I’ve always enjoyed using HTc and been a member for a while. However, I began writing more seriously in school and improved my writing skills. I’ve now applied this method to my reviews, which are h... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Home Tester Club is great but I emailed them about 3 times. Hi! I emailed about 3 times regarding a survey. It was a survey for laundry detergent and to add a video. When I went to add the video,... See more
Company replied
well it was going well, I received and reviewed 2 products. Received a Kerastase bundle to review, got into the top 20 last month for the month, was doing reviews daily...Then .. they put a flag on my... See more
Company replied
I was glad to join HTC because I have been a member of other product testing groups for years and had the opportunity to evaluate many different items. The feedback given helped introduce new pr... See more
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Company details
Written by the company
Uncensored ratings and reviews for the leading products found at grocery stores and pharmacies near you. Free products to test and review, many that are new! Helping you and your community buy better. Join and add your review today.
Contact info
Buchanan Group, 12/380 St Kilda Rd, , VIC 3000, Melbourne, Australia
- australia@hometesterclub.com
- hometesterclub.com
3.1
Average
338 reviews
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No way to contact them with issues
well it was going well, I received and reviewed 2 products. Received a Kerastase bundle to review, got into the top 20 last month for the month, was doing reviews daily...Then .. they put a flag on my account reminding me of community guidelines and not using AI or posting from more than 1 account.. NEITHER of which I have ever done! I tried to contact them to remove the flag, BUT the online support form won't go through and keeps saying "error Kaptcha invalid", there is NO Kaptcha box anywhere on the form ! The email address they send from is a no-reply address and I simply cannot find anywhere to actually contact them, so if customer services actually read these comments PLEASE contact me or provide a contact email address or sort your contact form out, Thank you !
April 4, 2026
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you so much for taking the time to share your experience, and we're really sorry for the frustration this situation has caused!
We understand how concerning it must feel to receive an account flag, especially when you’ve been actively contributing and engaging with the platform. Please know that we are continuously working on improving our systems to ensure our community remains as fair and trustworthy as possible for everyone. In some cases, this may result in accidental flags, and our team is always happy to review these situations and make things right.
Regarding the issue you encountered with the support form, we’ve recently identified and addressed a problem related to CAPTCHA errors. You should now be able to submit a support request without difficulty.
We truly appreciate your participation and the effort you’ve put into your reviews, and we’d love the opportunity to resolve this for you!
Kind Regards,
The Home Tester Club Team.
Glitchy website and unable to speak to anyone from customer services
Have received plenty of great product tests but having terrible problems with the website at the moment and unable to get in touch with a human (just receiving generic AI responses asking for information that was present in my original query). Also asking for additional details but sent from a noreply email address and the 500 character limit to submit a ticket on the website (and inability to upload screenshots) does not allow for the level of detail they are asking for. Constant error messages when trying to submit surveys/upload photos or reviews no matter which device I use. Now I'm likely to miss a deadline for a product test and have my account penalised because I can't submit what is required nor get in touch with anyone from customer services. Very frustrating.
March 28, 2026
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the frustration you’ve experienced recently, as this isn’t the kind of experience we hope to create for our community.
We want to reassure you that there is always a real person behind our support responses. While we do use tools to help manage requests efficiently, every ticket is reviewed and handled by a member of our team, and we’re sorry if that didn’t come across clearly in your interaction.
We’re continuously working to improve the website experience and make it as smooth and reliable as possible. The issues you’ve described, particularly around submitting surveys, uploading content, and contacting support, are not expected, and we understand how disruptive this must have been.
Please also be assured that you will not be penalized for circumstances beyond your control. If technical issues have prevented you from completing a task or meeting a deadline, our team will always take that into consideration.
Thank you again for your patience and for being part of our community.
Kind Regards,
The Home Tester Club Team.
At first I had great experience but now No.
I initially had a great experience, I received products and everything worked smoothly. However, things changed later on. I was given a voucher advertised as “100% off,” but when I checked the product price, the voucher didn’t cover the full cost. I was expected to pay extra, which defeats the purpose of a product test. When I raised this, I was told the voucher was for something else, which wasn’t clearly communicated upfront.
