Home Store Living Reviews 

117
TrustScore 4 out of 5

3.9

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Rated 2 out of 5 stars

Give 2 star's as I haven't yet received my goods. I ordered a marble table and chairs nearly 4 weeks later and no sign of a delivery phoned the store who said I have to go on line and send a message h... See more

Rated 5 out of 5 stars

After being badly let down by another furniture company we went here and they were so helpful. We were in need of quick delivery and they managed to get us a couple of sofas delivered within six... See more

Rated 5 out of 5 stars

Ordered online, no confirmation email so I rang to confirm. All was well. Mattress arrive in store arrangements made for delivery so I could be there are was for mother 90 yrs old. Delivery men rang i... See more

Rated 5 out of 5 stars

I’m so impressed with this bed and mattress from Home Store Living! The design is elegant and modern, instantly elevating my bedroom décor. The mattress is incredibly supportive yet cozy—perfect for a... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Sofa Store

Written by the company

Home Store Living is a family-run luxury furniture store in the heart of Newcastle, wowing customers with head-turning furniture and accessories since 2002. Our goal is to make unique, designer home decor accessible for everyone. We’ll help you bring to life the look you’ve always wanted for your home. We’re all about embracing all things unusual and wonderful in a way that feels beautifully designed. We handpick all our products from high-quality, trusted suppliers and manufacturers to find pieces that truly stand out. We have something for everyone – from glamorous high-end furniture to characterful distressed wood pieces and industrial-inspired accents. Because we want to make it easy to design your perfect home, our ranges cover every corner of your home. From luxurious beds, sofas and dining tables, to wallpaper and rugs, lighting and accessories – all in one place! Being a small business in the heart of Newcastle’s East End community for 2 decades, we always put the customer first. Our above-and-beyond service is what we’ve become known for and has earnt us so many 5-star customer reviews. Our team travel across the globe to bring you the latest designer homeware at fair family prices. We always try to handpick the most unique and luxurious pieces with a real wow factor so there’s always something to inspire you in-store and online. We know it’s hard to imagine your dream home from pictures, so you can see 1000s of items on display before you buy in our large showroom. You’re free to browse with no push or hassle, with our friendly expert staff on hand to answer any questions.


Contact info

3.9

Great

TrustScore 4 out of 5

117 reviews

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No recent history of asking for reviews

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3.9

All reviews

(117)

6 reviews in the last 12 months

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Rated 2 out of 5 stars

Give 2 star's as I haven't yet received…

Give 2 star's as I haven't yet received my goods. I ordered a marble table and chairs nearly 4 weeks later and no sign of a delivery phoned the store who said I have to go on line and send a message have sent 3 emails and have had no response. Not good customer service.

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous customer service…

Absolutely horrendous customer service I ordered a table in November, It came in 3 parts I only received 2 parts , the company show receipts for 2 parts delivered but not a receipt for the table top .I have sent proof from fedex that I’ve only received 2of the 3 part item.The company won’t reply to my or FedEx emails now I’ve got to go through Trading standards and claims court . I could of done without the hassle

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking service!

Shocking service!
Purchased two items they sent it to the wrong Wrong address other side of the country!
Tried ringing the store several times, but they kept telling me I had to speak to online team. Eventually they came back to me and told me I had to wait for the items to be returned before they will give me a refund..
This is totally unacceptable. It’s not my fault They sent it to the wrong person!
Called the number again and I’ll speak to a manager, spoke to some very rude man telling me to stop calling and he can’t help me !
Shocking experience.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shop


Amazing shop , amazing staff , prices and quality of these items you carnt go wrong , sofa looks double the price we’ve paid , delivery very quick absolutely stunning already looking for my next purchase 😍

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

The staff are absolutely amazing

Absolutely love this shop got my sofa from here and my bed and mattress Absolutely love my bed it's proper comfy the mattress is a god send for mine and my husbands back in would definitely recommend this place like the staff are amazing and so so helpful with your needs like x

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I bought a few things from home store living and couldn’t be any happier with the products and service that I received. From start to finish they helped me every step of the way. When they delivered my furniture the lads that assembled were really respectful and polite I will definitely be shopping there again

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a marble table and chairs from…

I bought a marble table and chairs from Home Living.
The staff where excellent they helped us make a choice to fid the riggt chairs to go with our dining table we where guided and showed all the colours and styles and delivery was as we where instructed overall experience excellent service and will go back again definitely highly recommended.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely Recommend

I’m so impressed with this bed and mattress from Home Store Living! The design is elegant and modern, instantly elevating my bedroom décor. The mattress is incredibly supportive yet cozy—perfect for a restful sleep every night. You can really feel the quality in every detail. Highly recommend for anyone looking to invest in comfort and style at an affordable price.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Truffle sofa

We are over the moon with our sofas from home store living, They fit perfect in our living room, staff at shop were fantastic very friendly and happy to help me with all my inquiries.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a wardrobe from Home Style…

Purchased a wardrobe from Home Store Living and over the moon with it, always paid less and it showed, however, treat meself a little with this one and you honestly can see and feel the quality- they are solid and so stylish and has gave me a load of space- customer service from start to finish was 2nd to none and the fact they reccommend a handy man to build it for next to nout is ideal, he had it built in less than an hour and made sure everything was perfect, id still be unboxing and reading the instructions- they even worked around me having a carpet fitted the same day- cant fault them and highly reccomend them

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Sales and delivery

Both of the delivery men were brilliant nothing was a problem for them,also the sales team were very good they were not pushy they let us choose our item.You can't fault any of your team,The bed is now up and we are both very happy, looking forward to sleeping in the bed.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

A gem of a company that deserves 5 stars

I have been a customer of Home Store Living for a couple of years and have always found their products to be unique at an affordable price. The staff are extremely helpful and provide a courteous service. I recently had an issue with a delivery of a bronze sculpture I had ordered on line which was resolved very quickly. I highly recommend Home Store Living as a reliable and trustworthy company that sells quality products that won't break the bank.

February 15, 2025
Unprompted review

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