the time to post your review. Unfortunately, during the festive period, we encountered some unforeseen complications that affected the delivery of your stairlift.
I can assure this is not reflective of our usual high standards. Customer satisfaction is of the utmost importance to us, and it is very uncommon for installation dates to be moved or cancelled, we are very sorry that you experienced this.
That’s said, it is great to know that you are happy with your new stairlift and are benefiting from its ease of use.
Kind Regards, Hannah – Homelife Stairlifts
Not was discussed
Owing to the weight requirements it had to be the heavy duty unit. We were advised to clear the landing of a storage unit to allow the chair to stop on the landing. The unit sent stopped on the top of the stairs, after a discussion with the company the told me that the unit could not handle a run off to the landing.
so a disappointing result for over £4000.00.
It would appear that other manufacturers stair lifts can do the job we thought we were getting. At least the wife doesn't have to crawl up the stairs anymore, & once we have secured additional funding we will replace the stair lift for another manufacturer
January 9, 2024
Unprompted review
Reply from Homelife Stairlifts
Dear Kenneth Macrae,
Thank you for your honest review, we are sorry to learn of your dissatisfaction and that on this occasion our stairlift does not meet your personal needs.
As our curved stairlifts are bespoke to the stairs and users this is a very rare situation, and we are disappointed to learn of your case.
As a company, we strive to provide the best possible service with clear and consist of information on the products and services we offer.
I can assure you that we do not mislead or misinform our customers and it was never our intention for you to misunderstand the order you placed.
We apologise for any inconvenience caused and if you would like to discuss this any further, please call our Customer Service team on 01484 516777.
Kind Regards, Hannah – Homelife Stairlifts
Safety
Excellent service, felt safe having someone I did not know working in my home, would recommend.
February 14, 2024
Unprompted review
Reply from Homelife Stairlifts
Good afternoon Jill,
Thank you for the positive review and your honest feedback.
Kind regards Homelife Stairlifts
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.