After that, I qualified for a Takealot R650 campaign, completed everything, and my profile still shows I’m eligible but I never received the link or any follow-up.
Overall, it started well but became disappointing due to misleading offers and lack of communication.
March 23, 2026
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your experience, we really appreciate your honest feedback.
We’re truly sorry to hear that your experience didn’t continue as positively as it started. We completely understand your frustration with the "100% off" voucher. It sounds like our communication was unclear, and we apologize for the confusion and for making you feel misled. That's on us.
Regarding the Takealot R650 campaign, it’s possible that the tasks or next steps are not yet ready to be completed. In some cases, there can be a delay before follow-up communication is sent out to allow for a trial period to occur. We kindly ask that you keep an eye out for updates from us, as further instructions may still be on the way.
That said, we completely understand how the lack of communication may have felt disappointing, and we’re taking this feedback seriously as we work to improve both clarity and consistency in our campaigns.
Thank you again for your feedback and for being part of our community!
Kind Regards,
The Home Tester Club Team.
Good selection of products
I’ve been on their site for a number of years now and have had quite a range of products to test such as moisturiser, shower gel, shampoo, fake tan, foundation, toothpaste etc which I really enjoy. Have never been selected for a larger item but I keep hoping! It’s nice to get free products in return for writing an honest review. Maybe it will be my day soon for something bigger lol
March 10, 2026
Unprompted review
Reply from Home Tester Club
Hi there,
It's incredibly rewarding to hear that you've been a member of Home Tester Club for a number of years and that you've enjoyed testing such a diverse range of products! Your continued participation and honest reviews are what make our community so vibrant and valuable.
We certainly understand your excitement about the idea of receiving a larger, higher-value item, and we want to assure you that your dedication doesn't go unnoticed.
To further increase your chances of being selected for these types of sought-after trials, we highly encourage you to actively engage with all aspects of the Home Tester Club website. This includes completing your profile thoroughly, participating in surveys, and consistently submitting high-quality, detailed reviews and photos/videos for every product you test, as well as those you may have tested on your own in the past. Each of these actions contributes to earning points and boosts you within the community.
The more you engage and earn points, the better your odds of being matched with those exciting, higher-ticket product opportunities (in addition to matching criteria). We truly appreciate your dedication and look forward to your continued participation!
Kind Regards,
The Home Tester Club Team
I love Dove products
I love Dove products, they really last 72 hours, I just noticed the coconut and jasmine flower scent, they smell great, especially for summer, spray deodorants are a great thing for summer
March 15, 2026
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your valuable feedback regarding the Dove deodorant! We are pleased to learn that you find its 72-hour protection effective and that the scent profile is particularly appealing for the summer season. Your positive remarks are greatly appreciated!
We kindly request that you complete the designated review tasks for this product directly on the Home Tester Club website. Submitting your feedback through our official platform is essential for us to accurately track your participation, consolidate your insights, and ensure they are fully captured as part of the product testing process.
We appreciate your understanding and continued participation as a valued member of the Home Tester Club!
Kind Regards,
The Home Tester Club Team
So I reached out to HTC again after…
So I reached out to HTC again after completing a review my issues with HTC. As always this company will respond only to your negative review. It doesn't matter how many times you try to contact them. If it is negative do not expect them to respond. Look at the last reviews by me or anyone who has posted a negative review. They always have a corporate response. Which means absolutely nothing. They went on and on on how they have changed their practices. Their new global Community Support team will reduce wait times. Sadly this is a lie! 2 weeks ago I reached out and no response still. Most businesses would have reached out directly to resolve any issue or clarify misunderstandings not this platform they continue follow the same practices as they have been doing for years. Don't take my word, look at all the 1 star reviews. its the same thing over and over. They respond with the same corporate response. To this day they have never contacted me to have a discussion with my issues. Only to cover the butts on a negative review when people post negatively. Still waiting!!! Why is it so hard for them to communicate directly. I will keep everyone posted of my interactions with this platform.
