Customer service was slow to reply, however they did rectify my mistake and I received my order well packed. The product was great, just as described.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello, I recently purchased a coffee machine from your company. While it has a milk heating feature with a steel container, I noticed that the milk sticks to the container despite following th... See more
Company replied
After trying my friend’s Turkish coffee machine from Homend, I knew my next purchase would be from them. When it came time to replace my Turkish tea maker after two years, I chose the Homend tea maker... See more
I love the design of this product, the upper chamber being aligned to the engine section from holding parts makes it look really neat and trendy. It’s much more powerful than my previous blender, he... See more
Company details
Written by the company
𝗛𝗼𝗺𝗲𝗻𝗱 was founded in Turkey in 2009 and quickly added value to homes with its stylish designs in small home appliances. With a mission to develop meaningful innovations and functional solutions that serve life, Homend has been continuously evolving. Now, we are proud to announce our presence in the UK. We enhance your homes with our smart home appliances, contributing value to your living spaces. 𝟭𝟬𝟬% 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗴𝘂𝗮𝗿𝗲𝗻𝘁𝗲𝗲 Experience Homend products for 60 days. Get your money back if you are not 100% satisfied. Smart products, designed for your kitchen counter. Our products come with a 𝘁𝘄𝗼-𝘆𝗲𝗮𝗿 𝘄𝗮𝗿𝗿𝗮𝗻𝘁𝘆.𝗡𝗼 𝗽𝗮𝗽𝗲𝗿𝘄𝗼𝗿𝗸 and with 𝗳𝗿𝗲𝗲 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻-𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 you’ll get a full refund or replacement for any production-related problem.
Contact info
Unit 10B Viscount Way, South Marston Park,, SN3 4TN, Swindon, United Kingdom
- 08000448181
- Hello@homend.uk
- homend.uk
3.9
Great
57 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good
Customer service was slow to reply, however they did rectify my mistake and I received my order well packed. The product was great, just as described.
January 20, 2026
Disappointed
Very disappointed, no fragrance at all dosnt smell at all very disappointed.
January 27, 2026
Not delivered.
Not delivered. Kept getting emails saying it was on its way but items were never delivered.
January 21, 2026
Reply from Homend
Dear Michelle,
We sincerely apologize for the inconvenience caused. The candles will be shipped next week.
Unfortunately, an incorrectly automated email created some confusion. To clarify, the physical dispatch is scheduled for next week.
Thank you very much for giving us the opportunity to clarify and correct this automated message. We truly appreciate your understanding.
Kind regards
Homend. Serving life
Brilliant site and amazing products at…
Brilliant site and amazing products at a good price
January 29, 2026
Order never sent (F444306)
Order placed 13th January (F444306)
and as of today, 2nd Feb, not received and not even shipped according to the Shop app. All a bit of a con I feel and won’t use again.
February 2, 2026
Unprompted review
Reply from Homend
Dear Neil, We apologize for the inconvenience. As previously shared with our Nordic customers, we scheduled all dispatches to begin the first week of February. Shipping will commence tomorrow and we expect all orders to be completed by mid-February. Thank you for your patience.
A***** Service
A***** Service, perfect delivery, highly recommended and brilliant price.
December 3, 2025
We got a wonderful smoothie maker
We got a wonderful smoothie maker, and the service was so good. Good bottles with it too!
Thank you Homend!
December 11, 2025
Unprompted review
I have a speaking Turkish coffee…
I have a speaking Turkish coffee machine! Tells me enjoy when my coffee is ready!
Airfryer cooks amazing! And meatballs taste better than pan.
Thanks a lot!
May 16, 2025
Genuine Coffee
It's great to have genuine lattes at home.
We prefer caramel lattes, which taste great.
May 16, 2025
Excellent coffee machine and good…
Excellent coffee machine and good customer service.
Unfortunately our first machine failed to work on delivery.
I contacted Homend who arranged for collection of the faulty appliance and sent a replacement which works perfectly.
May 6, 2025
Unprompted review
Good service
Good service, had a couple of questions about the coffee maker which were answered quickly.
March 5, 2025
Delivered promptly
Delivered promptly
Great product delivered very quickly with no hassle
February 7, 2025
Poor product
Poor product. Couldn’t get it to work properly. Brewed coffee for 10 mins then turned off. Leftover water in the tank. Useless. Couldn’t set the time and aroma button didn’t do a thing. Sent back
January 15, 2025
Just the delivery had no ideal when it…
Just the delivery had no ideal when it was coming emailed you but could not get a answer
January 3, 2025
Reply from Homend
Dear Payne,
We would like to clarify that your email was responded to on the same day. Additionally, the following day, we sent you an update regarding the location of your shipment, which was out for delivery.
We strive to provide accurate and timely communication. If there is anything else we can assist you with, please let us know.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.