Homelife Stairlifts Reviews 

191
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their outstanding helpfulness, polite attitude, and clear explanations provided throughout the entire process. People consistently mention that the stairlifts function wonderfully, while skilled engineers ensure a smooth, efficient setup with minimal disruption and zero mess left behind. However, some customers also noted occasional communication gaps and unexpected delays regarding after-sales support or scheduling initial installation appointments. A small group of reviewers experienced difficulties reaching out for assistance or obtaining prompt replies from management when specific technical problems or service issues arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting they were friendly, professional, and helpful... See more

Service

Customers had positive experiences with service, highlighting the polite and helpful staff from initial... See more

Product

Reviewers highlight positive aspects of product, noting that the stairlifts make a huge difference in their... See more

User experience

People report positive experiences with user experience, highlighting an efficient and straightforward... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good sales experience with Ian who visited our home. 1 star knocked off as there were some initial admin / communication problems after the order was placed with the head office which was rather fru... See more

Company replied

Rated 4 out of 5 stars

Everyone I have spoken to during the process has been great. However communication between point of sale to fitting was poor. Have to add that Fitting on the day by John was excellent- who was very... See more

Rated 5 out of 5 stars

From initial contact to the fitting of the stairlift all the staff of Homelife Stairlifts were polite and helpful with no presure for an early contract. Lee kept me up to date on fitting date. Nathan... See more

Rated 5 out of 5 stars

Engineer Paul turned up at expected time despite very bad weather. Explained everything well asked about the main user and their needs. Installation took the time he said it would and his attention to... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

If you're looking to regain your independence or feel more confident using your stairs, look no further than Homelife Stairlifts. We believe that you deserve to feel secure and empowered in your own home, which is why we offer affordable, high-quality stairlifts that can help you take control of your life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(191)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A pleasant experience from start to…

A pleasant experience from start to finish.Took time to explain everything and felt no pressure. Every part of it was handled very professionally.

February 6, 2025
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you for your kind review.

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

Help given in need

I needed a stairlift in an emergeny. Everyone pulled out the stops and help me acheive it.
The video of the stairlift on Homelife was excellent for my making my choice. The gentleman who measured, did so with extreen care and the fitter worked efficiently with great attention to detail. He explained clearly how to use the lift and stayed until I was sure and was able to practice then leaving everything clean and tidy.
I can thoroughly recommend this company to give satisfaction with care.

November 22, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you. We’re delighted our team could assist you in an emergency and that our video helped with your choice.

It's great to hear our surveyor and fitter provided the care and attention to detail we pride ourselves on.

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

Breath easy

Their rep was highly knowledgable and efficient, the fitter the same.Now I am not out of breath going upstairs. no more stairs.Worth every penny.

October 1, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you for your lovely review! We are happy to hear all is well.

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

First class.The company made each step of the…

The company made each step of the installation of our stair lift easy The process was clear . Quick and efficient.
The fitting was arranged and done to time. It was a pleasure to have your fitter complete the lift.
Since that time my husband is needing more help and the lift is
Now very helpful.
We are absolutely delighted with
The lift .

February 4, 2025
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good afternoon,

Thank you for your review! We're delighted your stairlift installation was smooth and is making a difference for your husband.


Kind regards, Homelife Stairlifts

Rated 5 out of 5 stars

Competent and efficient

I was in hospital when the survey was done and the tech could not have been more considerate or helpful, calling me with information etc. Ash came to fit the lift 2 weeks later andinpressed with his quiet, competent manner. He did not spend ages on his mobile (as do many workers these days) but got on with the job in a most efficient manner. He demonstrated it most ably, cleaned up admirably and went on his way. As I couldn't et down the stairs it was a necessity but it has made a great difference my mental state as I no longer worry if I cant get up the stairs. I now know that I can. As kit goes it's a great piece of kit too. Well made and sturdy. Thank you.

October 11, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you for your kind words. We’re glad our team provided great service and that your stairlift has made a difference. If you ever need anything, we’re here to help.

Kind regards Homelife Stairlifts.

Rated 5 out of 5 stars

Does what it says on the packet

Does what it says on the packet! Takes us up and down safely. Fitting was undertaken by Alwyn who is clearly a very experienced and competent engineer.

January 7, 2025
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you for your review. We are glad to hear about your positive experience.

Kind regards Homelife Stairlifts.

Rated 3 out of 5 stars

Good but aftershave disappointing

The sale,description,quality and installation was excellent.
Unfortunately my father was admitted to hospital 2 days before installation and passed away in hospital 3 weeks later and therefore never used the stairlift.
I was surprised and disappointed to discover the company did not offer a buy back option.

December 15, 2024
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

We're truly sorry to hear about your loss, and our heartfelt condolences go out to you and your family during this difficult time. We understand how challenging this situation must be. We strive to provide the best possible service and support, and we regret that we were unable to meet your expectations in this instance. While we don't typically offer a buy-back option, we'd be happy to discuss any other potential solutions with you. Please feel free to reach out to our customer service team, and we'll do our best to assist you. Thank you for your understanding.

