I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Package arrived poorly packaged and contents broken. It wasn’t so easy to find a person to help eventually spoke to Sal who has been brilliant. Product looks as if it’s good quality replacement on its... See more
The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more
The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.
3.7
Average
529 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was good but delivery was late
December 28, 2024
Unprompted review
Speedy Delivery
Ordered what I thought was a UK-based product, only to find it was starting out in New Jersey! Even so, it was with me in only a few days. Great service, especially just before Christmas!
December 2, 2024
Unprompted review
Great product
Great product, though it did come unexpectedly all the way from the US, meaning it missed Xmas.
December 27, 2024
Unprompted review
item arrived quick and at an excellent…
item arrived quick and at an excellent price. Great company.
December 9, 2024
Unprompted review
Good selection
Goods are as described (and not available elsewhere) but take quite a long time to arrive
December 2, 2024
Unprompted review
very easy to use and very informative
December 15, 2024
Unprompted review
My lights were delivered this morning. Thank you
I ordered some chilli lights (order number: UK-HL#P90485182). I received a text message confirming that order had been received and I was informed that delivery would be around two weeks. I was shocked today 13th December, to find an email sent (in my spam email), confirming delivery on the 10th December (I ordered on the 2nd December), and left outside my back door. I was in all day on the Monday, and my back door is not very assessable. Unhelpful customer services, put phone down on me. I am now worried that this company is not legitimate. No communication from DHL.. the tracker was sent by homeloft? Please note an update on my feedback. Thank you I have received my lights this morning and in good working order.
December 13, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Hi Maggie,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
Vidisha
Safe, timely delivery
Arrived well packaged and safe. It looks lovely but it’s a gift so I can’t say how it bakes.
December 6, 2024
Unprompted review
Great service
Great service.well packaged, beautiful lamps, nice doing business with them
Cheers
October 16, 2024
Unprompted review
Would not recommend
I have placed an order at the end of August. We still have not received the product. I do not recommend ordering anything.
Order update November : the order was not shipped, the item was no longer available!
October 1, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Dear Customer,
We are sorry to hear that. We are unable to locate your details in our system.
To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.
Regards,
Akash
Overpriced and unable to contact them
I came across this company whilst researching a product I wanted to replace. Firstly, the email address is invalid. Secondly, the item in question should be under £10 or less, they are advertising it for £45.60, reduced from £75. I do not trust this company one bit!
Be very wary before purchasing from them.
October 27, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Hi Fay,
We are sorry to hear that. We are unable to locate your details in our system.
To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.
Regards,
Akash
Lovely product
Lovely product. Bought it after seeing it at my friend's house.
October 17, 2024
Unprompted review
Good price and good communication…
Good price and good communication regarding delivery. thanks
October 17, 2024
Unprompted review
Worth shipping experience ever
Worth shipping experience ever. Over 30 days - product still not with me and then have heard it will have a US power supply/ plug when we use british. No way to get my money back currently - be very aware and do not order from this website!!
September 30, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Beautiful product
Beautiful product, as described. Thank you. I was able to use the stilts as well as I could 55 years ago
September 10, 2024
Unprompted review
Very expensive drop shipper!
Buyer beware! Dropshipping business! They buy products from Amazon & then sell them to you at 3-4 times mark up. Do your homework before buying from here.
September 10, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Very happy with this purchase
Very happy with this purchase. I ordered 4 large glass jars and they all arrived well packaged and in perfect condition. Delivery was also quick and items were as described.
August 18, 2024
Unprompted review
Dropshipping business
Dropshipping business which has a product from a well-known small business listed for £100 "reduced" from £170 on their site. The RRP of the product in question is actually just £50 and from a business which only sells through Amazon. This is, at best, a shady business.
September 2, 2024
Unprompted review
Reply from HomeLoft United Kingdom
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.