March 12, 2026
Unprompted review
Getting flagged for improving writing skills 😭💔
I’ve always enjoyed using HTc and been a member for a while. However, I began writing more seriously in school and improved my writing skills. I’ve now applied this method to my reviews, which are honest and based on my own testing of products, some of which I received. I received an email stating my account had been flagged for using “AI”, which is untrue. I’m disappointed and can’t access the surveys I’ve completed; they’ve all disappeared. No one has responded to my request for my account not to be flagged. I simply want to continue using HTc. Was it a crime to write a detailed and honest review? I explained this in the email, stating that if I believed it wasn’t true I should contact customer support, which I did but haven’t received a response. It’s really disheartening… not sure what happened to the campaigns I had spilled out … why they’re disappeared .. unsure but this is all unfair.
Caroline Uku
March 2, 2026
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the frustration this situation has caused!
We truly appreciate the effort you put into writing thoughtful and detailed reviews, and we understand how discouraging it must feel to have your account flagged and your completed surveys no longer visible.
Please know that this is not the experience we want for our members. Our team is currently working diligently to review and improve the systems that flag accounts, as we know they are not perfect and we want to ensure they are fair to genuine reviewers like yourself.
We also sincerely apologize for the delay in response from our support team. Your concerns are important, and we’re committed to addressing them as quickly as possible. If you’ve already reached out to support, your request should be reviewed by the team, and we appreciate your patience while they investigate the issue.
Thank you again for being a part of our community and for the honest feedback you provide to the community. We truly value members who take the time to write detailed and thoughtful reviews, and we hope to resolve this situation for you soon!
Kind Regards,
The Home Tester Club Team.
Always been happy with HTC in the past…
Always been happy with HTC in the past however I trialed a product in 2025 and was told id get an amazon gift voucher in return. Ive never had the amazon voucher and I've emailed several times but not had a reply from them.
HTC please improve your customer service and this will make you great again!
January 22, 2026
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your experience, and we’re sincerely sorry for the frustration this has caused. That’s not the level of service we aim to provide!
After reviewing, unfortunately, we’re unable to locate the messages regarding your Amazon gift card. It’s possible something didn’t come through on our end, and we want to make sure nothing is missed.
To help us look into this properly, we’d really appreciate it if you could resubmit a support ticket or reach out again with the details of your product trial. Once we receive it, our team will be happy to investigate and get this resolved for you as quickly as possible.
We value your past support of Home Tester Club and thank you for bringing this to our attention, as it helps us improve!
Kind Regards,
The Home Tester Club Team.
I joined the Home Tester Club around a…
I joined the Home Tester Club around a month ago and all I can say for now is that it's not appealing. The website is glitchy. The search doesn't work most of the time, you put the brand or product name and it shows no results, but then when browsing the website you can find that the product you tried to find is actually there.
They want you to connect to your social accounts, but there is only an option to connect with Facebook. I'm not going to do that, I keep Facebook private, as I am using it to connect with my friends and family only. I would connect Instagram if there would be an option, but there isn't.
You can apply for product tastings, but they are not telling you specifically what it is or when and if they will contact you about if you got it or not. It kind of feels like it's just for the purpose of collecting your personal data.
I use another website where I can apply for tasting stuff (for around a year now) and there everything is clear, I know what I am applying for and when the cutting off time is and they notify me at the specified time if I was chosen to be part of it or not.
I was thinking this will work in a similar way, but I was completely wrong. You just put your personal information in the short surveys with your acceptance of them using it, but that's it, they don't inform you of anything.
January 7, 2026
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your honest feedback. We’re really sorry to hear about your experience so far and appreciate you raising these points!
We’re sorry to hear about the website glitches you encountered. We know how frustrating that can be, and our team is continuously working behind the scenes to improve performance and ensure a smoother, more reliable experience for our community.
