Home Warranty Inc. Reviews 

I purchased this policy to help me in the event of any issues with my new home. As a first time home buyer, I felt this would be a smart choice in the event of any major issues with my home. The first problem, they would not cover my washing machine, because it did not work properly the first time I used it. How on earth would I know if it worked or not? Apparently, this is a clause in my policy. Now I am out of pocket for a new washing machine. Next, my AC went out. The new AC was $5500. They are only helping with $900. I paid more for the policy than that. Not to mention the rudeness of the customer service workers when I called. The one told me if I didn't like the service, I could cancel in writing. Now I have supplied them with a paid in full invoice for a new AC Unit, they are holding up my payment because the invoice is not itemized. What does it matter? I paid the entire bill.

Smooth process that even my a/c contractor was surprised how easy it went. Highly recommend!

I have several properties with this company and always blown away of the service they provide. Grateful to everyone I talk to. Appreciate you ustomer service.

Easy to file claim, easy to receive payment via e-check!

The overall experience was generally positive. The area that drops them to two stars is what they actually cover in terms of costs. They don't have vendors in which they work with in our area (we live in a major metropolitan area) so we had to find our own repair vendor. After having them out, we were quoted a cost of $850 to repair our broken AC unit to band-aid fix it (aka, just get it running again). We called in as we were told to and they talked to the repair person. After all conversations, this warranty group only covered $150 of the $850 repair. Their reasoning why was because they is all the part would cost per their records and for vendors they contract with. Great, then have people you contract with in our area, or be expected to cover more of the costs. At this point, we are looking to drop our coverage. It isn't worth it. When our water heater was draining water onto our basement floor, they wouldn't cover anything cause technically the unit still worked, having an inch wide leak that was trying to flood our basement, didn't make it inoperable.

I had a tough time getting return contact at first but then it went fine.

Soooo many comments on the excellent service I could make. They even spoke with the technician that worked on our washer!!! Super communication with us. Communication with us is always an essential key to great service.

My experience with this home warranty company was disappointing. The representatives I spoke with were knowledgeable, but they came across as indifferent. Their responses were very matter-of-fact, and I never felt like they genuinely cared about my situation or tried to help.

While the warranty plan initially seemed comprehensive, I learned that it primarily covers minor repairs and often does not pay the full cost of major replacements. I think this is something potential customers, especially first-time homebuyers, should be aware of before purchasing a plan.

I also had a frustrating experience with the billing department. I had to go back and forth multiple times because they repeatedly claimed that my paid invoice for a new refrigerator was missing my address and other required information, even though it was clearly included on the document. I couldn't help but think that an older customer or someone less comfortable dealing with paperwork might have struggled to prove the information was already there.

Based on my experience, I would not recommend this home warranty company, particularly to new homebuyers looking for reliable coverage and customer support. A little bit of compassion can go a long way..

This was my first time calling Home Warranty with a claim. They recommended a service company. Someone came to my home within a few hours of contact. The service man came and replaced the part on my refrigerator in less than an hour and it has been running well since. It was quick and efficient.

Home warranty is very selective on what they choose to cover in your home. I have been a loyal customer since 2023. I submitted a claim to repair my microwave and they rejected it, because it was a convection microwave. And this was never disclosed to me when I signed on in 2023. Now when I want to cancel, they want me to write a letter and mail it in. When I don't have an account number and there is no sign-in on their website. I would not trust this company at all.

The online claim form was easy to use. When the technician arrived, calls to your office were answered quickly. Your representatives were polite and efficient. My claim was resolved and payment was issued in less than a week! I'm absolutely blown away by the exceptional service!

Easy to communicate

Professional guidance and timely communications. Payment made promptly, excellent service!

I didn’t have the option to choose your company when we bought this house, but I would never choose you. Previous warranty companies would replace appliances. We just bought our house 8 months ago, and our HVAC just went out. You make it sound like a perk for us to choose our own company to come out, but we’ve learned quick that a lot of companies will not work with you.

Easy to work with! Able to get a hold of someone immediately had my issue resolved within days. Ease of mind knowing how reliable and quick I was able to resolve my issue.

Easy and simple process on filing and executing a claim.

Claims personnel handled submitting the claim did a good job. Claim has not yet been paid. I submitted the original invoice without including my street address. A second copy of invoice was submitted with the proper address included. I’m awaiting the claim being
paid.

The authorization handling went well, but the reimbursement process was mishandled. Had to call to identify everything was sent properly.

Took too long to resolve the claim.
Still have not been paid.
Details were not clear.
Submitted invoice twice before accepted.
Not aware of a cap on clothes washers.