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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people found the website to be problematic, with concerns regarding data management. Customers also reported significant problems with customer service, citing unhelpful representatives and a lack of accountability when trying to resolve issues or cancel services. A significant number of users were dissatisfied with the subscription model and billing practices, including automatic renewals. Additionally, many felt that the marketing efforts were misleading and did not generate legitimate leads, with some even reporting receiving unsolicited calls. Some people also felt that the staff provided inaccurate information and were unresponsive to inquiries.

What people talk about most

Website

Clients share negative opinions on the website. Many reviewers express dissatisfaction with the website's... See more

Customer communications

Reviewers express widespread dissatisfaction with contact experiences. Many customers report difficulties... See more

Subscription

Customers consistently express strong dissatisfaction with the subscription process, frequently citing issues... See more

Staff

People report negative experiences with staff. Many customers describe representatives as unprofessional,... See more

Marketing

Consumers find marketing to be negative, with many reporting that the company generates no leads and that... See more

Based on these reviews

Rated 1 out of 5 stars

Scammers. Won't leave me alone after scamming me either. 3 different reps including some "higher up manager" guy all said they'd look into it and ghosted me until they accidentally scam called me ag... See more

Rated 1 out of 5 stars

I have had a Texas Real Estate License for 40 years. I have been involved in developing land and commercial real estate in 7 cities and 14 counties. This platform is a total, wholesale disaster. Afte... See more

Rated 1 out of 5 stars

Real estate agents, please save your marketing money advertising on this site that does not know the federal laws. I received a telemarketing call from Homes.com at 5:10 a.m. my local time. When I r... See more

Rated 1 out of 5 stars

Our home is not for sale, yet our full names are disclosed. There is no option to remove your personal information or the interior photos of your home. All other sites allow this. Public record or not... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Dont just search for a house, find a place to call home. #FindYourHome


Contact info

  • Granby Street 150, 23510, Norfolk, United States

  • homes.com

1.1

Bad

TrustScore 1 out of 5

252 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

deceptive advertisement

deceptive advertisement. The sales rep sold me by telling me to make one payment and then I would get six months free to try it out and after that I could continue or choose to stop. They conveniently had a small link underneath the payment tab with terms and conditions and locked me into a contract. I never sign a contract but making that one payment and clicking the agree to terms and conditions locked me in contract.

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Lawrence Imundo Review

Regarding broker Lawrence Imundo of Home Site Realtors of Dayton, Ohio, listed in your database, my experience demands telling. Rent for the unit was required in cash, indicating potential for non-disclosure to the IRS. Several plumbing issues during the term of the rental lease were not addressed or corrected. My recommendation is to stay far away from this party.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Annoying Emails

I receive emails multiple times a day. There is no clear way to unsubscribe. I am not even an adult, I have no interest in this website, or buying a house. Never use it unless you want your inbox cluttered for the rest of your life.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

This is a shady company scraping local…

This is a questionable company scraping data from local government sites. They claim to be adhering to privacy practices so they won't remove our personal information.

Why are they fraudulent?
First and foremost, A company that does not acknowledge the role of PII (personally identifiable information) is never legitimate. If they can't adhere to this, imagine how your data is circulated and the lack of security within their system.

They say they use our data to help realtors with listings and sales for data analysis purposes. But if they understood what PII is, then they would know that your full name should be the first thing off their list of displayed information. According to them it's ok to breach our privacy along with being not-trusting company.

They are associating your full name with your address, a privacy concern, without requesting confirmation from you of ever opting in—a shady tactic. A user's name should be opted out by default and only opted in by the owner's choice. This makes it easier for stalkers to find you. Or they can use any scenario for malicious intent.

They don't allow you to easily opt out of their system and have your name removed. They previously allowed you to email them; typically, they would remove it a day later. However, now that they receive too many requests, they have decided it is too much work and emailed me that they are within their rights to display my Personal Information. Great.

Although my information is public, you must know where I reside before searching a county website.

Considering many government records, an individual must manually search all government websites to obtain or find a person. The difference here is that you are getting information from the government site and displaying it on a non-official government website, exposing it to people who aren't in your best interest.

You are a third party, scraping and revealing people's names associated with their addresses without their permission, which differs from an official county government with official records.