We also want to clarify a few important points. Connecting social media accounts is completely optional! Members are not required to link any social profiles to participate. While Facebook is currently one available option, we understand that many members prefer to keep their personal accounts private, and that choice is always respected. Additionally, the majority of our product trials do not require social posting unless this is clearly stated in special cases.
Regarding personal information, we want to reassure you that we do not collect or use members’ data unnecessarily. The details requested upon sign up and during screeners (such as address confirmation and basic demographics) are required solely for distribution purposes and to ensure members meet the specific criteria provided to us. This helps us make sure the most suitable products end up in the hands of the most relevant testers, creating a fair and meaningful experience for everyone involved!
We understand your concerns around clarity and communication when applying for product trials. Selection timelines and product details can vary depending on trial requirements, but your feedback highlights areas where we can continue to improve transparency, and we truly appreciate that insight.
Thank you again for sharing your experience. Feedback like yours helps us grow and refine the platform, and we hope to provide you with a better experience moving forward!
Kind Regards,
The Home Tester Club Team.
Extended Vacation????
I have been an active member since 2020. I have always loved this platform until this last month. I need an issue resolved over a $10 gift card. I tried to be patient but it's been almost a month! I feel completely ignored and really thinking about closing my account now. Did the entire company go on a 30 day vacation????? Would like my $10 without having to send 12 emails.
I'm still here waiting on that $10 incentive??? After they responded on here, they sent me a personal Email apologizing and promising to send me my incentive that week. Here it is 2 or 3 more weeks later and NOTHING!!!!!! I can't trust this site now sadly.
December 2, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for sharing your review of Home Tester Club!
We’re truly sorry for the frustration this caused and for making you feel unheard, that’s never the experience we want for our members, especially someone who’s been with us since 2020.
We understand how disappointing the delay around a $10 gift card can feel, and we apologize for the lack of timely communication. Our team did take a break over the holidays, which unfortunately slowed our response times.
That said, we can confirm your $10 gift card is anticipated to be sent next week. We also want to share for transparency that gift card rewards are processed only after a trial is fully completed, which can impact timing.
We really appreciate your patience and your long-time support!
Kind Regards,
The Home Tester Club Team.
I was glad to join HTC because I have a different perspective to add
I was glad to join HTC because I have been a member of other product testing groups for years and had the opportunity to evaluate many different items. The feedback given helped introduce new products to various markets and it has been a great experience.
HTC, however, has been somewhat different. Signing up was easy enough. I received several emails inviting me to complete surveys but more than a year later, nothing further has happened. Perhaps I don’t fit in their population profile. I’m not a young, active, social-media influencer, so perhaps I don’t fall within their current demographics.
I am part of that group of senior citizens who are retired and still have some discretionary income. Yes, there are still a few of us around. We learned to live within our budgets and are still able to purchase most anything we want or need without suffering great financial stress. I’m not sure how valuable it would be to HTC if they had a different perspective on the items being tested by receiving input from older members. Just a thought.
December 6, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your experience, we truly appreciate your thoughtful feedback!
We’re very sorry to hear that you haven’t had the opportunity to participate in a product test yet. We want to reassure you that Home Tester Club does not favour any particular demographic or group. Authenticity is at the heart of what we do, and we firmly believe that valuable insights come from people of all ages, lifestyles, and backgrounds. This includes the perspectives of senior members!
In many cases, we work closely with specific criteria provided to us for each product trial to ensure products end up in the most suitable hands for testing. Additionally, product quantities can be quite limited, and many people within our eager community sign up, which means not everyone will match the criteria for every test.
That said, we absolutely encourage you to keep an eye out for future opportunities. We offer tests across a wide range of categories and age groups, and we genuinely value the experience and insight you bring.
Thank you again for your feedback and for being part of the Home Tester Club community. We hope to see you testing soon!
Kind Regards,
The Home Tester Club Team
Home Tester Club is great but I emailed…
Home Tester Club is great but I emailed them about 3 times.
