Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... See more
Company replied
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See what reviewers are saying
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... See more
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Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... See more
Company replied
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... See more
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Company details
Information provided by various external sources
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Contact info
Queen Street 24, M2 5HX, Manchester, United Kingdom
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
Highly discouraged
Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both unskilled and unprofessional. I plan to file a complaint with the gas safe register and seek compensation. In February, my house, which includes small children, was left without heating or hot water. Fortunately, another engineer provided a gas certificate without issue! Despite being assured of a callback from a Home Response 360 manager, I never heard back, yet they did send an exorbitant repair quote of £1200, while the needed part costs only £24 locally. It seems their strategy is to disconnect the gas to coerce customers into costly repairs. Even after their response below, they have not been in touch. The service has been abysmally poor.
January 1, 2026
Unprompted review
Reply from HOME RESPONSE 360
Hi,
We are sorry for this poor experience. We aim to deliver great customer experience and, on this occasion, can see that we have let you down.
We’ve tried to find your details in our system; unfortunately, we cannot find that information.
Could you please share your reference number with us? This will enable us to investigate this further.
Kind Regards,
24|7 Home Rescue
Daniel was very great with our boiler…
Daniel was very great with our boiler service.
July 16, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Daniel 's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Kevin's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Verry good job by dave 24/7 engineer.
Verry good job by dave 24/7 engineer.
July 15, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that dave's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Excellent service
Excellent service. Previous plumbers couldn't resolve our water pressure issue. Elsayed identified the problem, and changed the pressure valve, which required cutting and replacing pipework. All done quickly and cleanly on a Sunday.
June 29, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Great service
Great service. He knew his stuff. Explained every thing well. A credit to the company
June 5, 2025
Unprompted review
Reply from HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
The Engineer was great.
The Engineer was great. Very polite and helpful.
He answered all my questions and explained properly.
I would like him to service my boiler every year.
June 5, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
FIRST CLASS
Engineer was very thorough and helpful in explaining how to adjust controls etc also, I'm very happy with the service provided
June 3, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that shah's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
review of 24/7 Home rescue.
As usual very pleased with the professional service I received from 24/7 Home Rescue.
Would recommend. 5 stars excellent rating.
Thankyou 24/7 Home Rescue.
May 27, 2025
Unprompted review
Reply from HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Ben has been a great technicial
Ben has been a great technician. Boiler service done and dusted quickly and professionally.
May 22, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Ben's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Friendly and helpful service
Friendly and helpful service by my engineer Eden.
May 21, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Eden's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Craig was very helpful and efficient
Craig was very helpful and efficient
May 21, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Craig's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
An excellent job by Mohammed
An excellent job by Mohammed. Very thorough and quick
May 21, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Mohammed's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Bradley was very helpful and polite
Bradley was very helpful and polite. A very satisfied customer here
May 21, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Bradley's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Boiler service
Thank you to Liam for the boiler service yesterday, great service and very friendly engineer. Would recommend.
May 21, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Liam's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Really nice engineer, reliable service
Really nice engineer. Polite and informative.
Easy to book appointments and reliable service
May 2, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Very happy indeed service is getting…
Very happy indeed service is getting better & better i must just say ryan was exellent yhankyou
May 14, 2025
Unprompted review
Reply from HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that ryan's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
not recommended
not recommended! GAS engineer came around and called the gas network to close the gas without telling me. He reported POC without even properly testing. Incompetent and unprofessional. Will submit a complaint to the gas safe register and request compensation. House with small children with no heating and hot water in February!!! Called a different gas engineer and I was given a gas certificate without fuss! I was promised a call back by a home response 360 manager but never received it. Though they sent a quotation for the repair for 1200£. Note the original part required is available in my local shop for 24£. It is not hard to believe their technique is to disconnect the gas supply to push you into an overpriced repair.
Even after the below reply I never received any news from them. Terrible service. I can confirm
February 25, 2025
Unprompted review
Reply from HOME RESPONSE 360
Hi,
Thank you for your feedback. Please accept our apologies for the inconvenience caused.
Your concern has already been directed to the complaints team. They are investigating and will get back to you asap.
Kind Regards,
24|7 Home Rescue
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