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Several emails daily…

I have requested multiple times to be taken off their email list. I continue to get emails from this company several times a day. I am not looking for a home nor am I going to in the near future. If I did I would not even consider this company. It is an absolute pain in the butt getting several emails every day.

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Bots? Nothing real about the leads.

Every "lead" I have received has been a phone call which, when I answer, the person on the other end of the call states that somebody called them. I have yet to get a lead that is actually expecting a realtor to be connected to them. I think they use bots and do random calls to justify their existence.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

I feel violated and unsafe

I feel violated and unsafe. An agent took multiple pictures of me and my dogs without my consent. I am a domestic abuse survivor who voiced I did NOT
want to be photographed for a her listing. This agent lacked empathy for my situation, and unbelievably rude. While it's true that public parks allow photography, this doesn't give someone the right to disregard someones personal safety or privacy. There's a difference between casual snapshots and targeted photography. Even in public spaces, individuals have a reasonable expectation of privacy and safety. This agent was in vehicle # 20077.

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

The worst of all home sale sites

Doesn't hold a candle to Zillow or Redfin. Terrible user experience; website is clunky and hard to navigate. Their algorithms ( they boast 3 or 4 lol) aren't even remotely accurate. They disclose home owners names and loan amounts. Beware. All the realtors I know can't stand it either. This won't last. Stick with Zillow and Redfin for the bext userX and accurate information.

March 22, 2025
Unprompted review
Rated 3 out of 5 stars

Homes.com

I’m a Realtor who is on Homes.com and rarely get a phone call from an interested home buyer. And when I’lI finally get in contact with a potential buyer, the response is, "Oh we are searching for a home!"

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

I succumbed to the temptation and gave…

I succumbed to the temptation and gave them a try, knowing they were owned by CoStar. Terrible decision. A year and over $2k later, not a single viable lead. Mainly spam calls or unqualified , out of my territory leads. Canceled months ago but they wouldn’t reimburse. “Sales Rep” based in Atlanta has no knowledge of NYC real estate, reading answers from a script. Stay away

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

Was thinking of going with this company…

Was thinking of going with this company before realizing that they are just the middleman broker. Only in it to make their own butt, the properties that I have contacted are asking for much less than it’s listed on homes.com.

This website is fantastic for those who Are looking to do minimal groundwork and pay maximum out-of-pocket.

If I was a Saudi Arabian prince I’d be ecstatic about giving this company my money. However, I’m not. I’m a normal person.

March 3, 2025
Unprompted review
Rated 2 out of 5 stars

No difference

Commercial states the difference is that you get connected directly to the real estate agent. Unfortunately they also need to get back to you, which many don't. No point there. Also you can directly most agents listing a property, as their contact number is always listed as well. No point there.
Overall, a bit overstated.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

I will never use your service and I…

I will never use your service and I will tell you why.
I saw your commercial " Homes.comisthebest" the so called attorney was saying you can't say that.
I will not deal with a company that skirts the law. There. Is to much of this kind of thing going on and I for one will not put up with it. I hope others follow my lead. We have too much lying and 1/2 truths being told to us and I am one that will call them out when I see them. Get real ,try to be the best don't just clam it prove it

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Real Estate Agents RUN

As a real estate agent, they promise immediate leads and none have been received. I called and asked for a refund and have been told that is not possible. If I could give less than 1 star, I would do so.

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

DI NOT DO BUSINESS WITH THESE PEOPLE!!! NONE!!!!! They will put All and I mean ALL of your business on the web... what you owe on your property and what your interest rate was when you purchased. Even though the information is public information if you go through the deeds office but should not be on here for strangers to see. A perfect disaster for identity theft.

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

Real Estate agents be cautious

This company signs you up on promises of them changing and when they don’t you ask to cancel and they don’t allow it. Realtors be cautious when signing up. Homesnap was a better product for agents. The rep claimed that Costar buying homes.com would improve the platform and provide better leads. All leads are junk or scam calls. Not a great experience.

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

Did a Google Search and found my name…

Did a Google Search and found my name still listed as an owner, on the property I sold. I sold the property in 2021 and the listing said my husband and I still owned it. I reached out to them and they advised that I needed proof, which I sent to them. I was advised that they would be sending the information to the appropriate department. Weeks went by and the listing was still showing my husband and I as the owner. We had to go through Google to get it removed. They never followed up with me again and just ghosted me. This company is really shady

January 15, 2025
Unprompted review

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