Hi! I emailed about 3 times regarding a survey. It was a survey for laundry detergent and to add a video. When I went to add the video, the survey just closed and I wasn’t able to edit it. Now the button for upcoming surveys is not letting me press it. Is there anyway we can fix this issue
If anyone can help me fix this issue, I’ll be greatly appreciate it
November 23, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the trouble you experienced with your survey and video upload. That definitely shouldn’t have happened!
We appreciate you emailing us, and we apologize if you haven’t received a reply yet, our team works hard to respond as quickly as possible. Please know we’re here to help. In the meantime, consider clearing your cache, trying a different device/browser, or giving our mobile app a try.
Thank you for your patience, and we truly appreciate you being part of the Home Tester Club community. We’ll do everything we can to get this resolved for you!
Kind Regards,
The Home Tester Club Team.
Any questions or concerns they are…
Any questions or concerns they are always here to help! They really go beyond in helping ! Definitely going to be reviewing for them !
November 21, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you so much for your review!
We're glad to hear that you’ve had a positive experience with our support team. We always do our best to help our members, and it means a lot to know it’s noticed and appreciated.
We’re excited to have you reviewing with us and look forward to seeing your honest feedback in the community!
Kind Regards,
The Home Tester Club Team.
Fun and Long Time Member
I've been a member since 2016 - and since then have had the opportunity to sample and test, review and comment on various products. It's fab! I don't usually write such positive reviews unless the company deserves it......and the Home Tester Club does!
Look - you aint going to get products all the time.....not even weekly or monthly.....as the team have to find the right match for the companies that supply the test products and samples, right? But that's part of the fun! You just don't know when you may get something.....and it isn't costing you anything other than your time, small effort and honesty.
So - be patient. Be part of the community. Be real - that means giving your honest opinion.....and not trying to game the system (i.e. opening multiple accounts etc).
But more so......come and join us! (And no.........I have no link whatsoever to the company!)
November 14, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you so much for being a valued member of Home Tester Club since 2016!
We truly appreciate your long-standing support and the time you’ve spent testing, reviewing, and contributing to our community. It’s wonderful to hear that you’ve enjoyed the experience over the years.
You're absolutely right! Product matches depend on many factors, and while they don’t happen constantly, the surprise and spontaneity are part of what makes things fun.
Thank you again for your kind words, your patience, and your genuine commitment to the community. We're thrilled to have you with us and look forward to many more exciting years together!
Kind Regards,
The Home Tester Club Team.
Home Tester Club is the world's largest…
Home Tester Club is the world's largest online community of shoppers who test products and share honest reviews to help fellow shoppers buy a better product, and help companies to improve their products and services.
November 6, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for sharing your review with other users on this platform!
We're thrilled to hear you recognize the value of our global community of shoppers. Our aim has always been to bring real people together to test real products and to share authentic, helpful feedback.
Your support means a lot to us, and we're glad to have you as part of the community. If you ever have suggestions or need assistance, we’re always here to help!
Kind Regards,
The Home Tester Club Team.
"Ah Sheer pinnacle of disappointment
"Ah, Home Tester Club, the pinnacle of disappointment. Despite my relentless hope of actually testing a product, I remain invisible to their selection process, yet somehow my phone number is their prized possession—spam calls galore! Truly, it’s like signing up for excitement and getting an endless telemarketing marathon instead. Honestly, it rivals some of the worst sites ever—looking at you, Click & Claim—in sheer frustration and wasted time."
September 19, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for sharing your feedback! We want to be very clear on one important point: Home Tester Club never shares your phone number, or any other personal identifying information, without your explicit consent. On the occasions when we do ask for consent to use members' phone numbers, they are used solely for delivery purposes to ensure products arrive safely, and never for marketing or sales calls.
We also understand that it can be frustrating not to be selected for product trials. Each trial has limited quantities, and with our community continuing to grow, there’s always a lot of excitement and competition to participate. Additionally, many of our trials are matched to specific criteria, which can affect eligibility.
Even if you haven’t yet been chosen for a trial, we hope you’ll still find value in Home Tester Club as a space to explore unbiased reviews, learn from the experiences of other members, and ultimately buy better.
Thank you again for being part of our community!
