We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... See more
Company replied
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... See more
Company replied
After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contact info
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, United Kingdom
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4.7
Excellent
259 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New customer to HU.
Tom was good, clear and informative. Understood my needs and delivered. Nice and swift no sales gimmicks just simple business transaction.
Thankyou.
November 21, 2024
Reply from Home Unity
Hi Stephen,
Thank you for your review and the positive feedback for Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Good communication and explained what…
Good communication and explained what is what with ease
November 20, 2024
Reply from Home Unity
Hi Matt,
Thank you for your review and glad to hear the communication was good!
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Recommendable
They were the just about the only supplier to offer a 6 month contract in my area. Friendly real people. Could have been a little more precise for setting up. They probably sent a couple too many emails.
November 6, 2024
Reply from Home Unity
Hello customer,
Thank you for your review and feedback. We understand that when activations can be very quick, there can be quite a few emails in a short period of time - 3 of which are regulatory, then some to update you on the progress. At least you weren't kept in the dark about your order, but we'll look at your journey and see if we can make any changes to the future.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
New phone contract for elderly parents
Today, I switched my elderly parents phone contract over to home unity and had impeccable customer service from Jonathan Tree. He explained everything and suggested varying ways in what is the best way forward for my parents needs regarding their phone usage etc. The chat service via the WhatsApp is brilliant and Jonathan rung me to go through things rather than merely continue via WhatsApp. His mannerism, patience and courtesy was fab. I dealt with home unity in July when my husband and I switched over and Jonathan alongside someone else assisted me then with our package. So pleased home unity are also a uk based company.
November 11, 2024
Unprompted review
Reply from Home Unity
Hi Mags,
Thank you for your review and for the wonderful feedback about Jonathan, which has been passed on to him.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Willam,
Thank you for your review and it's always good to hear you've had Great service from us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great customer service
Great customer service from Tom, answered all my questions, so helpful. I also like that I have a dedicated person looking after my account and to be able to contact them if I have any issues
November 9, 2024
Reply from Home Unity
Hi Jackie,
Thank you for your review and the lovely feedback for Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very helpful…
Helpful I am an OAP and was a bit daunted at the thought of going digital my mind was put at ease by Tom
November 11, 2024
Reply from Home Unity
Hi James,
Thank you for your review and I'm glad you we're put at ease by Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Moving into a new build property…
Moving into a new build property on Thursday this week so only have access to OFNL. Decided to go with HomeUnity as they had the best reviews and all call centres are UK so makes communicating with them easy. Spoke to Allan who was really helpful.
Will update the review once I know what the speeds are like.
November 11, 2024
Unprompted review
Reply from Home Unity
Hi E West,
Thank you for your review and I'm glad you've had a good experience with Alan.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Eddie,
Thank you for your review and I'm glad you've had prompt replies from us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Amanda,
Thank you for your review and welcome to the Home Unity family!
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Amazing Tom sorted me right out ..
November 6, 2024
Reply from Home Unity
Hi Kathy,
Thank you for your review and I'm glad you had a great start with Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Awesome Service
Faultless
Instant response and prompt follow up . Great Technical support from Johnathon was first class service
Humour in there communications is a nice touch
October 16, 2024
Reply from Home Unity
Hi Arthur,
Thank you for your review and it's great to hear you had a good experience with Jonathan.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very helpful
Very helpful, and knowledgeable, another thing I liked was your system remembering the details of a previous conversation a few weeks earlier, we haven’t moved in yet but I’m sure everything will work as it should
October 29, 2024
Reply from Home Unity
Hi Ian,
Thank you for your review and I'm glad you had a good experience getting set up with us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Dean,
Thank you for your review and I'm pleased to hear you had an easy setup experience with us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Happy Life
Tom dealt with us, no extortionate charges. They charge a reasonable charge for connection, if you factor that in over the 18 month period, the price is very reasonable. Don't be fooled by all the rest on your list of suppliers, home Unity is the place to be. Go for it.
October 28, 2024
Reply from Home Unity
Hi Elliot,
Thank you for your wonderful review and welcome to the Home Unity family.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Friendly
Friendly, helpful and knowledgeable service from Tom. Perfect start by Home Unity 🙂
October 18, 2024
Reply from Home Unity
Hi Lyle,
Thank you for your review and I'm glad you had a perfect start with Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very Helpful & Easy
Very helpful staff & a very easy experience to set up with this provider. Would highly recommend!
October 15, 2024
Reply from Home Unity
Hi Rob,
Thank you for your review and I'm pleased to hear you had an easy setup experience with us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
I felt like tom listened and understood…
I felt like tom listened and understood what I wanted from my broadband and found me a package that worked for me
October 10, 2024
Reply from Home Unity
Hi Jackie,
Thank you for your review and I'm glad Tom listened and found the right package for you.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Poor website but good service
The website didn’t work but they noticed and followed up and were incredibly helpful after that.
October 9, 2024
Reply from Home Unity
Hi Emily,
Thank you for your review, I'm glad you found us helpful and we're sorry about the issue you had with our signup form, which we have now fixed.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Jonathon was very knowledgeable and…
Jonathon was very knowledgeable and went through all the packages and provided good clear explanation for our move to new home
October 9, 2024
Reply from Home Unity
Hi Karen,
Thank you for your review and it's great to hear you had a good experience with Jonathan.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.