Claims personnel handled submitting the claim did a good job. Claim has not yet been paid. I submitted the original invoice without including my street address. A second copy of invoice was submitted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have never used a home warranty. Purchased it last year when I bought a new home & realtor suggested purchasing one. I didn't use it last year and debated about renewing it again. Well, I renewed it... See more
Company replied
Staff was always very friendly and helpful. When I had questions as to how the process worked they were able to give me detailed instructions to make sure everything went smoothly. The only issue I ha... See more
Company replied
I have had other warranties before and they have been more of a headache than anything. However we have had several unfortunate appliance breakages and Home Warranty have been great. I love that a re... See more
Company replied
Company details
- Repair Service
- Air Conditioning Repair Service
- Boiler and Heating Service
- Home Insurance Agency
- Insurance Company
Written by the company
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Contact info
303 S Second Avenue, 51246, Rock Rapids, United States
- 8779774949
- info@homewarrantyinc.com
- homewarrantyinc.com
4.1
Great
608 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fast and Efficient
I felt like everything was explained to me very well throughout the process and was handled very quickly.
July 7, 2026
Reply from Home Warranty Inc.
Great to hear - thanks for the review!
Reply from Home Warranty Inc.
We aim for clear and easy - thanks for the review!
All contact with assistants on phone…
All contact with assistants on phone was a good experience.
July 13, 2026
Reply from Home Warranty Inc.
Love to hear this! Appreciate the review.
Excellent! Highly recommend
We have had Home warranty inc . For several years. We made our first claim and it was seamless. The customer service representatives were so kind and willing to provide explanation on the process. It was very informative through the process and quick turn around. Very impressed
July 9, 2026
Reply from Home Warranty Inc.
Great to hear! Thanks for sharing.
Friendly and knowledgeable staff
July 7, 2026
Reply from Home Warranty Inc.
They sure are - thanks for the review!
Thank you to the best home warranty…
Thank you to the best home warranty company out there for saving the day again!!
We appreciate your prompt service!
Your kind and courteous staff!
Also the ability to choose any any company that we want to fix our broken down item at our convenience!
You also get reimbursed super fast when you show proof of purchase!
We highly recommend this company to everyone!
June 11, 2026
Reply from Home Warranty Inc.
Love this! Thanks for sharing.
Reply from Home Warranty Inc.
Happy to help! Thanks for the review.
Reply from Home Warranty Inc.
Happy to help! Thanks for the review.
Very prompt with getting a service…
Very prompt with getting a service technician contacted. Service technician came out very quickly and got the diagnosis. Home Warranty contacted me with my options and once I made my decision to what I wanted to do they took care of it immediately!
June 29, 2026
Reply from Home Warranty Inc.
Happy to help! Thanks for the review.
The representative was very nice and…
The representative was very nice and answered all my questions.
June 29, 2026
Reply from Home Warranty Inc.
Happy to help! Thanks for the review.
It's simple
It's simple. I had a problem. They resolved it. To me, the results are everything ; particularly since I admit that ia'm no that great about ndestanding the detaails of repairitems
June 29, 2026
Reply from Home Warranty Inc.
Happy to help! Thanks for the review.
Horrible experience
Horrible experience! Been waiting since April of 2025 for them to send somebody out to fix our AC unit. They sent out a company that did more damage and our unit never worked after that. Keep in mind we paid this company $365. $100 for their service call then the company said we needed a new capacitor which they put on and also a 6 lb of freon. The company the home warranty sent out left and not even 10 minutes later our AC unit never worked again. When I call The home warranty company Matt who is a supervisor was very rude and also raised his voice at me! Finally home warranty sent out a new company and again I had to pay another $100 service call even though the home warranty company is who sent the first company out that did not do the job correctly. When the new company come out they told us that the 1st company the home warranty sent out had the wrong capacitor on and it wired wrong! Ridiculous!
July 7, 2026
Reply from Home Warranty Inc.
We dispatched service on 4/24 and tech topped off unit and replaced the capacitor. Unit tested operational. We see there was an issue on recall where you were calling a tech cell phone instead of their office number. Upon request on 5/24, another service company went out. We paid the agreed upon amount for the compressor and evaporator coil change out which was taken towards system replacement. We certainly regret you were less than satisfied.
Reply from Home Warranty Inc.
Honored to serve!
The claim was easy to submit
The claim was easy to submit. The only issue was I was given 50% of the cost to repair. A little dissappointed.
June 30, 2026
Reply from Home Warranty Inc.
Thanks for the feedback!
Most everything went smooth
Most everything went smooth. A little disappointed that the diagnostic fee to determine what was wrong with my refrigerator was not part of the total cost to fix it. Only the actual labor and parts cost. Especially since there was no companies near me that would accept my Hone Warranty and I had to file the claim myself to get reimbursed.
June 30, 2026
Reply from Home Warranty Inc.
Thanks for the feedback!
Quick approval
Quick approval. Fair amount approved. Echeck was nice for speed of getting funds, but the $50 fee for this convenience seemed a little too much.
June 26, 2026
Reply from Home Warranty Inc.
We do not charge a fee for e-check? We cannot control if banks do but are not aware of any that do or that we have heard of from our clients. Please check in with our Accounting department at our toll-free number if you have any concerns.
Gary was a great contractor and you…
Gary was a great contractor and you guys made it really easy.
June 26, 2026
Reply from Home Warranty Inc.
Love the shout out to Gary and our team! Thanks for the review.
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