Kind Regards,
The Home Tester Club Team.
Unfair
Was suspended for no reason, have done nothing wrong, messaged them, they did reply saying I have to agree to their terms and conditions, not to use AI, which I have always not used AI and always followed their terms and conditions but pointed that out others don't especially on social media. Been with this company for several years, applied honestly for loads and loads of trials but only chosen for 1 product to test while other people have been chosen for numerous products, makes you wonder how they managed that.
September 10, 2025
Unprompted review
Reply from Home Tester Club
Thank you for sharing your experience with Home Tester Club so far. We completely understand how frustrating it can be to run into a restriction on your account. In this case, our system could have flagged multiple accounts at the same household address, and our team needs to double-check things to keep the community safe and fair for all members.
If you could reach out to us through the Home Tester Club website with the names of other members at your address, that will help us confirm everything quickly. As soon as we’ve verified the details, we’ll work on lifting the restriction. Thank you kindly for your patience as we sort this out, and we apologize for any inconvenience this may cause.
Wishing you a wonderful week!
Kind Regards,
The Home Tester Club Team
Suspends accounts and don’t tell you why. AVOID!!!
I received emails inviting to apply for products yesterday, I went to sign in today and my account has been suspended. No email or communication with a reason. Absolutely abysmal, theirs no reason to suspend me. I’m disappointed in this sham of a company. I’ve applied for loads of tests but never got any. So a waste of time anyway.
September 6, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to review your experience of Home Tester Club. We understand that this sudden change can be concerning, and we appreciate your patience as we address your query.
Your account has been temporarily restricted as part of our efforts to protect the security of our community. Our system detected at least two other active accounts registered to the same physical address.
We review these cases to prevent misuse and maintain a fair environment, though we recognize multiple people at one address may have valid accounts. To resolve this quickly, please contact us on the Home Tester Club website and provide the names of others at your address with accounts as well as any details that help verify these accounts are legitimate.
Once we’ve reviewed your information, our team will work to lift the restriction as soon as possible.
We apologize for any inconvenience this may cause and thank you for your understanding and cooperation in helping us keep our community safe and secure.
Kind Regards,
The Home Tester Club Team
Horrible Customer Support and Communication
I've attempted to review products sent to me numerous times and all I get is an error constantly showing the tasks and current tests don't exist. I continue to receive emails anyways threatening my continued participation with Home Tester Club even after a dozen emails to support asking for assistance with zero response. For people that actually want to review products, this is incredibly frustrating. My account is now flagged for not completing the reviews I've been trying to do for over 3 months now.
September 5, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for sharing your current experience with Home Tester Club. The team is sorry to hear about the trouble you’ve had reaching us, as that’s never the experience we want for our members.
For the technical issue, a couple of things often help: clearing your cache and history, trying the Home Tester Club app, or using a different device like a computer or tablet. We’ve also found Google Chrome tends to give the smoothest experience compared to other popular browsers. Hopefully one of those solutions does the trick!
To reassure you of your account standing, you won’t ever be penalized due to something outside of your control.
Have a great week ahead!
Kind Regards,
The Home Tester Club Team
Probably my last attempt in trying to…
Probably my last attempt in trying to reach out to get some support. Been sent a product but unable to submit a review as it keeps coming back with error. Contacted support 3 times and no response..unsure what to do or if it would affect my account but I've tried.
August 19, 2025
Unprompted review
Reply from Home Tester Club
Hi there,
Thank you for taking the time to share your review of Home Tester Club on this platform. We apologize for the experience you have been having when reaching out for support, as we never want our members to feel left in the dark.
Regarding the technical difficulties you're facing, a quick fix that often works is clearing your cache and history. You can also try completing it through the Home Tester Club app, or switching to a laptop, computer, or iPad. For the best experience, we recommend using Google Chrome as your browser. Hopefully, one of these helps get you back on track!
Please rest assured that your account would never be negatively impacted due to circumstances beyond your control.
Have a great weekend!
Kind Regards,
The Home Tester Club Team
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