Tre tre bon*
July 15, 2025
Unprompted review
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Company details
Written by the company
Die Homenergy GmbH ist ein deutscher Fachbetrieb für nachhaltige Energielösungen in den Bereichen Photovoltaik, Stromspeicher, Wärmepumpen und Klimaanlagen. Unser Ziel ist es, Hausbesitzer und Unternehmen in ganz Deutschland bei der Umstellung auf eine moderne, energieeffiziente und unabhängige Energieversorgung zu unterstützen. Der Hauptsitz des Unternehmens befindet sich in München, unsere Projekte realisieren wir bundesweit. Wir planen und installieren Photovoltaikanlagen mit Batteriespeicher, Luft-Wasser-Wärmepumpen, energieeffiziente Klimaanlagen sowie intelligente Energiemanagementlösungen für Ein- und Mehrfamilienhäuser. Von der ersten Beratung über die technische Planung bis hin zur Installation, Inbetriebnahme und dem anschließenden Service erhalten Kunden bei uns alle Leistungen aus einer Hand. Unsere Kunden profitieren von erfahrenen Fachmonteuren, strukturiertem Projektmanagement und der Zusammenarbeit mit etablierten Herstellern moderner Energietechnik. Dadurch entstehen langlebige, effiziente und zukunftssichere Anlagen für Strom, Wärme und Kühlung. Ein besonderer Fokus liegt auf transparenter Kommunikation, zuverlässiger Umsetzung und langfristigem Kundenservice. Auch nach der Installation unterstützen wir unsere Kunden bei Fragen zu Monitoring, Wartung und Optimierung ihrer Anlage. Bei Fragen erreichen Sie unseren Kundenservice jederzeit per E-Mail oder telefonisch. Wir freuen uns über Ihr Feedback und Ihre Bewertung auf Trustpilot.
Contact info
Ganghoferstraße 68b, 80339 , München, Germany
- +49 (0)89 9545363-0
- kundenservice@homenergy.de
- homenergy.de
4.4
Excellent
210 reviews
Replied to 30% of negative reviews
Typically takes over 1 month to reply
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Stay away - lies and poor service…The product is great and installed with…
The product is great and installed with care from the technicians.
But … Overall from project start to completion there were a lot of delays despite choosing the company because of the promise of a quick install date. Promised install and system functioning by August 2024, as of October 28th 2024 the system is still not online) Customer service was not helpful / did not return calls, their only fast response time was when they were asking that invoices were to be paid. Do not believe the quoted installation dates.
Furthermore, they sold us components that were not compatible with the rest of the components they sold us, not just once, this means the system is simply not as sold, without the functions as promised.
It seemed irrelevant to them that their customer needed to take time off from work to sit at home and wait for installation and deliveries, on multiple occasions product was simply not delivered on the days they said meaning another day of work was wasted. Only the threat of legal action seemed to slightly accelerate the installation date, I am not a person who likes to work like this, especially for such a big ticket item.
October 29, 2024
Unprompted review
Installation wrong, money disappeared (so far)
The company required the full payment before activating the photovoltaic system. After the activation (6 week later) came the technician to connect to the municipal energy net and noted that the system was wrong and cannot be connected. After several calls and complaints i am still waiting to get a date by when they can fix the problem. (5 weeks passed!). So basically, money paid, wrong installation, no appointment to fix it. Thanks for stealing
June 25, 2024
Unprompted review
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