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

The stair .lift has made a big…

The stair .lift has made a big difference to my quality of life,I am no longer crawling up the last few stairs I wish I got one installed earlier.
The team was great in helping me choose the lift that suited my needs,any questions I had Lee was always on the other end of the phone to answer them.
When it came to the installation Ash could not of helped me more, he went through everything with me ,left everything clean and tidy after he finished. He even went out of the box and fitted me a spare grab rail I had just to help my keep my balance at the top of the stairs.
I have no complaints at all with the service I received a genuine 5star review

December 16, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good afternoon,

Thank you for your lovely feedback! We're delighted to hear how your stairlift has improved your daily life. Lee and Ash will be thrilled to know they made a positive difference.

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

great stair lift and company .

very quick and helpfull fitter .with in four weeks of me given them my order it was in and working .very happy with the lift works well .thanks to all .

December 10, 2024
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good afternoon,

Thank you for your review. We're thrilled to hear you're happy with your stairlift and the service you received. While we aim to deliver exceptional service to all our customers, we're proud to share that your stairlift was installed in just 4 days! Your satisfaction is our priority, and it's wonderful to know everything is working well for you. Thank you again for your kind words and for choosing us.

Kind regards, Homelife Stairlifts

Rated 5 out of 5 stars

My husband is delighted with the stair…

My husband is delighted with the stair lift. I and my back are delighted too! I no longer have to follow him up the stairs. The lift is extremely easy to use, and we are impressed with the safety devices. The person (Lee I think) who installed the lift was polite, helpful and made sure we understood how to use it. Thanks Lee
I would definitely recommend this lift to anyone who has problems walking up and down stairs.For my husband,who has mobility issues, it is a god send. Diolch yn Fawr in translation Thank you very much.

November 19, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good afternoon,

Thank you for your lovely review! We're so pleased the stairlift has made such a positive difference for you and your husband. It's great to hear Lee provided excellent service—we’ll pass on your kind words.

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

First class from start to finish at a…

First class from start to finish at a great price. Special mention to the fitter who was excellent and helpful in all respects. Stairlift itself is trim and tidy.

November 18, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you for your kind and honest review. We are pleased to hear you are happy with your Homelife Stairlift.

Kind regards, Homelife Stairlifts

Rated 4 out of 5 stars

Installation was on the day promised…

Installation was on the day promised even though it was later than i assumed tey would continue working. We were impressed by this.

October 17, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you for your review.

Kind regards Homelife Stairlifts.

Rated 5 out of 5 stars

Great Yorkshire Service

Every person who works for Homelife Stairlifts gives 100%.

November 19, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good afternoon,

Thank you for your review.

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

Start to finish, just so easy!

Start to finish, the company did exactly what they promised!
From a quickly arranged survey (at my request) to manufacture and fitting within the promised timescale - excellent! Just delighted to have such reliable service.
Fitter was excellent - very polite, clearly very knowledgeable and finished within the time he’d estimated.
Very tidy, too, with no mess and thorough explanation of the workings before a test run!
The lift itself is very well presented and looks pleasing on the eye.
Dad is delighted and wondering why he resisted so long!!

October 22, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you. Our team always aims to make the process as seamless as possible, and it’s wonderful to know our fitter’s professionalism and attention to detail made a difference. We’re thrilled your dad is enjoying his new stairlift.

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

So easy to order the stairlift.

So easy to order the stair lift and it was installed within a week. It has changed my life beyond all recognition.
I paid for it by taking a credit card with 0% finance for 21 months and paid for it over a shorter period to suit me. The staff were friendly and extremely supportive and explained everything fully, and I’m nearly 80.

July 10, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good morning,

Thank you for sharing your experience! We’re thrilled to hear that your stairlift has made such a positive impact on your life. It’s wonderful to know that our team provided the support and guidance you needed throughout the process. We're always here to help if you need anything further—thank you for choosing us!

Kind regards Homelife Stairlifts

Rated 5 out of 5 stars

This stairlift has been a life changer

This stairlift has been a life changer! I now enjoy a new independence and less back and legs pain!! From the first visit to the installation everyone has treated me with respect and willing to answer any questions that I had. Special thanks to ASH, the engineer, as he had to tolerate my chatting!! The follow up by Lee has been great too. Altogether a great company who I would thoroughly recommend.

October 17, 2024
Unprompted review
Homelife Stairlifts logo

Reply from Homelife Stairlifts

Good afternoon,

Thank you. We’re delighted to hear your stairlift has made such a difference to your independence. Our team, including Ash and Lee, take pride in providing attentive service, and your recommendation means a great deal to us.

Kind regards, Homelife Stairlifts

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