Home Pet People Reviews 

Homepetpeople found Alan & Lorraine for us with only 3 weeks notice. They were a very experienced and trustworthy couple who managed our 2 year old labrador extremely well. They sent us videos and messages during our holiday (as agreed), which was also reassuring. The house was left spotlessly clean and tidy. We would definitely use them again, when the need arises and can highly recommend Alan & Lorraine and Homepetpeople too.

Nicola is excellent, looked after my dog wonderfully, lots of good walks and swims. I had a daily video from her. Tbis is tbe 3rd time Nicola has stayed and can't speak highly enough of her. The house and garden also looked after very well and I returned tova spotless house and a happy dog. . Can highly
recomend. The sit was for 13 days 13th to 26th September. Thank.you xx

We’ve used Home Pet People home sitters whilst we’ve been away for several years now and the quality and care of the sitters is fantastic.

Particularly after our last holiday recently when we were away a full month and had two wonderful sitters allocated to us who went above and beyond our expectations. I actually don’t think our pets even missed us they were so well looked after as was our home which was left tidy and spotless! Thank you!

Amazing service. Doggies and home cared for to the highest standard. Very good communication at all points. Definitely recommend!

Gary & myself are pet sitters with Home Pet People and cannot praise the agency highly enough. From the moment we joined the agency everthing was explained to us throughly and clearly. Ruth has always been on hand to help if we need her. We are really enjoying our time as pet sitters only wish we had done it years ago.

We have used Home Pet People for many years and are thoroughly satisfied with them. We have a smallholding and can rest assured that all our livestock and pets will be looked after when we are away.

Excellent pet-sitting service for house sitters! Ruth is incredibly communicative, proactive in finding sits, and is always available with help and solutions whenever an issue arises. We once had a sitter cancel less than an hour before the sit was due to start, and Ruth immediately stepped in. She not only offered us a place to stay that night but also contacted the hosts to arrange partial compensation so we weren’t left out of pocket. Ruth is professional, helpful, and very understanding. She is always on hand to find the best option that truly suits you.

The service I have received from this company has been appalling. The people who are used to look after your pets are not fully qualified as we unfortunately found out. Upon our initial meeting, the sitter would flinch at our dog bouncing around in excitement and said that our dog had tried to bite her when she went to lick her hand. Our sitter was not competent to look after a high energy spaniel and did not follow clear instructions we provided, resulting in our newly laid artificial grass (which cost £2.5k) being damaged. We outlined very clearly the steps that were necessary to prevent any damage to the grass (our dog likes to dig). These instructions were given verbally, on paper, and reiterated over text but were blatantly ignored. When I initially complained and was seeking compensation or a refund to cover the damaged caused, I was told that my dog was “aggressive” and had caused a very difficult week for the sitter. This was so upsetting as my dog has never lashed out or been aggressive towards anyone that has looked after her before and I believe it was said to avoid any responsibility. There was never any apology issued for the damages caused to my garden and only after emailing back and fourth was a resolution offered for a tradesman to come out and assess the damage caused to the back garden. This happened back in June. 6 MONTHS LATER and after countless emails being ignored by Home Pet People, there still hasn’t been any resolution or refund offered for the damage. Please do not use this company to look after your pets, they are not fully qualified and I’m assuming have had minimal training in proper pet care. We have had other (qualified) pet sitters since and had no problems whatsoever with the care provided, nor has our dog shown any “aggression”. I am having to write this review as a last ditch effort to get some kind of response to my emails before I go ahead and file a claim through small claims court as I am at a complete loss with the lack of customer service and care.

Stephen stayed at our house for 2 weeks during a very hot summer. Whilst we were away, Stephen kept in regular contact with pictures and updates of our 'girls'. Stephen also made frozen treats for the girls and only walked them when the temperature was cooler.
When we returned, the house was clean and tidy, had been vacuumed and everything put away.
Moreover, it was evident that the 'girls' had hardly missed us - traitors!

This is our first time using a pet sitting service for our two rescued Newfoundlands. The pet sitter Trevor arrived at the time requested, he was polite, knowledgeable and completed everything required whilst we were away and more, The dogs seemed happy and content on our return And the house was cleaner than when we left it, Trevor was amazing and would 100% use him again.

Following problems with a housesitter we had to wait 3 months before our agency fee was repaid and only because I posted a negative review. We were not aware of any issue prior to going away as a previous housesitter had had no problems. We suggested solutions which were not followed.

As new to house sitting we found the whole process reassuring and easy to follow. Our initial enquiry was dealt with quickly and efficiently and we were matched to the perfect house sitters. Alison and Simon looked after our home and beloved pets, Dotty our cat and Maisie our little dachshund. From the moment we met Simon and Alison, we had no doubts that house sitting was the right decision for us. They remained in contact with us throughout the process and whilst we were on our holiday, sending us regular updates and photos of our pets.
We returned to our home, which was as clean and tidy as we left it and with 2 very happy and contented pets.
Alison and Simon in our opinion are extremely likeable, completely trustworthy and we would not hesitate to ever have them return, and we know that both Dotty and Maisie agree. Thank you Alison and Simon!

The whole experience was incredibly easy, and Julia was a wonderful sitter. It was so reassuring to know she was taking such good care of our pets- and the updates were great, they all loved her!
Thanks so much!

Sam and Keith- superstars!!
I was nervous about leaving my two cats for 2 weeks. I needn’t have worried. Everything from the initial enquiry to the pet sitting was smooth and stress free. The cats were happy and the house was cleaned. The regular photos and updates were very welcome. Thank you Sam and Keith you did a great job.

Andrew looked after Ruby our 7 month old puppy whilst we went away for a week. He stayed in our home so she had her own surroundings and kept to her routine… to say we are pleased with the service Andrew has provided is an understatement! We had regular photos and videos of our baby girl which made leaving her so much more bearable.
We would 100% recommend him and will definitely be booking again.
The whole process from enquiry to returning home was stress free and easy.

Many thanks for your help and support so Saffie had someone to look after her when my Mum & I went to the theatre on Saturday evening.

Huge thanks to Nicola (Marsh) who clearly had a good time with Saffie. Great calm, fun and professional service throughout. 10/10. They even both got a chance to watch Strictly on Saturday!

Will defiantly use your services again and recommend to family and friends.

From my initial enquiry online I cannot fault the service provided from start to finish.
Treena was first class in arranging meets / placement with sitters.
Our sitter Nicola was brilliant and I couldn’t have felt more at ease knowing she was looking after our newly homed spaniel. I can tell Alfie was well cared for during the week.
I’m also very house proud and Nicola had also looked after and respected our home.

Our sitter, Emily, was wonderful- professional, polite and friendly. Our anxious dog took to her really quickly and she was fantastic with him. We would highly recommend Home Pet People and will use again.

We love having Dee and Des over to our place to look after our dog, cat and house. They came to stay for 3 weeks in August when we were away and as always, take fantastic care of our house and I know our pets are being really well looked after. Our dog can be a (friendly) handful so it gives me great peace of mind to know that he is being well looked after, walked and treated just like we treat him.

Professional company and lovely people! I felt looked after frim start to finish and really enjoyed my time away knowing the dog and tortoise were happy and safe x Thankyou!